Royal Cliff Beach Hotel
How has this hotel rated in the past?
- Shuttle bus service
- Continental Breakfast
- Swimming pool
- Room service
Historical Traveler Reviews Royal Cliff Beach Hotel Pattaya
I stayed here for 10 nights and cannot recommend this place enough. The friendly and helpful staff could not do enough for us through our entire stay. The restaurants had a range of food that would suit all tastes and prices ranges. I left this hotel totaly relaxed and ready for our long flight home.
Pattaya is not well seved by its hotels.
The hotel consists of 80 or so mini suites on a terrace overlooking a large pool and the sea.
Prices are 5 star, in fact more expensive than the Oriental / Peninsula in BKK. That's the only similarity though.
A $400 dress shirt (for the COMPULSORY $200 + dinner) was boiled to death. The telephone didn't work in my friend's room (he'd heard nothing from home, yet people had been trying to contact him for hours.) Check out can take over 30 minutes as every scrap of paper is checked and re checked, then checked again (in case they miss something and have it deducted from their salary presumably). I asked for an iced tea whilst waiting 45 minutes for reception to prepare my bill (around $8000 us), to be literally chased by the poor waitress as I got into my car to drive to BKK "he no pay! he no pay! must pay dlink now!". Very 5 star!
When things go wrong (quite often), the stock response is to send large numbers of staff with liitle or no english language to smile at you. They don't put the problem right as they have no authority to do so. Even the individual hoptel managers appear to have their hands tied by the owners.
Everything that can be charged extra is charged for. An extra slice of toast with breakfast was $4 us. Use of the steam room another $15us.
I had their limo service pick me up in BKK to drive to Pattaya, the driver had slept in the car overnight prior to picking me up. I'd asked for a limo transfer as driving standards are terrible in Thailand. I didn't expect a bleary eyed driver who'd missed half a night's sleep and breakfast to pick me up.
Overall an overpriced, formulaic 3 star hotel, with 5 star pretensions.
This hotel is amazing.
Firstly I cannot believe some of the other reviews that this hotel is getting. Compared to many hotels that I have stayed in the UK it is excellent and miles ahead.
The staff service is unbelievable. The staff get out of lifts for you, the staff run to open doors for you, they help you with your seat belt when getting into taxis, they are running with glasses of iced water for you, trailing heavy wooden sun beds and tables to a place of your deciding on the beach, you have no idea. At the start I felt mortified at being treated like a helpless individual, but I tell you, you soon get used to this treatment. Coming home can be a bit of a shock especially when you have to lift your own luggage into your taxi or bus!
I can't recommend this hotel enough, especially when movie stars from 'Hells Kitchen' were staying right down the hall from me!
Go you will not be disappointed.
(breakfast is the same price at most hotels in the UK £7.00 which is steep is Thailand terms, i got it the first day, but the rest of the time I went further down the beach and ate. Further down the beach lunch costs about 70p and this includes a bottle of soft drink!) (Cheap as chips)
E-mail if you want some photos of my experience.
I have stayed at the Royal Cliff on several occasions, most recently in the Royal cliff Beach terrace wing last week.It had been 2 years since my previous stay and, whilst I found the hotel excellent in the past I was disapointed this time.The rooms in the Terrace wing are now really outdated and becoming quite shabby. Plumbing noises from adjoining and higher rooms are atrocious. We were woken at least 5 times every evening by the antiquated system (and we are not light sleepers). Service is not quite up to the previous standard. The Royal Beach now seems to cater predominantly to Russian tourists. Not quite the same atmosphere as before. No longer value for the money in my opinion.
Okay - bu very expensive
We stayed at the Royal Cliff beach resort for four weeks, we had originally booked to go to Phuket on 1st January 2005, but this changed after the tsunami. So we got to know the hotel quite well. Very large hotel and quite impersonal. Never really felt at home there. Extremely expensive for food and drinks (by Thai standards) and spent a large time working out how not to spend too much (breakfast costs the earth) also felt that as most of the guests were Russian and they spend a lot, that we British were not considered as important!!
The beach is terrible and not worth bothering with. The hotel pools are good, but when we were there (1st-28th Jan) were vey busy and crowded. The pool side staff were great, very friendly and helpful (although the tip we gave at the start of our stay may have helped), but they were great for all of our holiday.
Pattaya Town is the worst place I have ever been to, seedy, smelly, full of prostitution both male and female and even in-between, and generally not very pleasant. But, we had to go there each night to eat as the hotel was too expensive. You would have to be very broad minded not to be shocked by all you see.
DO NOT PAY more than 100 bahts for the bus to take you to town, the drivers will try it on, but that is the normal price. Loads of things to buy, ie. tee shirts etc but after 4 weeks of looking at the same tut you get bored with it. If you can go to the River Kwai do go- we had a wonderful 2 day trip - the highlight of our holiday. It was really magical.
All in all, not too bad holiday, but I would not go again - and believe me we have been to many places, ie Hua Hin in Thailand, Malaysia, Goa, Sri Lanka, Kenya, but PATTAYA IS THE PITS>
This is the first time that we have been in Thailand. It won't be the last. The Resort was excellent. The staff were very friendly and efficient. We would certainly recommend this resort to anyone to stay. We had a great time at this Hotel complex and we will hopefully spend our holiday there again at the later part of the year.
Great place, great servive
I recentely (2 - 10 January 05) enjouyed a most beautifull holiday with my family at this Resort.
The facilities are world class, they have over 10 restaurants to select from all of which deliver 5* service.
We found the rooms to be well furnished and well maintained.
We have experienced no problems whatsoever and i can without doubt recomend this hotel to anybody whom need to experience sure luxury at an affordable prize
My worst experience
We had booked a Family Suite booking in Pattaya at Royal Cliff Beach Resort for the new year holiday.
We had an overnight flight and reached the Hotel at around 5:00 AM. We were reaching early morning and therefore booked the first night room only for few hours, (we were paying a bomb cosidering it was a holiday season).
We had our worst nightmare come true, when the Night Duty Manager ,Mr. Khun Veerachaya refused to accept the voucher given by our travel agent. He stated that the though our reservation is in the system , However duration of stay does not match with what their system is showing and therefore, he can not help us in anyway. We pleaded with him to give us any room since we were dead tired and only problem was the no of nights booked. I must add that we did not prepay but payment was to be made direct to the hotel itself. He was extremely rude and asked us to wait till 10:30 am and speak only to the Reservation Department. He refused to give us any room and showed us the way to the restaurant where we can sit and eat ( we had to pay ourselves ofcourse)
We had no option but to take the taxi from the hotel and look around for an alternate hotel .After searching number of Hotels, we luckily got rooms at the Marriott. We then went back to Royal Cliff Beach Resort to cancel our booking. Again they made us to wait for over an hour till the Reservation Manager finally showed up. She admitted that they had made a mistake . I have it in writing. It was about 11:30 am and they offered us no charge for the last night ( considering they are now giving us a room at next day checkin time and offering no charge for last night for which we were made to wait- I found it really funny ). By this time we had not slept for almost 24 hours and just decided to walk away from the Hotel.
since the hotel management absolutely didnt care a --- i have no option but to tell my story to others via tripadvisor.
This is definitely the worst experience I had ever had in the hospitality industry. Pease be very careful in considering this Hotel . apart from my personal experience this Hotel is secluded and not even on the main beach . There are number of other very good resorts on the Beach front such as marriott,armari, etc
The Royal Cliff
If you never wanted to leave your hotel then staying at the Royal Cliff this wouldn't be a problem. The place is really a resot of 4 hotels and a convention centre and has everything, 10 restaurants, a 24 hr coffee shop, hairdressers/barbers, spa, bakery, tailors, limosine serice, gym, putting green as well as a program of organised activities sich as tennis and aerobic and demonstrations of crafts and other activities.
The views are great, the staff friendly and efficient, particularly the waiting staff, security, lifeguards and maids - the reception staff being not quite to friendly or efficient.
The private beach thugh small, is nice and clean and is roped of from jetskis (which are available further along the beach). There is beach bar serving food - which they'll also bring to your sunlounger! 200yds along the other side of the beach though there are sveral small snack bars which are around a quarter of the prices here.
After staying in the Marriott in Bangkok we did find the rooms in the Royal Cliff Beach a little dated and just a little tired.
As you might expect in a 4/5 star hotel the food and drink is very good, but drinks were expensive, the same if not more then the UK, watch out for the 10% service charge and 7.5% tax, its soons bumps the prices up.
I would really recommend the Dim Sum lunch served on Saturdays and Sundays in the Coffee Shop.
The hotel is also a huge convention centre and some guets may find it disconcerting to wander through reception in their beach gear to be surrounded by very smartly dressed conference attendees all madly typing on their laptops.
The hotel is well away from Pattaya centre and it costs either 100 baht on `baht bus' or 200 baht by hotel taxi. The distance from Pattay centre is a good thing though as Pattaya is very lively.
One point to note - don't get a room with an interconnecting door, you can hear everything from the next room and presumably they can hear you!
If carlsberg ran hotels they would all be like the Royal Cliff
I have made numerous trips to Pattaya since the 1980's. In the last two years I have stayed at the Royal Cliff. It is simply the best hotel I have ever stayed in anywher in the world. Nothing is too much for the staff, they are hell bent on making you enjoy your stay. It also knocks the other hotels into a cocked hat in the quiet season by its special deals.
Treat yourself - give it a try.
TripAdvisor Reviews Royal Cliff Beach Hotel Pattaya
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