Royal Garden Hotel
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Historical Traveler Reviews The Conference Center at Marlborough
Just returned from 3 nights at the Royal Garden Hotel. When we registered we were upgraded to a room with a view, 645 on the 6th floor. Wow! what a dynamite view over Kensington Gardens. The bed was very comfortable as was the lovely sitting area where we enjoyed the views. Service at the hotel was excellent. Breakfast in the Park terrace was very good, but not special. The location of the hotel is great. You are near the underground, good shopping, the park and some excellent restaurants. Try Zaika for outstanding Indian food..it is right across the street. Maggie Jones is a block away with very good british food. Starbucks is also across the street as is Wegamama, an inexpensive noodle shop.
5 STAR HOTEL
We stayed in the Royal Garden in a deluxe room, 5th floor, 6/22-6/25, with a magnificent park view, great room, and excellent service. Truly a 5 star hotel.
We have just stayed in room 822 for 3 nights at the end of June paid good money but the room was tiny just 1 hair 1 small tv that was located in such a way that you had to lay at differing places in the bed to see it the bed was just a double 4ft 6 it was obviously a single room that had had a small double put in did complain told thats all we got 5 star Huuummmmm think not
Best Hotel in London
Because of its location (edge of Kensington Gardens) the view is INCREDIBLE! Get a room facing the park and you won't be sorry. 8th floor gives a particularly fine view. Rooms/food/servive is fine. I particularly disagree with the bad review given a couple of spaces below, this hotel is A1 (and I've stayed in many of the best hotels in London).
What a great hotel
What a grea\t hotel the staff are great the rooms are great and the views are second to none. Best hotel i have stayed in London.
A tired hotel overpriced and overrated
In my opinion the Royal Garden is overpriced and overrated and seems to bathe in some kind of reflected glory of Britain past, if the displays and artifacts around the hotel are anything to go by.
The rooms are small (I am staying there now in 506) and tatty, the bathrooms also as small as a Japanese business hotel such as the Tokyu Stay in Shibuya for example, the TV a small relic, the bedlamps hanging at angles where the screws are loose, no iron, and a door which SLAMS shut to wake your neighbours and you if it is not your door.
In the last 4 days I have stayed in the Citadines Soouth Kensington, near the Royal Garden, the Westin Berlin, the Sheraton Lisbon, and now the Royal Garden and it it is the worst by far. For superior value in the are stay at Citadines - the rooms are bigger, they supply irons in the room, with a kitchen, and laundry downstairs. If you get an Internet special from Citadines you could pay half of the Royal Garden rates.
The Royal Garden speaks of itself in glowing phrases, for example the Health Club is praised lavishly but the reality is that you have to enter by going outside the hotel into one of the busiest streets in London. The fitness room is just a large underground mirror-lined room, there is no pool, and the washrooms and sauna basic. If you don't mind exiting through the lobby and into the street each time you want to use this very ordinary facility then you will be happy - for me, I think it is second rate.
Further, the Royal Garden is one of those classic overpriced establishments that also wants to gouge you at every opportunity - the phone rates from the room are nearly three times the Citadine rates, for example, the cost to call a "free number" is about US$2, and the so-called "public phones" in the lobby are also private pay phones where you cannot use calling cards to free numbers and the hotel takes its share of these calls as well, and trying to find the call rates is not an easy task. Be prepared for a hefty credit card bill if you use these phones.
My negative opinion was reinforced by the fact that I had to ask three times to have my complimentary morning paper delivered. Once in person as I passed through the lobby to the Health Club, and twice by phone. It appeared eventually, without apology or explanation.
The staff are actually quite helpful, but they have the convenience of blaming the system, such as when I asked why the corridor was heated like a furnance. Helpfully, they called maintenance, but the answer was that the heating is controlled centrally and this means apparently that nothing can be done about individual runaway floors!
Stay away from this place unless you reveal in hubris and are living on someome else's expense account.
A mixed bag
I stayed at this hotel for three nights. I found the hotel great in all respects - except one - the noise!
I am a deep sleeper but was woken every night by doors slamming and people talking in the hallway. Very annoying at 4am!
Worth Every Penny
I could not have been more pleased. My room was a tad larger than a U.S. mid-grade hotel, which is large by Eurpoean standards. The bathroom was a bit small, but that is always the case. The staff were superb in every way. I felt as if I was truly taken care of, from helping me get around the city to holding my bags before check-in. The restaurant, Tenth, was the BEST MEAL I HAVE EVER HAD. Really. Ever. And the service fantastic. My room was clean, and cleaned every day of our stay to perfection. Close to Notting Hill and Kensington shopping, and there is a stop for the touristy bus tour straight across the street.
Hyde Park was lovely, and right next door. I will definitely stay here if I am ever in London.
The trip to London was great and the hotel staff were very efficient and helpful at the Royal Garden Hotel. They were able to get tickets for shows, tell us how to use the bus system and everything worked out perfectly.
The service here is great, and from the moment you walk in you are treated like a star!! I even got a complimentary upgrade on my room! It is right on Kensignton High Street- so fab for shopping! The guest rooms are nicely decorated and of an average size, likewise are the bathrooms. Overall this is a great hotel and i would definitely return!
TripAdvisor Reviews The Conference Center at Marlborough
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