Royal Albion Hotel Brighton

I'm only guessing that the hotel is terrible, as they messed-up my booking of a treat for my wife's birthday and I didn't even get to stay there - don't touch the place with a bargepole.

I read the reviews about the Royal Albion just after I made a reservation. At first I thought I should cancel my booking but then I thought I would see for myself what it was like. I have to say that I enjoyed my stay. The staff were friendly and the hotel was clean, tidy and in a good standard. Breafast was very good. Even my friends who came to visit were impressed by the var and lounge area. I had a good room overlooking the beach and pier. I would definitely stay there again!

Unable to process booking accurately (doubles instead of twins) no staff at reception, unable to check-in on time, no hot water in showers, noisy room above nightclub (bass pumping until past 1am), no managers available to field complaints. I could go on, but its not worth it - just stay somewhere else but this dive

I can't understand why no one liked the Albion!

Granted i'm a student so I have stayed in a lot of shabby places in my time but I must have stayed in an especially nice room.

We had a view over the square at the back of the hotel which was actually quite nice, A lovely large room with adjacent bathroom complete with jacuzzi bath and air con.

I didn't notice anything especially outstanding with the staff but the lobbyist was friendly and there were no instances of rudeness.

The breakfast was really nice, relaxed and a great variety of choice. There was nothing shabby about the rooms.

I have to say that (especially for the price) it was a really lovely hotel and i am going back for my short-break honeymoon in a month.

Awful service from the second I stepped foot in the hotel - the bar, however was excellent.

Where do i start.............?

My room was damp, had wallpaper peeling off, windows that didn't shut, mould in the bathroom, and generally unclean and shabby. When i complained i was actually laughed at by a member of staff.

Breakfast was a joke, not only had to wait 20 mins, was told to clean my own table and fetch own cutlery. When i asked for fresh coffee i was greeted by a grunt from the waitress.

I have never stayed anywhere so grubby with such unfriendly and rude staff........steer clear!

I recently stayed at the Royal Albion Hotel (5th October 2002) and my advice to others is - DON'T!!! Not only was my room shabby, wallpaper peeling, even the floor was uneven. It was akin to being in a small ships cabin in a storm. When I asked to be moved, the staff were rude and unhelpful. The breakfast was woeful, and when we asked for toast the waiter brought it adding "please don't mention it to anyone else, otherwise I'll be making toast all morning". Nice attitude eh?

My wife made an online booking at this hotel for a weekend treat for our teenage son and his girlfriend. She was asked for, and gave, her credit card details and assumed that this was a done deal. What she did not anticipate is that the hotel would not accept a credit card payment unless the cardholder was present. In the event my son and his girlfriend turned up at the hotel and were refused accomodation because they did not have the credit card or alternative means of payment. The hotel policies state that the credit card would be debited in the event of a "no show" so why could they not accept online payment with a credit card. Appeals to the on-site management achieved nothing other than reference to head office policies.

So thanks to the intransigence of the hotel management and/or the company head office my son and his girlfriend are, at the time of this correspondence (9.11 pm) stuck in Brighton, miles away from home, without accomodation. Forget this hotel if you intend staying over in Brighton; there just has to be a better choice

I only wish I took notice of all the reviews knocking around regarding this hotel. I stayed at the hotel Feb 2002, and it really is that bad! Royal Albion...Fawlty Towers more like. What can I say, that hasnt already been covered? Unhelpful staff, unbelievably rude, terrible conditions, expensive. I really cant emphasise how badly we were treat at this hotel. Dont be fooled by the location..save your money and go somewhere else.

I had the mispleasure of staying here as part of a wedding at the end of December 2001. I would never wish to go near the place again. Rude, unhelpful staff, dirty rooms, shabby conditions. they couldn't care less.