Macdonald Roxburghe Hotel
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TravelPod Member ReviewsMacdonald Roxburghe Hotel Edinburgh
there is a notice in the dining room asking guests to have patience as staff are in training, this is okay but management should have them trained in the english language first. Our waiter did not understand what we were trying to order, so I would have had no breakfast at all if I didn't go and see one of the waitresses. The girls sitting at the next table to us, ordered a pot of tea, which is exactly what they got, without the water!!!!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Situated in Charlotte Square, the hotel is in walking distance of everything in the city, and as well as a lovely setting and interior, the staff go out of their way to help you. There's also a pool and gym to accompany any spa treatments, the latter of which you have to pay for of course.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Macdonald Roxburghe Hotel Edinburgh
Do not stay in this hotel !!
I stayed in the Roxburghe last week for a training programme. The hotel is listed as a 4 star hotel but would be lucky to pass as a 2 star. The Reception staff were unfriendly and unhelpful from the very start - one guy was visibly annoyed with me because I interrupted him on a personal call - he gruffly half dealt with my query and then went back to hsi call ! I had to move bedrooms twice - the first room in the old part of the hotel was dirty (chocolate muffin all over the floor and bed) and the noise of the radiator filling with water sounded like water being poured into a steel bucket ! The second room was in the new part of the hotel but the radiator ticked all night and so I got no sleep. I asked for it to be looked at the next day but despite checking several times during the day nothing was done so I asked to be moved again. The bar food in particular was appalling - poor quality and generally cold when it arrived. The only good thing about this hotel was the location but that isn't enough to make up for the overall very poor experience.
Worst Hotel Experience - EVER!!
If you enjoy bad service, bad food, a bad nights sleep and a major mix up with bills and paymetn then The Roxburghe is the place for you! Stayed at the hotel and was greeted by torn faced, snooty reception staff who thought they were working at Raffles. All through the night we were kept awake by an unknown, extremely noisy and irritating creaking sound from the hotel roof. Ordered sandwiches from room service which were absolutely repulsive. Used the express check out service - waste of time. Ended up spending an hour on the phone sorting out the mistake Roxburghe had made. They charged us ?25 for breakfast - which we never had and took the payment from the wrong credit card. So much for express check out. Finally, we wrote a letter of complaint, basically giving The Roxburgh a chance to redeem itself. That was over 2 weeks ago and we have heard nothing from them - not even a letter of acknowledgment. DO NOT waste your money at this place - spend it somewhere you will be treated well. Nil points for The Roxburghe I'm afraid.
Loved it - stayed 5 nights, Nov 03
We just returned from 5 nights at the Roxburghe. We had an inside room #102 (courtyard) that was exceptionally quiet. No view whatsoever, but no noise either! I imagine that Charlotte Square rooms could get traffic noises. The room was a basic double but nicely decorated with muted yellow wallpaper, simple floral framed prints and well appointed.
Albeit a small room, it greatly met our needs. There was an armoire for our clothes, with empty shelves and hangars, plus tea/coffee maker and an empty refrigerator to use. The 2 nightstands had more storage space available if needed. I especially liked the desk setup. I was able to plug in easily, without having to climb under the desk to find the outlets! Additionally, there were 2 small easy chairs and a round table for drinks, magazines etc. The bathroom was wonderfully tiled and our only complaint is there's no outlet other than for a razor. The supplied hair dryer is kept in the desk, so it was easy enough to use at the mirror that is over the desk.
The continental breakfast that was included in our particular room rate was excellent. There were fresh squeezed juices, croissants, pastries, fresh fruits, yogurts, cereals AND hot foods cooked to order, etc etc.
The central location can't be beat. The service was pleasant and I would certainly stay there again.
No sleep, no service--awful hotel
The hotel is situated at a very noisy intersection and the windows are not double-glazed. Further, the staff employees play the radio loudly at night. We were moved to another room; on the 5th floor in back, which sits under the air conditioning system and the room vibrates all night. The management and staff are indifferent at best, the front desk people openly rude and hostile. This is one of the worst hotels we have ever stayed in, here or in Europe. Avoid this place!!!!!!
Great location but not the best of hotels
Must start by saying the location of this hotel couldn't be better. At the bottom end of and directly between George Street and Princes Street. If this review was about Edinburgh then I would be giving 6 stars if possible but this unfortunately is about the hotel. Very grand but expensive for what cannot be a 5* as the service was poor and without a smile. The rooms are small and not anything to shout about.
They even managed during our stay to issue another guest with our room key, (even though we had been booked into it for over 2 weeks), and he walked in whilst my girlfriend was stood undressed. The hotel did not particularly apologise and the manager actually laughed whilst we complained. Not even an offer of a complimentary bottle of wine for their error? I think this hotel survives as it is by the fact that it's location is almost unbeatable and there are enough tourists visiting Edinburgh not to worry about repeat custom. If visiting, an open top bus ride is amazing as their is so much history. The nearby bars and restaurants are very good and half the price of the London equivalents.
Musts are the Roof terrace bar, (for the sun set and views of the castle), Tonic, (for more cocktails then you can shake a stick at), and Candy Bar, all on George Street.
Functional Room/Good location
Booked a 2 night stay via priceline(blind buy) w/assistance from biddingfortravel.@ $65 US plus taxes/fee per night...$80 per night was within my budget.Has elevators No airconditioning, but windows do open. Room size average by USA standards. Spacious bathroom with tub/shower. Standard amenities: robes slippers shampoo, though no conditioner body wash/soaps refrigerator snack supplies for coffee/tea/shortbread 19" tv (local, no cable)I had room #572, which was what I deemed to be the "back side" of the hotel, but w/an amazing view of the castle.Requested the following services, and all were handled w/o incident: Room service breakfast (an expensive $23 US) ice wakeup call taxi serviceEasy walk to Princes Street. Near to Rose Street, a great walk to soak up some of the local culture. Recommend CIBO Italian restaurant on Hanover Street. The Hub for live music The Traverse Theater for innovative plays, casual enviornment. & of course comfortable walking shoes.
Great for the price!
We had a wonderful stay at the Roxburghe. Everything is walking distance, the concierge staff was helpful and friendly (the desk staff could have been friendlier- they keep getting that note in reviews, I wonder why they don't fix that problem) and our room was big. Little extras like the slippers really make a difference. The common areas were fantastic, old and very lived in. It's definately old so if you like brand new carpets and curtains, this isn't your spot, but the value is very good and if you like old buildings this place is fantastic!
Service Without a smile
Lovely hotel, right in the middle of Edinburgh, literally crawling distance from the bars/ shops etc.Unfortunately don't expect service with a smile from some of the (un)welcoming reception staff. Be careful if you book over the internet for a "good deal".We booked an executive double room for our first wedding anniversary. when we arrived, we were given a 'store room' twin!!! on requesting a room with a double bed, we were told by the sour faced receptionist that they could "zip the beds together", to create a double!!! We had to ask quite assertively for the room we had actually booked much to the displeasure of the reception staff whom eventually changed our room without speaking another word to us!!If you want to be "zipped together" in Edinburgh, then the Roxburghe is for you. If not try somewhere else!!
Maybe my expectations were too high, however I wouldn't consider staying here EVER again!
The Roxburghe Hotel - 4 Stars?
Leading a group of 23 people through Scotland proved to be a pure delight. I had not been in Scotland before and was surprised at the beauty, the history, the warmth of Scotland. Our first hotel was in Glasgow - the Hilton. It was excellent, the second was in Glen Coe - The Isle of Glen Coe - three star hotel. It was a delight with great views and splendid food. The third was also a three star hotel - The Golf View in Nairn. We didn't want to leave this fabulous Victorian Hotel. Then we ended up in Edinburg in a 4 star Hotel called the Roxburghe Hotel. What a disappointment. One of our party was given a room without a bed! I was given a narrow closet-like space. When I complained I was offer "a room in attic". During our four day stay some rooms were not cleaned even at 6PM in the evening. At supper those who ordered the beef dish could not cut it let alone eat it. And the pay off was - no apologies. Could this hotel be 4 Stars!