How has this hotel rated in the past?
Historical Traveler Reviews Riveredge Resort Alexandria Bay
What a view!!
A beautiful hotel with great views, great service and employees who will go out of their way to make your stay enjoyable.
Not to mention, the food in the Cartier dining room was outstanding.
I recommend this hotel to any who is visiting the 1000 islands area.
Loved the Riveredge!
My teenage daughters and I had the good fortune to spend a weekend in one of the Channelview rooms at the Riveredge Resort in August 2003.
Upon entering the hotel I was impressed, but I've stayed in impressive hotels before. Our room was lovely but I've also stayed in lovely hotel rooms before. Then we opened the door to our balcony...and were mezmerized! Boldt Castle seemingly at our fingertips, a birds-eye view of the beautiful boats coming and going below. The occasional tanker gliding silently by. Although we had planned many activities (horseback riding, golfing, boat cruise, perhaps a helicopter ride) we hated the thought of leaving our balcony! As we sat soaking up the sunshine, we enjoyed watching the reaction of other hotel guests as they made their first venture out onto their balconies...and saw the same reaction. The meals and dining room staff were delightful. Sunday brunch in the Riveredge's 4-diamond restaurant was an unexpected treat. When we made a return visit in October, one of the waitresses even remembered us!
We're already making reservations for next summer. We highly recommend this resort for a luxurious relaxing stay in a beautiful location.
Our room did not have a balcony as we had requested. We registered a complaint at the front desk immediately (asking to switch rooms), however they said they were full and would see what could be done.
People were checking in and out throughout the three days we were there and they never offered to change our room. When we checked out they never inquired as to how our stay was. They just took the money. Not a pleasant experience.
Not a Family Resort
Most unprofessional rude staff you can find. 1)Started with the check in when I asked if they give a discount for AAA, she laughs and gives me a look "this is our discounted rate". 2) Next after dinner my wife, son and I go on there back dinning deck that overlooks the water and get ignored for 45 minutes so I go inside to get a coffee and a beer and as I walk out I get "you can't bring glass out here" I now feel as everyone dinning is now watching, I say I've been ignored for 45 minutes, she says this is for people having dinner you just can't walk up and expect to be served? I say I'm a guest here can't I be served a beverage back here. She apoligised and pored my $12 coffee and beer in a plastic cup real classey. 3) Next The small room televission's in room movie system is not working so I call front desk and the 18 year old could care less, he says it's probably broken I asked if he would ckeck and call me he says he will never heard back. 4) ordered room service at 9:20 pm an hour later I call to check on and she says they were probably closed when I ordered ? I say arn't you open until 10 and you took my order? she says yes sorry? I call to speak to manager and they put the person who yelled at me out on the deck about the drinks, she does apoligise. 5) We go to breakfest in morning outside I ask to sit at a table by the water, the lady starts talking very loud and says that is the dockmaster's table we can't seat you people there he will be mad at me? so she gives us a table in the back isle. I had to see who the dock master is and it turned out to be a 18 year old half alseep kid who pulled in boats as the pulled up. Was treated bad by everyone we encountered. For the money you spend here this place is run aweful.
I just want everyone to know that they should really think hard about wanting to stay at this hotel. When we arrived in out\r room for the weekend stay, the room was nasty and dirty. I can honestly say I don't believe sheets were cleaned from the nights before. I called front desk and advised them on the mess, and got nothing but a serious attitude with the attendant on duty. Please folks "THINK" before you do it.
There are plenty other beautiful places around town. Not to mention the way they are treating the US Troops. Thats just unbelievable (cancellation policy).
TERRIBLE CANCELLATION POLICY
My wife and I made reservations fifteen days before our stay was scheduled. A week later (week before our stay) I called to cancel my reservation due to a military deployment. I was told that I would be charged half of the package since I was canceling inside of 15 days. When I explained that I was never told about their cancellation policy, the employee told me it didnt matter, they were still going to charge my credit card. I then explained to them that I would be able to come later the next month. She said that even changing the reservation didnt matter, I was still canceling the first, and she will still have to charge me. Later that day I called back to speak to the hotel manager. I was rudely told that the manager didnt have time to speak to me, and I would have to speak to the night manager. When the night manager finally got on the phone she told me she was busy and that she would call me back. An hour later I received a call from the night manager. I was then told that the policy is written in stone and she was unable to forgive the charge. I explained that nothing was told to me when I made the reservation, nor was it on the website. She said she would talk to the employee that took the reservation and find out if she remembered telling me the policy and she would be calling me back within two days. Days went by with no phone call. Finally two weeks later I filed a complaint with the Better Business Bureau for failure to publish this policy. Several weeks later I received a letter from the Better Business Bureau. With it was an attachment from the hotel filled with lies. They claim that they tried to talk me into changing my dates. They also said that the original employee remembers talking with me and that she knows she told be about the cancellation policy. They then went on to say that they tried several times to reach me, even leaving a message with my wife (lie!!!). I have been very nice to these people, almost too nice. I dont know what else to do, I cant afford to pay $250. to a pme thinking about staying in this place. They dont seem to be very customer driven. They are out to make money anyway they can. What bothers me most, instead of allowing me to change the reservation and making money (easily $700-$1000) they took the easy $250 and turned me away forever.
Bad Cancelation Policy
My family made a reservation at the Riveredge Resort so we could visit with my brother who is stationed at Fort Drum, NY. Five days before our sheduled arrival, my brother was shipped to Iraq with his Army unit. Depsite the circumstances and the five day cancelation notice, the Riveredge Resort charged our family - including my brother's fiancee a one night stay for canceling our reservation. Sad to say the Riveredge Resort places business before all else - including our US troops! You never know when you might have to change your plans so be careful when making a reservation.
Loved it! Will be going back
We had a great time at the Riveredge Resort. The accomodations were wonderful, large, clean rooms with great views. The staff was very friendly and went out of their way to help us. The food was great! Huge beef and seafood buffett and great breakfast and lunch. The fun-time packages are a great value and we had so much fun. We will be going back.
meals are great
staff is great
Overstated for a supposed 4 diamond rated hotel.
Dirty linen upon arrival, but was changed upon request.
Paper thin walls. Be careful if going with children. If active adults in next room.
Whole facility smelled like chlorine and smoke.
Boasts two restaurants. The Jaques Cartier is fine dining, of which we were so looking forward to,closed for the season. Be sure to ask if going in off-season.
We filed a bad review upon departure and with AAA.
TripAdvisor Reviews Riveredge Resort Alexandria Bay
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