Park Plaza Riverbank London

18 Albert Embankment, London, England, SE1 7TJ, United Kingdom | 4 star hotel
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Location

This 4 star hotel, located in the South Bank/Bankside area of London, is near Tate Britain, Ascot Racecourse, Museum of Garden History, and Pennine Way National Trail.
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    TravelPod Member ReviewsPark Plaza Riverbank London

    Reviewed by cluttercat

    What a way to start my trip of lifetime

    Reviewed Sep 14, 2013
    by (6 reviews) , United States Flag of United States

    First night of trip / walking distance Parliment/ Big Ben/ Other sights

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Reviewed by philscott

    Very welcome change

    Reviewed Aug 31, 2013
    by (9 reviews) , Australia Flag of Australia

    After the small room in Westminster and the noise of the trains and traffic with no Air con.

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews Park Plaza Riverbank London

    Great hotel! We'll definitely go again

    from

    I was there with my wife at the end of June 2005. We had a great time!

    I booked a room at the Victoria Park Plaza through BA Holidays, but when I got there I was told that BA Holidays screw up with the reservation and the hotel was full. So they put us in a cab (paid by them) and sent us to the Riverbank Park Plaza for the same price. Great deal!

    The hotel design is beautiful. Truly eye-catching. Rooms are not so big but they are very comfortable and the bathroom is wonderful. It was exactly what I was looking for.. I hate hotels with old rooms and old furniture and that's usually what you get in London (and for a lot of money).. so the Riverbank was a blessing.

    Service was wonderful, the staff was always smiling to us.

    Location is also very good. If you're sightseeing, there's a Big Bus Tour stop around the corner. A five minutes walk takes you to the Houses of Parliament... If you're into musicals, 10 minutes and GBP 5-7 will take you to most of the theatres in town.

    Only downside in our opinion: Air Conditioning was always too strong on most public areas of the Hotel. My wife always had to take a coat with her to go to the Breakfast room (in the peak of the summer)...

    But that's ok. Next time we go to London, we'll stay there again... If you like good service and modern rooms with beautiful design, I recommend you to do the same.

    Exceeded my already high expectations

    from

    I have stayed in a lot of hotels in London and this hotel was a breath of fresh air! It's location is fantastic - right on the river front overlooking the houses of parliament and just along the river from the London Eye. The hotel is very contemporary and the design of the reception/bar/restaurant and bedrooms is very impressive. When we arrived we were offered 20% off our evening meal if we booked a table at their Chino Latino restaurant - this was because the hotel had just opened. We booked a table and it was a fantastic meal - the food was very imaginative and well presented and the cocktails are a must! It doesn't feel like you are dining in a hotel restaurant. I would have still been impressed if they had added 20% to price and not taken it off!

    The bedrooms are very luxurious - better in fact than many 5 star hotels in London that I have stayed in. Many 4 star deluxe and 5 star hotels in London rely on their well known names and when you arrive you are disapointed by how old the rooms are - this is the other away round here!The air-conditioning in our rooms was great and we were staying on a very warm evening. The bathrooms are huge with separate shower and bath tub.

    I will definately be returning to this hotel. If you like contemporary, luxurious hotels and are tired of old stuffy 5 star hotels in London then stay at the Riverbank instead. Don't worry about the negative reviews - they may have had a few problems when they first opened but so does any new hotel and this is why the prices were lower. You will not be disapointed!

    Beautiful hotel with lots of problems

    from

    This new hotel is very nice by London standards and I didn't even mind the location even though it's a bit outside of central london. After traveling all night from California, I arrived early at the hotel and the checkin staff made no effort to accomodate me any earlier than their published checkin time. Returning from dinner about 10:30p, our cardkey would not work. I made 5 trips to the front desk, and ultimately they had to remove the whole door locking mechanism to let us into our room. Then the air conditioning did not work at all and the windows would not open. They moved us to another room and the AC did not work there either. I heard other guests during checkout complaining about no AC. I complained to the guest relations mgr, and they gave me a voucher for a free weekend stay. When I subsequently tried to use the voucher, they claimed it was only for one night even though it does not say that and specifically says for a weekend stay. I'm glad my weekends are longer than one day; and I'll certainly avoid these Park Plaza Hotels in the future.

    Stylish but lacking in substance

    from

    Having read the other reviews before booking to stay here on business, I was surprised by the inadequate service at the hotel.

    On the second day of my visit, having vacated the room at 8am, I returned at 1.45pm to work and discovered that the room had yet to be serviced. No answer from housekeeping so I went down to reception to chase...I was told that the room would be ready in 20 minutes. I returned after 20 minutes, no sign of any housekeeper. Back down to reception, was told that it would be 20 minutes, back to the room, only to find again, that it was still not done. This time, I complained. In my experience, when one has a genuine reason to complain, at a hotel of any substance, one is offered apologies and compensation. When I say compensation, I mean that I would have expected the staff to, for instance, suggest a coffee on them while I waited or the offer to be moved to another room. In this case, I sat, with my work in reception and, in all, waited 1 hour to get into the room. It's not good enough and the cool, polished look of the reception does not make up for the cool, inadequate service.

    I had booked an entry level room, overlooking the atrium, so it was quiet, and, like other reviewers, found the aircon ridiculously fierce. The room was clean, stylish and fairly well equipped but had a grotesque larger than life painting on one wall that was enough to give me nightmares. Unlike your other reviewers, I found the TV system unwieldy, with poor sound.

    The bathroom is spacious.

    Definetly Recommended...Great Hotel!

    from

    This was our first visit to London, and loved the hotel!We are used to staying in five star hotels like, the st.regis, etc...but this is definetly a four star! It is brand new and clean. The room we stayed - we were it's first guests!

    We were first given a room by the railroad tracks and asked to be moved, and they upgraded us to a partial waterview of The Thames.

    Although it is not centrally located, it was a 5gbp taxi ride over to the parliment square area.

    The concierge was excellent and really helpful.

    Excellent Value

    from

    Fantastic value for money, but it is a new hotel so the prices will probably rise. Large rooms, contemporary design. Location is not too convenient but tube is a 10 minute walk away so it is fairly easy to get into the centre of town. Great image. Would definitely stay there again.

    Superb value at the moment - some teething problems

    from

    Stayed here for 2 nights while taking in Live8 endurance test!

    Got a great price of 50 per person per night including breakfast which made up for the 5-10 minute direct walk either to Vauxhall or Westminster tubes.

    Hotel is lit up at night in sickly sweet pinkish hue so easy to spot from a distance.

    The lobby is large and spacious as is the driveway outside. While we didn't have a drink in the bar, it looked large, modern and popular with relaxing atmosphere.

    Room was clean (I would have expected no less for such a new hotel) with spacious bathroom including separate shower cubicle). There was a ghostly howling noise coming from the pipework in the bathroom - it didn't travel to the bedroom but late night visits to the loo may be off-putting for those of a nervous disposition! Bed was OK - not the most comfy I have slept on, with soft pillows. The room temperature was adequate. No hot water available on morning 1 - this was a hotel wide problem and was resolved by night-time.

    Had inclusive buffet breakfast both days in a windowless dining room (the Club Lounge) that had only been serving for 2 days when we used. The room was pleasant enough but extremely cold. Air conditioning was on far too high and the edges of the room were icy with vents being situated in this area. Full range of hot and cold items - all of a high standard. However, hot items were stored in containers that were inadequate at keeping items warm. I appreciate this is always an issue with buffet items, however food was no more than the cold side of tepid - spoilt the breakfast for us. I mentioned to the maitre'd on morning 1 re cold room/food - no change on morning 2 though I appreciate they may have just been getting things sorted out in these early days.

    Note that guests who have booked at rates including breakfast are served in this downstairs Club Lounge - those who pay for rooms excl breakfast are served in the restaurant upstairs. While menus advise a la carte options are available upstairs, I could see that guests were also using the same buffet containers as we got downstairs. Felt a bit that this splitting of breakfast availability gave a first and second class treatment impression.

    Though we had minimal dealings with them, staff were all pleasant enough and attentive.

    On leaving hotel, we discussed the review we could give this hotel. After debate, we summarised as great value for what we paid but given location and the (admittedly could be one-off) niggles of cold rooms/water/food, then we would consider other more central options if the good deals aren't available.

    How many times can one be checked in

    from

    Booked a superior non smoking double room for 1 night business stay.

    The hotel is 5 minutes walk from Vauxhall tube station and located on the south side of the river Thames. The location is not very central but doesn't really matter as any where in London can be done by tube easily.

    It looks very modern and impressive from the outside. The bar in the reception hall looks very nice and inviting.

    Checking in was bit of a struggle: the reception ensured me there was internet access in my room. I just had to plug my laptop into the black box on the writing desk. When I arrived in my room: no black box...Back to reception: oops very sorry not all the rooms have internet connection yet....New room appointed - when I arrived I could smell quite some cigarette smoke - yep smoking room and even in this new hotel it made the room feel quite dirty. Again back to reception and this time they got it right (although 2 single beds and not one double as requested).

    The TV system is quite funky although it took me 15 minutes to sort out how to get full sized view (mind you I'm not blond).

    The separate walk in shower is really a pluys although you cannot shower without creating some water ballet on the floor.

    For a London room it didn't feel small (not large either).

    During my stay some drilling was done near the entrance hall.

    As the hotel has opening prices (Euro 160 per night excl. breakfast incl. VAT) I think it's quite good price/quality ratio.

    Great, modern hotel...

    from

    I recently stayed for one night at the Riverbank Park Plaza after a last minute booking with priceline.

    The hotel was very modern with extremely helpful and courteous staff. The room was great - a pretty good size with digital TV plus a fantastic bathroom with separate shower cubicle.

    Whilst I didn't eat in the hotel I did have some cocktails with a colleague in the bar and can thoroughly recommend the Nadege and Chico Latino Mojito!

    All in all a very good hotel, particularly in light of price obtained through priceline.

    Very nice 4-star hotel, but...

    from

    The hotel's room facilities, restaurant, bar, and service are of extremely good quality. Rooms are clean, beds and furniture are brand new and very comfortable. Great breakfast. Stuff was really friendly and accommodating. However...

    ...Our room was quite small, smaller than a 4-star hotel room should be. It had no view other than that that of an inside courtyard, and no opening windows. It felt claustrophobic. For that reason alone, I can't give more than a 3/5 rating to this hotel.

    It's a shame really. I really enjoyed the hotel in all other respects.

    TripAdvisor Reviews Park Plaza Riverbank London

    4.00 of 5 stars Excellent
     

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    Watching you as you sleep
    London, United Kingdom