Royal Garden Waikiki
How has this hotel rated in the past?
Historical Traveler Reviews Royal Garden Waikiki Honolulu
We stayed at this hotel for 3 nights. The whole hotel was beautiful. The pool with the columns, the grounds around the pool area, the restaurants, the entrance had beautiful paintings on the ceiling and even though we stayed in the basic room it was still really nice. It was huge, with a big king size bed, a coffee pot, and a nice deck. The bonus is that we booked it off of hotel.com and it was really affordable. It was also a few bocks from Waikiki beach.
We'd definitely stay there again!
STAY AWAY! There are NO amenities
The absolute fraud goes to Royal Garden.
I am attempting to get my money back.
Need a gift shop at the hotel?...
It is padlocked shut.
Need the nice French restaurant?....
Does not exist.
Need the Japanese restaurant?...
The doors are shut to it.
Need nice staff?.... NO WAY!
Need a clean room?......
Need towels in room?.....NOPE, Have to share with the other person in your room.
Need that beautiful "cascading" waterfall?
SORRY! Does not work
and no one cares there either.
PLEASE DO NOT book there.
Stay away from the Royal Garden Waikiki
I have stayed in many hotels in my life, and never has a hotel been as misrepresented as the Royal Garden Waikiki. The Rooms were in terrible condition, the employees were rude and snobby, and the hotel location made you want to get back on a plane and go home. If you don't want to ruin a special trip to Hawaii with a horrible hotel, stay away from the Royal Garden Waikiki.
When I was planning my honeymoon to Waikiki Beach with my fiance, we were looking for a nice hotel to relax between trips to the beach. We did not need guest-pampering ameneties or breathtaking views, we wanted a quiet room and a smile at the front desk.
The room was quiet- the whole hotel was quiet; the only other patron of the hotel was an obvious friend of the young man at the front desk. The two were clearly bothered when we broke up their conversation to ask for our room. I gave him our last name and he immediately asked us for a confirmation number. Then he gave us this look like we were idiots and we were wasting his time while we looked through our bags to find it. After 10 minutes of tracking down our reservation with the equally rude manager, we found out that the hotel had lost our reservation. They gave us a room anyway, but for $105 a night rather than the $90 rate that we had reserved.
After we got to our room, I realized that I was duped by the website photos of this hotel by believing it would be a clean and comfortable hotel that had low rates due only to its distance from Waikiki beach. Instead it was very dirty and worn down. The furniture looked like it was 20 years old; the wood on the chairs was worn down on the edges and the carpet was frayed and darkened. The bathroom door didn't latch shut and the faucets chrome finish had worn off. the bed felt like it was stuffed with straw, and the comforter was stained and old. The balcony was rough concrete with a steel railing and cheap plastic chairs. The worst part was the electrical work. They had 6 plugs in one outlet next to the bed, I thought it would start a fire. The only one lamp worked in the whole room, and the small TV had a terrible reception so we only got 7 channels clearly. I can't believe this room could be rated 4 stars by anyone.
If it were just the room and the service we would have been disappointed, but wouldn't have cared that much, but it was after we opened the curtain to the lanai that we realized how bad this hotel truly was. We had a view of the neighborhood that surrounded the hotel, and I had trouble believing that I was on vacation. I could not see any other hotels or ocean, or even the Ala Wai Canal, instead I saw tenements and one level shanties. The tenements all had back porches with broken down refrigerators and clothes lines with 200 shirts on them. All I could hear were barking dogs, sirens, and buses on the streets. If we were only 12 blocks from Waikiki, I thought, they were the longest 12 blocks in the world.
The view from street level was not much better. The hotel is clearly out of the Waikiki tourist zone, where you are sure to find an ABC store and smiling pedestrians with cameras. Near the Royal Garden Waikiki, you are only likely to find road construction and broken down cars. There were no other people around either. I was actually surprised when we stepped onto a nice sidewalk next to Tiffany & Co. three blocks away. I would tell you about the lousy swimming pools but then I would be taking up too much of your vacation-planning time, so just take my word for it that you don't want to swim in them.
If you are going to take a vacation at Waikiki Beach, Honolulu, you will probably spend much of your time inside the borders of the Waikiki area. This area is busy, full of shops and tourists, but is very fun and exiting. Some maps and websites will tell you that the Ala Wai Canal is the border of this zone, but I am telling you that it definitely is not, and it is worth trying to get a hotel nearer to the beach. Wherever you stay, have a good time in Hawaii, and stay away from the Royal Garden Waikiki.
Rooms need TLC
As per other reviews,lobby is beautiful but rooms need carpet cleaning,painting and fray repairs. All incidental shops in hotel were closed. Manager was gracious and upgraded us to 14th floor overlooking pool--good place to be;viewed canal, city lights and mountains. Pile drivers and noise from construction are taking place during day in front of hotel. At check out asked if anything planned to refurbish rooms,told "none". Rooms are larger than most hotels-I brought odor control and had room smelling fresh.Whole hotel needs clean up attention but if priced right,it's a good value.All of Waikiki is noisy-take foam ear plugs and enjoy a good night sleep.
I just returned from staying here for a week and like everybody states on here, the front entrance, the lobby and the waterfall pool area are definitely 4 star quality, very beautiful. However, the rooms are about a 3 star, carpeting is dirty, wicker furniture is old and cheap. The bathroom is nice and clean and they have Bath & Body shop products for us women, we gotta love that! The rooms are quiet if you stay facing the pool and at least 7 floors up, right now there is construction across the street from the hotel making the front hotel rooms very noisey, Monday-Friday, 8:00am-5:00pm, be sure to ask about that. The staff is very friendly and very accommodating. There wasn't a conceirge working so the front desk helped me rent a car and also gave me recommendations on restaurants. I would definitely stay here again.
Also, take note that there is not a gym, nor is there a gift shop in the lobby as stated in their brochures. Both have been closed down.
Royal Gardens, Waikiki Honolulu
The hotel was fine and would go there again if visited Hawaii again. From talking to others ours was pretty good. Generally though I think the hotels in Hawaii are more of an old style than expected, Hawaii was a beautiful area to see and pool at the hotel was really nice. Just don't have too high expectations for hotels. The only one than looked really nice was the Hilton but apparantly you need to book a year in advance. Don't book drips through your welcome meeting they are a lot more money.
This hotel should not be rated as 4 stars. The pictures of the hotel look great. And when you first arrive everything looks impressive. The lobby is absolutely GORGEOUS. However, our room was shabby with old pink carpet and dusty wicker furniture. We were supposed to have a room with a king bed... their version was two twin mattresses pushed next to each other on a king sized bedframe. The hotel staff (with the exception of the valet attendents) was rude and snobby. There is no room service either. Our stay at the Royal Garden was very disappointing. We will never stay there again and recommend you think twice before booking a room.
Wonderful Staff, Average Rooms
Myself and my fiance stayed here in Nov 2002. The Entrance hall and pool area in this hotel is outstanding, all Marble and very posh, I agree with the previous reviewer that the rooms let the hotel down abit. Our room was nice enough but wasnt really comparable to other 4*s we have stayed in. In the defence of Royal Garden, their prices are much lower than other 4*s Ive stayed in; this hotel is undoubtedly fantastic value for money for a 4*. The views from the rooms over waikiki are great and they are also quiet which is good for sleeping! The hotel would definitely suit people who want some peace and quiet steps away from the bussy centre of waikiki. The beach is a short walk as is the centre, and the staff are absolutely lovely. They bend over backwards to help you. We have already rebooked to return here next year.
Great Hotel, Very Quiet
Don't know anything about the review stating the rooms were horrible, my room was outstanding.
Of course, I had an upgraded room with a beautiful view of the canal and this was in 1999 (although I can't imagine it changing that much).
I agree that charging for coffee in the room is a bit much (as are the phone charges...as you are charged everytime you take the phone off of the hook). As for the coffee situation, I just went to the grocery store and bought the local Kona and Lion coffee and drank to my heart's content.
Also, when I stayed there the pool closed in late afternoon (so as not to disturb the dinner crowd in their fine dining restaurant that overlooks the pool, or so I was told).
Definitely not a hotel for the young family or rambunctious teens (and for that I was truly thankful). Very quiet and peaceful and not at all touristy.
I am in the hotel business and felt that this was one of the better hotels I have had the opportunity of staying in.
Great hotel and staff , shame about the bedrooms
When we arrived we were first of all given a "grotty , tired" old bedroom - stains on the carpet and towel rails hanging off - looked like something out of a 1950's B-movie - HORRIBLE ! The bellhop advised us that the rooms overlooking the great swimming pool were better - so we got moved to another room - it was better but certainly not what you would expect from a hotel of this class and price . The lobby , public rooms were exceptionally beautiful and the staff friendly and helpful - can't fault it ! But a fraction of the cost should have been spent on the bedrooms - tired , old and lacking that "certain something " - was deffinately a disappointment and lets the whole hotel down. One small gripe - coffee on arrival was great - but if you want more , then you have to pay for sachets at reception - it's not replaced daily - how petty can you get ?
TripAdvisor Reviews Royal Garden Waikiki Honolulu
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