Rowhill Grange Hotel & Utopia Spa
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Historical Traveler Reviews Rowhill Grange Hotel & Utopia Spa Dartford
Ok but watch your personal effects don't get stolen
Rowhill Grange is a first class establishment where you really feel looked after. Every detail is considered from the moment you enter the door. The superior rooms are spacious and decadent, Truffels restaurant has an excellent menu and staff and the Spa and treatment portfolio are outstanding.
One caveat is the light fingered staff. I stayed there a few years ago and a cheque was stolen from my bag by the porter. Luckily the fool deposited £1300 (the price of second hand ford escort apparently) into his own account so the police were able to convict relatively easily. Unfortunately my most recent stay resulted in the loss of my mobile phone.
A lovely treat for once in a blue moon!
I went to Rowhill Grange with my mum on a one night spa escape. I had paid (by my standards) a lot of money for the break and am pleased to say that the hotel and spa did not disappoint.
Firstly, the hotel: Our room, despite being the cheapest on offer, was the most luxurious that I've stayed in. The staff at the hotel were friendly, courteous and helpful. Dining at Truffles Restaurant was a pleasant surprise - I don't usually go in for "posh" food but enjoyed both breakfast and dinner. However, I did think the drinks were ridiculously expensive - £9 for a large glass of wine!
Secondly, the spa: I had a facial, manicure and pedicure at the spa and was pleased with all three treatments. The therapists were friendly and made me feel at home. I also spent some time in the jacuzzi and therapy pool - very relaxing.
A very pricey one-night break but a fabulous treat for once in a blue moon.
Myself and 3 other girlfriends booked a spa weekend at Rowhill. On arrival we were informed our rooms had been cancelled the day before by ourselves which of course was not true. After 30 mins they found us rooms. In the evening we had booked a table for 4 at 8pm in the Truffles Restaurant - our main meal did not arrive till 10pm (a 2 hour wait) in the mean time we had all eaten a loaf of bread because we were all starving. The following day we ordered breakfast to which we had to wait an hour and the same wait was for lunch. I also had a 25 mins facial booked and the minute I was in the room I got the hard sell and I also didn't even get a face mask. Considering I paid £36 for a 25 mins facial I could have done it better myself!
I was extrememly dissappointed with my weekend it was suppose to be relaxing and turned our rather stressful and frustrating because the service was appalling. After making a complaint the manager has offered us as a good will gesture a day spa i.e. use of the facilities and a 2 course lunch which I think isn't good enough. I personally wouldn't stay here again.
Me and my girlfriend stayed here on a Friday for one night to celebrate being together for one year. We booked a room only package through Expedia which worked out considerably cheaper than booking direct with the hotel.
The room we booked was a 'Double Deluxe'. On the hotel website it described this room as having a king size bed but infact was just a double. The room in itself was pretty basic with a wardrobe, small lounge area and bathroom which had a bath and a shower. Dont get me wrong it was nice but if i had paid the hotel tariff price i would have left feeling ripped off!
What made it for us was the Spa, it was lovely and relaxing. It is on 2 levels with a pool on the top level with a adequate amount of chairs and tables for you to sit at and relax. Downstairs was the Jacuzzi, Spa pool which had sections of special japanese showers and relaxing water fountains. Also there was a steam room and sauna's in each of the womens and mens changing room.
We ate in the Brasserie restaurant which was very nice indeed, traditional food but cooked and presented with a special touch you wouldnt expect.
All in all we had a lovely nights break, rooms were okay, spa and restaurant were really nice and would defiantly go back making sure i didnt book directly with hotel.
Revive your love life here!
I had always wanted to go to a spa hotel, so my first anniversary with my other half sounded like a perfect opportunity! Rowhill Grange is equally as stunning in reality as in the photographs on the website.
Having had excellent reviews from friends who had spent time in the spa, we had high expectations. Despite there being a wedding on the same night, we had our room upgraded to a Junior Suite for free - it is absolutely worth the money for the enormous super king size beds and bathrooms that make the majority of hotel bedrooms look small!
I am a particularly fussy eater, yet thankfully I was not disappointed when we went for dinner in the Truffles restaurant. We were a bit concerned about the size of the portions initially, but five beautifully presented courses more than filled us up. The desserts are particularly fantastic, and the cooked breakfast in the morning was also delicious.
My only real complaint would be the price of the drinks in the bar and restaurant - over £2.50 for a miniscule orange juice is ridiculous!
Lovely little getaway!
I really wanted something special and relaxing for my husband's birthday, so I looked on the internet to see,what was available. My attention was drawn to this hotel,described as one of the 'top 50 hotels&spas in the world with an award winning restaurant'.
So I booked an overnight stay with dinner and breakfast included, as well as use of all spa facilities and some treatments. It was not cheap, but was worth every penny! The hotel was truly nice, surrounded by beautiful grounds, our room was very clean with an impresive spacious barthroom, the service was one of the best we have ever experienced, the spa area was not very large, but absolutely beautiful and had everything what you need.
The dinner was fantastic, but the restaurant atmosphere was a little boring with the music, that made us sleep.
The best part of our stay was next morning treatments. Absolutely fantastic,very profesional, couldn't wish anything better. The only problem we had was,that we had to pay lots of extras on check out. Some dishes from dinner menu were not included in our voucher(which allowed us to have three course dinner),we were not warned about it. They charged us for two starters and one main course, which was not very nice. So if you book through the internet,order confirmation letter to go with the voucher, that's what the hotel staff told us. Overall it was a lovely place and I would reccommend it to everyone, especially couples.
Good, but not great
Stayed as part of a spa package, the spa was not what we were lead to believe it would be from the promotion info and there was limited seating in the spa area. Treatments were great, the massage was particularly good.
We found that the aerobics classes were all fully booked and no-one mentioned we would need to prebook these on booking or on arrival otherwise we have done so.
The highlight was the food in the restaurant, which was excellent.
Truly lovely hotel
I have stayed at Rowhill Grange twice now and had various spa days at the hotel. It's a lovely hotel set in beautiful grounds. The standard rooms are just as luxurious as the suites. Everything is clean, bathrooms well equipped with nice toiletries and fluffy towels. The Spa is small but truly relaxing, the therapists professional. The Guinot facials come highly recommended.
I dissagree with the review that mentioned the booking of treatments,saying that they were all booked up, well they would be if you leave it till arrival to book them up, that's the same with any spa hotel! The hotel can't afford to leave gaps in their bookings just on the off chance that some of their guests may want a treatment.
Breakfast and dinner are both nice but yes the dinner and drinks in the bar are expensive. Lunch in the brassiere type restaurant near the spa is cheaper and just as nice.
Always check the website for deals, rather than booking over the phone.
Quiet and pleasant, but...
The reality of Rowhill Grange is not quite as posh as its web site suggests. While on a trip in November 2004 I was given a quiet, comfortable and distinctively decorated room at the back of the hotel after a long flight into Heathrow and a drive to Kent, but there were quirks in the room: a tendency to overheat that only opening the window could modify, and a dimly lit bathroom. A very small lounge, and small common rooms, don't encourage one to leave one's room, unless it's to leave the hotel entirely -- and the spa was thronged with local residents. But the highlight of the establishment is the restaurant, which is subdued, tasteful, very comfortable, inventive with its menu, and blessed with impeccable service.
Doesn't have the wow factor
The real thing is not as impressive as the pictures would suggest. My husband and I stayed for two nights mid week for an anniversary celebration and also to re-energise. We booked a "Luxury Room" via another site which equated to what Rowhill call a "Deluxe Room". On arrival we were shown to the Dover Suite - the room although dark was of a good standard, unfortunately it stank of smoke even though it was non-smoking. We were then given the option of the Leeds Suite, which was also well furnished but was overlooked at ground level and had no blinds/nets for privacy. Finally we were taken to the Rose Suite situated in the eaves of the old house. We immediately noticed the stale smell of food/ washing up from the kitchens which lingered up the stairs. The suite itself although of a decent size was very tired and not to a similar standard. The bathroom had pealing wall paper and poor tiling, mouldy rubber bath mat and missing towels and robes. The mattress sagged badly and the flowers in the room had died and were wilting. Our final room on the second day, the Crocus Suite, was of a better standard, but smaller. We noticed again a mouldy bath mat and only enough robes/ towels for one. The main bugbear of this room was the unmistakable hum both from the units in the grounds outside our room and the noise from the extractor fan which didn't switch off. By no stretch of the imagination was this a relaxing and quiet room.
The Utopia Spa also wasn't quite as impressive as suggested. I wouldn't agree with its rating of being in the top 50 Spas/hotels in the world. There were very few treatments available as they were all booked up (we weren't warned of this at the time of booking) no provision is made for additional slots for the hotel guests. The whole pool/ spa area felt dark without any natural light, even though the pictures suggested it was light and bright. The pool and Jacuzzi seemed average, the "therapy" pool was really just a cross between the Jacuzzi and an ordinary pool. At other spa hotels they just combine the overhead jets with the main pool (such as the Vineyard). The maintenance also looked questionable with signs of the rust from extractor vents having dripped down the wall to the stone skirting.
The evening meal although on the pricey side, was competent for a four star with friendly and professional service and a complementary taster, for which the chief was kind enough to provide an alternative when we explained our allergy to shellfish. Sadly the decor and atmosphere including "elevator" music did not enhance the dining experience. The grounds are pleasant, quiet and lush and on arrival, the hotel seems charming, but it would have been nice to have additional seating areas so that you're not forced to sit with smokers.
The overall service varied hugely. Our porter was very keen to help, sympathetic and responded quickly. However, some of the desk staff bordered on being surly, others whilst being pleasant seemed oblivious to what our order should contain resulting in both breakfast and afternoon tea coming in 4 stages with parts missing. This was particularly irritating as we had advised the manager of the missing breakfast items the previous day and were assured that the mistake would not recur, but it did. The final insult was an incorrect bill on checking out, on which they added a whopping 23.5% service charge instead of the 12.5% they charge as standard. To be fair, the morning receptionist did have a pleasant manner and seemed genuinely interested in resolving this for us; as a goodwill gesture she also removed one of the breakfast charges.
Overall, this isn't a terrible hotel, but it doesn't have the wow factor in terms of overall quality, service and feel. There are signs that they are improving but a more co-ordinated approach with consistency of room standard and service ethos amongst all the staff would go a long way to making it feel like a true four star. If you don't have high expectations then you won't be disappointed, personally at over £200 per night, we'd expect the wow factor as standard.
TripAdvisor Reviews Rowhill Grange Hotel & Utopia Spa Dartford
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