River Rock Casino Resort
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TravelPod Member ReviewsRiver Rock Casino Resort Richmond
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews River Rock Casino Resort Richmond
Stayed here one night in October. Beautiful hotel, easily the best deal in town.
My husband and I spent one night at this hotel and enjoyed it immensely. We arrived at 1:00 on Thursday hoping that our room might be available and were very pleased to be checked in right away. We stayed in a one bedroom suite. The view was lousy but we didn't mind because we felt we were getting a pretty good deal for a Vancouver area hotel. It should be mentioned that the soundproofing in the rooms is great given the proximity to the airport. You can watch planes coming and going, yet barely hear them. Our only complaint about the room was that we tried to turn down the heat but the thermostat kept resetting. Upon check out I learned that had I called the desk they could have lowered it for us. 22 degrees celcius is too warm to sleep in! I used the fitness facility which is well equipped and clean, then joined my husband at the hot tub. He noted that there are some grout problems in the hot tub that will need to be repaired. A bit surprising given how new the hotel is. We enjoyed a full breakfast the next morning which was included in our $124.00 plus taxes room rate. Parking is included which is a big consideration when staying in many hotels. Every staff person we came in contact with was attentive and pleasant, and seemed eager to help out. The seasonal decorations were beautiful and made quite an impact in the main entrance. We would definitely return!
Loved the River Rock
Just arrrived back home after a 2 day stay - Oct. 26 & 27/2005. We were celebrating our anniversay and this is the perfect spot to do so. The hotel is gorgeous and our room was more than above average - stunning decorating, top quality furnishings, plush towels, at least 400 thread coount sheets, incredibly comfortable bed. The hotel itself is top notch with fabulous touches - rock tables on an outside patio with a fire in the middle of the table, custom carpets, custom lighting throughout etc. The staff was wonderful - very friendly and extremely attentive. As we were checking out, they were right there asking if our car had been valet parked so that they could go and get it for us. There were so many special touches it is hard to list them all. We highly recommend this hotel. Now....to the casino !! We have been to all the big ones and just came back from Vegas in August. This casino is very, very, very tight and we spent more than we should have with little return. I was playing the slots and they were not much fun - $20 was gone in 5 minutes! My husband hit the 3 Card poker table 3 times and left as the dealers were winning nearly every hand. This is the only drawback. If you are going to the hotel with the intention of gambling then you had better take twice the money you planned on or save it and go to Vegas. The Great Canadian Casino organization needs to recognize that people will stay longer and likely spend more if they can have some fun doing it. Going through $100 in less time than it takes to eat my lunch is not my idea of fun. We found ourselves staying away as time wore on and I personally went out of the hotel and went shopping. If I'd been having more fun in the casino I would have stayed there.
Bottom line - romantic, top quality, excellent staff, good restaurants, incredible rooms. Just stay out of the casino!!!
Can't wait to stay here again!
Stayed at this wonderful resort hotel October 22/05, a very busy Saturday night. We got a terrific grand opening rate of $119 CDN. Our room was located in the East Tower on the 7th floor. Unfortunately, the hotel was booked to capacity and we had to take a smoking room but it wasn't that bad. The one-bedroom suite was wonderful. The decor was very tasteful and contemporary, lovely furniture and pretty comfortable at that. Although billed as a suite, there was no door between the "bedroom" and living area. The king-size bed was very comfortable and almost required a stepstool to get in! My daughter reports the sofa bed was very comfortable as well. Large bathroom with shower, no tub. Ate at Runway 26 Buffet which was very good, good service as well. The pool area was awesome. A great waterslide and hot tub complemented the pool. The casino was great fun. Very large and lots of choices (they could use a few more poker slots though). Would definitely stay here again.
This hotel is fabulous. Recently stayed for 4 nights. Hotel only opened at the beginning of September & the owners have got it just right. You don't even have to leave the hotel as there is loads going on. They have a 24hr casino, theatre with known celebrities entertaining regulary, Lulu's Lounge with live band every night, swimming pool with jacuzzi & water slide, beauty treatments & much much more. The main rooms are all suites with seperate bedrooms & wait till you see the beds, you just won't want to leave them, they are like sleeping on a giant marshmallow - the best sleep I've had in years. The accommodation prices are very reasonable & there are loads of different eating places, which are all very inexpensive. When we arrived at first we were a bit put off when we realised the hotel was in the flight path to vancouver international airport, but once you were inside the complex you would have been none the wiser. The soundproofing was excellent & not only did you not hear the airplanes, but you never heard a sound from any of the other rooms. I can't wait for my next visit to Vancouver & would visit, just to stay in this hotel again.
We found this hotel to be the most comfortable place we stayed on our two week trip to British Columbia. We stayed one night and moved on to Vancouver, then came back for a night, got upgraded and wound up staying an extra night to rest. Wonderful bedding and amenities. The valet, front desk and concierge folks were all very friendly and helpful. The only problem being that we left 5 postcards with the concierge to mail and they were never forwarded. Would definitely stay here again. Also, liked casino.
Gaming at the river rock
The hotel is impressive, but gambling was not much fun at the River Rock, staff were unattentive, the croupier at roulette was more interested in chatting with the pit boss, then taking care of patrons.It took half an hour to get an attendant to a roulette "machine" as it would not accept ten dollar bills, a gentleman next to me said this was the norm here, the machines always break down and no staff to help.I wasnt approached once for a overpriced drink or beverage.I wont spend another penny here, give me WA state or Nevada anytime
We stayed at the River Rock on the first weekend it was open and had no troubles at all. It is located in a very industrial area which made us cautious of the quality of the place but once we were greeted by the doorman/valet and entered the hotel, I knew it would be more than fine. Our luggage was taken immediately to the front desk where we checked in easily. I had requested a room with a balcony and were given exactly that. The only bad thing is the rooms with balconies on the fourth floor and they have zero view BUT it was a huge balcony with trees, flowers and it was nice to get fresh air. The room itself was wonderful - the furnishings reminded me of a "W" hotel - earth tones and simple but luxurious. We had a one bedroom suite that had a separate bedroom, living room, desk area and a large bathroom with upscale shampoos, etc.... The quality of towels and plush robes was very high. We ordered room service one morning - it was quick but we didn't receive all of our food. What we did get was good. We gambled at the casino both nights we were there - it was very busy. We ate at the food court, it was adequate. The pool was not open (we were told when making res.) Highly recommend this place as a quick adult getaway, but not for kids, even with the pool as there is not much else for them to do there.
Stayed at the River Rock Resort for 1 night (Sept. 3rd) in the 2 bedroom suite (marina view). We waited about 15 minutes in the check in line. They said the hotel was fully booked. There seemed to be a lot of people in the lobby/lounge area waiting for their rooms to be ready. So, I was really hoping our room would be ready. And sure enough it was! The room was great. There was a separate living room area with huge TV. Two Separate bedrooms -- 1 king bed and 1 queen bed, both rooms with TVs and closets. The bathroom was spacious and lots of counterspace. The view wasn't all that pleasant even though it was a marina view. We kind of saw swampy marshlands from our bedroom. The river isn't all that pretty.
The beds were nice and comfortable. There was a refrigerator, but it wasn't working and it was full of mini-bar offerings anyway. The hotel itself just opened so the staff seemed to be working out the kinks and sometimes seemed overwhelmed. I figure give this place another month or two and they should have everything in better order.
Valet is free if you are a hotel guest. The casino is non-smoking. That was totally a welcome change. There is a food court in the casino area that serves chinese, burgers, and italian. The buffet was decent -- at $24.95 for dinner that include prime rib and seafood. The desserts could use some improvement. We went early and there was no line or waiting.
I would stay here again in the future. Nice hotel and rooms and casino was nice and nonsmoking! The pool wasn't open so we couldn't check it out. We paid $149 (CAD) for the 2 bedroom suite. With taxes, it ended up being $175. Well worth it!
Great Work in Progress
We stayed at the River Rock Casino Resort twice during the Labour Day weekend. Once on Friday night at the start of our holiday and again on Sunday night on the way home. We were able to experience two different levels of rooms and the same delightful service on both stays. This new hotel is one that definitely deserves a recommendation.
Check in was very easy on the first day. Our reservations were on file and I had confirmed early that day that everything was in order. I do that because I am a bit of an organizing freak and worrier. Also because I had already changed our reservation once before and it was a long weekend. But all was okay and we were up to our room on the eighth floor.
We had a city view standard room. It was very large with an extremely large bed set off in a bedroom and a sitting area. Each room had a 30 inch tv as well as the suite had a coffee maker. The bathroom had a huge tub that was great for soaking in and a mediocre shower. There was a very good assortment of lotions, soaps and a vanity kit. Our view was a rather large vista of the city of Richmond BC, on a clear day it would be quite something else.
The hotel portion of the casino resort was only open for two weeks. Unfortunately the pool and fitness area of the River Rock was not ready to be opened yet. They told us at the front desk that it only needed approval from the safety inspector and that was to happen on Saturday. We looked forward to trying it out on our Sunday stay when we could try out the facilities.
When we came back two days later we checked in at 3pm. I asked for a marina view room since we had already tried out the city view side when we left two days ago. Our room wasn't ready, so we went and lost some money in the casino. We went back after an hour and our room still wasn't ready. This time we inquired and the front desk also said that the pool still wasn't open. So we checked and our room was just about ready but I noticed that it was a city view room. I reminded them about our request for a marina view and they said they would be happy to help. The front desk picked out another room but this won too was a city view. I mentioned that considering we had to wait for our room, they couldn't meet our request, and the pool still wasn't ready maybe we could get an upgrade. With amazing good service, they put us in one of the executive suites.
The main benefits that you can get in the Executive Suite is that the suite has a great view since it is on the tenth floor and the floor is accessed only by using your key card. The room comes with a fax machine and has a door between the bedroom and the main suite. But it is overall smaller than the regular rooms. So if they offer the room as an upgrade, cool, but if not, don't go out of your way.
So to conclude, the River Rock Casino and Resort has great rooms and service. It is still a work in progress but so far they are doing a very good job.