Royal Garden Inn

Address: 154 West 600 South, Salt Lake City, Utah, 84101, United States | 3 star hotel
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    TravelPod Member ReviewsRoyal Garden Inn Salt Lake City

    Reviewed by angelaedlyn

    Do NOT stay here-Terrible costumer service

    Reviewed Sep 9, 2013
    by (1 review) Phoenix , United States Flag of United States

    I book and paid for a room as my husband had 8 hour lay over in Salt Lake city. I made sure the reservation was made and receive a email confirmation with the itinerary number. I forward that email to my husband in order for him to present that at the hotel. They refused to give him a room even though he show the email confirmation, refused to talk to a manager and charged for the shuttle to take him back to the airport. This was an unacceptable treatment from the front desk after he told them he was in a 15 hour flight and jetlag, it was 1am and he was only going to use the room for 5 hours.
    He ended up sleeping in a chair by the airport because it was too late to look for another hotel.
    I called Expedia and complain and I got a travel voucher for half the price but the Royal Garden Inn refuses to give the money back.

    Is better to pay more and stay in good hotel where you can avoid any terrible experiences.

    This review is the subjective opinion of a TravelPod member and not of

    TripAdvisor Reviews Royal Garden Inn Salt Lake City

    2.50 of 5 stars Fair

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