A Grave Disappointment-Dirty w/ terrible service

This is the first time I've ever written a hotel review, but I was so disappointed I had to say something. My wife and I purchased 2 nights on hotwire, which rated this as a four-star hotel (HA!). I am a student on a tight budget, so I've stayed in the worst of the worst- I'm not a hotel snob by any means! The bathroom was dirty- like sticky, hairy dirty, and when I complained at the desk, I got a very dirty look and bad attitude, but certainly no apology while the clerk called housekeeping. Everyone in the hotel was very rude (except the housekeepers) and to top things off, even though I had paid in advance, the hotel charged me another $130 dollars for no reason- when I called about this-big surprise- no apology and very rude again! DO NOT STAY HERE! We would have been happier at Motel 6!!!

Lovely lobby & pool, rooms average

My husband & I stayed here over Christmas and had a great time here. The location was excellent, very convenient for the Interstate and across the street from shops, etc at Pointe Orlando. We got a very good rate and it was certainly worth the money. The lobby was beautiful and staff were helpful. We were initially put in a smoking room but this was rectified the next morning. Our biggest complaint was the amount of people (mostly kids on buses) on some days. On our first day there was a HUGE queue for 6 elevators!! It took a while too! We arrived back in the evening twice just after buses of kids and you could not move in the hotel, which is very big! Plus you had a 10 min wait to get an elevator to your floor. There are no public stairs either! Most of the time though it was a pleasant hotel. There is an excellent shop/take away selling wine, sandwaiches, pizzas, sodas, pastries which was always open. Our room was OK, fairly basic with some nice furniture. The views from the rooms were great. One one wing you have Disney and the other Universal & downtown Orlando. We enjoyed our stay here and would definitely return at the right rate.

Don't stay at this hotel

We just returned from staying at this hotel and I can not understand why anyone would pick this hotel on purpose. The only reason we stayed here was because of a convention. With all the wonderful hotels in Orlando it is a wonder this hotel can have any repeat guests. Smelly lobby, dirty and smelly hallways with trash and dishes, stains on the wall in our room, torn blankets. Check in and out was a nightmare of trying to get them to charge the correct credit card. With a total of 8 trips to the front desk it still didn't get fixed. I am a travel agent and have been to many hotels and this one is completely underwhelming!

Brilliant - October 2003

We stayed at the Rosen Plaza Hotel for two weeks on our honeymoon (Oct '03). The hotel was fantastic. Rooms are extremely clean, food beautiful and staff extremely helpful & efficient. We had a lie on most days and no matter how late we left the hotel, our room was always cleaned by the time we returned. Have stayed in many hotels in the past and the Rosen Plaza is easily the most impressive hotel we have stayed in - will deffinately be back in the future.

Fantastic

My husband and I stayed at the Rosen Plaza a year ago for part of our honeymoon. We thought the hotel was fantastic and we thoroughly enjoyed our stay.

Just average over all

I have been to this hotel 3 times on business. It has been consistently average for this type of hotel. The lobby is nice and the staff is friendly. For what they charge they should upgrade the rooms a little.

You can tell the are starting to get some age on them. It is better than a Holiday Inn Express type hotel in the larger picture but the rooms are about the same. I just assume stay elsewhere if it were not for the convenient location... the meetings were in the hotel. It is located near Pointe Orlando (shoipping center) which has a few good restaurants, stores and some happening night life.

Relaxing stay

My family had a celebration at Rosen Plaza. My stay was very relaxing

in a beautiful clean and well furnished room. The staff was

exceptionally helpful as I made several demanding requests. I had

shipped my clothes ahead of me and everything was in my room at

check-in. Room service was fast and the restaurants were all first

rate. The food was marvelous. I loved the key lime pie.

I gave the housekeeping staff a hard time, refusing to let them in to clean as I was relaxing. They were exceptionally responsive. I didn't use the pool but it is exceptonal.

Just stayed for 4 nights and it was superb value

Excellent value after seeing a sister Hotel Quality inn there is no comparison I would rate it 5 star

Filthy and noisy

Went for one week to Rosen Plaza Hotel Orlando.On arrival at our 4th floor room rubblish along corridor, including dirty Q tips, dirty hankies and rubblish all along corridor. Food and dishes regularly left outside room doors. Noise at night terrible pool open unitl 12 mn. Noise going on unitl all hours . Have been at this hotel 4 other times but no cause for complaint. Standards deteriorating (whats the reason).Complained to management received a meal voucher for dining option BIG DEAL!

Gone Down Hill!

I have stayed at the Rosen Plaza many times since it opened and regret that on my last three trips I have encountered problems. On arrival each time despite having a valid pr-paid voucher there has been no sign of my reservation. I have had to leave a credit card running for them to charge to until they have sorted out the mess. I have used three different UK travel companies for my bookings and the problem has still occurred so I think the problem is the hotel. The standard of service, particularly in the bar since Kendall the long time barman left, has plumetted. On my last trip in October with friends and their children we had items stolen from one of our rooms and my friends' room was not cleaned for 4 days! Imagine what it was like with five people in one of their standard rooms and overflowing wastepaper bins etc.! The manager was informed of our problems but did little to assist us. Sadly we will not be staying with the hotel again, unless of course standards go back to what they were under the old Clarion Plaza name!