Robertson Quay Hotel Singapore

I am 67 and stayed at the Robertson Quay on 14th Oct to 17th Oct 2005 room 303. SG$300 was demanded from me when I booked in, by a rude truculent staff member. The following morning the person behind reception said, "Good Morning Sir." I said good morning back. The person behind the desk looked at me, shook his head and nodded towards a suited man with a laptop. It seems that this was an indication of the treatment I was to receive as I was considered a peasant.

The toilet was all but impossible to use properly as it was located next to the hand basin and to sit on the toilet meant sitting under the basin. Impossible to use toilet paper in that trapped position.

On checking out early on Monday morning I was handed my bill in an envelope. I checked it later and found that I had been overcharged by SG$17 65. The total of my bill was SG$ 282.35. I call this fraud or at best theft. I will be returning to Singapore but will not stay at that hotel and will reccoment that anyone visiting Singapore not stay there either.

I've been staying in hotels around the world since April 15th this year... I've stay in hostels that are CLEANER and BIGGER than this place!! I can't believe it's call HOTEL, at all!!! You can find a cleaner place sleeping on the streets in singapore and you can find a bigger place in any hostel... DO NOT go there! I payed for 11 nights and stay there only ONE. I KNOW it's a "cheap hotel", but it ended up being extremely espensive for us, because we couldn't stay there another day... OH! you can NOT shower in your room, you have to go to the gym or you will flood your room.

I can read people here talking a lot of crap about this small and very kind hotel. Maybe they would like to stay in a 5 star hotel, Ritz or something. Maybe they do NOT have the money to afford that and keep complaining about cool places that they can not even enjoy because of so much self frustration or short money.

Just to make it clear, I do NOT work for the hotel, nor have friends in there. I'm just a tourist that found an amazing place for an amazing value, so I'd like to share my thoughts along with these people talking crap about things.

Let me say that I've been in 5 stars hotels in Paris, London, US and so. The Robertson Quee (how they call it here) is far from being a 5 star hotel, but I can describe it as a PARADISE for the lowest price in Singapore.

And YES, I'm and exigent person with notions of good and bad things/services.

Room size might be a shock upon the arrival, it's ultra small and tight. This might not be a problem for japanese/asian travelers, but it sure will bother american or european travelers with large expectations for a low price. This is located in real life, not wonderland.

Bathroom is the smallest I've ever seen, but, who cares or needs a jacuzzi or marble walls when you're paying $80 and have the most beautiful view of Singapore outside the window? If you're an average tall person, you'll probably want to wrap or stick the shower in a higher place since the fixed level of the holder on the wall is a joke for westerns. Makes part of the fun!

The view (from certains apartments) is FANTASTIC. No 5 star hotel with $300 daily rate will give you such beauty like Robertson Quay does. Just ask for rooms from 09 to 12 endings and you've got it.

Breakfeast is simples and AWESOME. Good bread, good eggs, good coffee (specially if you're used to crappy american or euro coffee) and good ambient downstairs. Of course, it will bother broken "VIP" travelers wishing for caviar and lobster. The food in the morning really was something that made me wake up to catch it.

The swimming pool is quiet, small and very cool, with a sliding ramp for kids (or grown ups too) and a wonderful view of the river and landscape (check out the hotel's website, those pictures are not fake).

Under the hotel, there's one of the best bars/restaurants I've ever enjoyed. It might look like a simple beach bar for mexicans or drunken "gringos", but just wait till get serviced and have some first class burgers and sandwiches in your mouth. The chef, a Nepalese, is an artist, I've never tasted a so [--] good sandwich or pasta in my entire life (Yes, I've been to Paris and all those places where waiters treats you like foreign crap), but nothing compares to this humble and peaceful place by the river, with relaxed people and waiters that treats you like you're the president of Singapore. Not only the service, but the food as well, one of the best, for sure. Think i'm lying? Just check it out and have your own conclusion. Of course, the way you see life really matters.

Hotel crew( but one or two night time guys) is AMAZING. They really try to solve your problems and are very gentle. This is something to be considered since you're paying almost a joke for a room with aircon, broadband internet, cable tv, etc.

Talking about net, link speed is a joke.. so, if you're checking-in because of the online connectivity, first ask if you're alone in the hotel. If not, you'll porbably have a miserable dial-up speed. This is something I might say to be totally honest here. At the other hand, there are tons of open wi-fi signals outside at the swimming pool or bar downstairs. So, there's no way to stay offline. (Stealing wi-fi signals is not a good thing to do, don't do it,ok? :)

Don't bring much luggage, room is japanese style in terms of space. You'll probably need to store things under bed or micro room desk. Larger notebooks will probably need to be over bed, desk is very small and short. Cleaning crew is well educated and nice to guests (just like anyone else in SG). Gym is good enough for any normal person. There also are a few computers for public usage down on the lobby, in case you don't bring yours.

So, if you're happy with life, have no rubbish and silly desires and wishings about things, is coming to Singapore (the best place on earth)and is also looking for a CHEAP and AMAZING place to stay, just check in Robertson Quee!

A Traveler.

I stayed here during the Chinese New Year. Like most reviewers have noted, the website makes this place look 10 times better than it actualy is. When I first checked in the reception told me they wanted 200 SD deposit. I told them I didn't have it, so they said okay, 20 SD. So I gave it to them. The website said nothing about having to give a deposit. Also, the breakfast was horrible. Who eats hot dogs for breakfast? It was the cheapest place I could find and seemed pretty safe and secure. The location was awesome... near Clarke Quay and Chinatown.

My daughter and I stayed in the Robertson Quay for three weeks in March/April. We put up with the construction noise for the first week but had

to have our room changed to one further from the ongoing work. As the bathroom was so small and dark we had to come into the bedroom to get dressed. We would find men in a workmen's cradle outside our window as we came out of the shower and into the bedroom wrapped in a towel! We even found them outside our window when we woke up some mornings.

There was mould in the bathroom and a hole in the floor. We were given one shower cap when we arrived and another when we moved rooms!! Requests for extra pillows and blankets took several days to be fulfilled (the hotel is full!!) Under the bed was dirty and litter remained from previous occupants. Thick dust on doors.

The room was extremely small, with nowhere to keep our suitcases,and there were four coathangers between two females??!! Even the loo rolls weren't always replaced and one night we ran out and reception wasn't answering their phone. No tissues supplied, one very small bin, stained sheets, and no space. The shampoo dispenser in the shower and the hand wash at the Wash Hand basin seemed to be identical.

Small swimming pool accessed via broken steps with no guard rail and lots of rusty scaffolding.

SOME of the staff were excellent especially on reception.

Not a hotel I would want to re-visit.

It's an OK hotel which I found was clean and livable. Not a "great" hotel - just very basic! You can live with basic, can't you? :)

Let me say this: You get what you pay for! Yes, the rooms are quite small, but remember, it's only $80 SD (online price) and a good location! Yes, the bathrooms are small; some with nothing separating the shower floor from the bathroom floor (those who visited know what I mean), but remember, it's only $80 SD and a good location! Yes, it's shabby in some ways, but remember, it's only $80 SD and a good location! Yes, the house keeping isn't of the best standard, but remember...

If you're a snob, this place is NOT for you! If you're a practical person who just needs somewhere to rest your head at night and a place to keep your stuff while you're out exploring the city, this is the place for you. I'm of the latter persuasion. I have stayed there twice. My last trip, I stayed 30 days. The location is good! Somewhat centrally located. About 3-4 minutes by bus to Orchard Rd (bus stop is quite close to the hotel), About 10 minute walk to Orchard Rd, or 5-8 minute walk to the MRT (Clarke Quay Station). Walking distance from Chinatown, close to Harbourfront by MRT (get bus to Sentosa from Harbourfront) and close to Tanjung Pagar (*wink*).

It is what it is... basic!

It's amazing what the Web can do for a hotel, isn't it? The Robertson Quay Hotel's Web site makes it look a lot nicer than it is. The hotel is nicely situated along the Singapore River and a short cab ride/long walk from Chinatown. It's across the street from Clarke Quay, which has some nice shops and good but overpriced restaurants. It isn't too expensive either, although prices on hotels.com or expedia are significantly cheaper than booking through the hotel web site.

Well, that about sums up the positives.

The rooms are tiny. If you are even average-sized for a Westerner, the shower stall is so small that you'll have to be careful not to hurt yourself while washing. The room itself is tiny, with little room for anything beyond the bed. The bedroom area is clean, but the bathroom tile is moldy. I had to keep the curtains drawn all day because of the construction going on outside my window. The pool isn't big enough or deep enough for anything beyond wading. In addition, I was woken up at 7 a.m. on a Sunday morning because I apparently had an Internet usage receipt they needed back. Another time I placed a wakeup call and received it 20 minutes earlier than I ased for. Little things like this make the difference on service. The fact that the last hotel I stayed in was The Oriental probably didn't help my outlook, but nevertheless...

Positives: Not too expensive, good location.

Negatives: Little more than a well-situated place to flop. If you want a two-star hotel, you've found it. If you like the location and czn afford a little more, the Swissotel Merchant Court is a 5-10 minute walk away.

I stayed at Robertson Quay hotel a couple of years ago, and found it to be a great hotel and excellent value for money. I was back in Singapore this month and stayed there again. The hotel has really declined in standard. My room was shabby and the bathroom dirty (a collection of hairs from the previous 30 occupants). The staff weren't particularly helpful or friendly. Even the little touches were forgotten. They never even replaced the tea/coffee, so your initial 2 teabags were it for the duration of my stay. In fairness, the hotel does appear to be having some major refurbishment going on (outside) which, at the moment, means a lot of noise from the construction people during the day. Hopefully this will lead to an improvement in standards. Having said all of the above, the hotel is actually not bad. Even with all the critisism, it's still reasonable value. It's just a shame that it doesn't continue to maintain the high standards it once used to.

I have now stayed three times at this hotel, Good value, clean, well situated.

Found the Pool last night, small but clean & very good.

Fitness Center is good as well.

Very friendly Bar staff, next door with excellent Fish & Chips.

10 Min walk to Orchard Road, but always taxis available.

Free E.Mail & Computer points in rooms.

Highly recommended to all on short business trips.

I booked into this hotel for my stay in Singapore and was extremely disappointed with the size of the room and bathroom. Despite being billed as a queen sized room there was inadequate space for luggage or storing/hanging items. The bathroom was extremely small and also very smelly, in fact the room bore no resemblance to those pictured on the website.

I stayed one night only before transferring to the Gallery Hotel!

Cheap but basic!