RiverPlace Hotel, a Kimpton Hotel
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TravelPod Member ReviewsRiverPlace Hotel, a Kimpton Hotel Portland
great location....super service, free bike rentals...nice room...what is more to ask?
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews RiverPlace Hotel, a Kimpton Hotel Portland
Just got back from a weekend trip to Portland - a spa weekend that also included a concert at a nearby park. The Riverplace was a great location for us, as the spa was one block down on the river walkway...as well as two nice restuarants that we dined at during our stay. I highly recommend the Portland Day Spa next door - for a small spa, they do a wonderful job. If you get any foot treatments, it includes wine, your own flatscreen tv and choice of shows from their dvd collection. Talk about pampering...there was no rushing us out.
The hotel did meet expectations of a basic hotel. Nothing out of the ordinary, although they do provide an empty refrig. which is nice. I did have a problem with my mattress...it was completely worn and sloped to one side. I alerted the front desk, and housekeeping came up immediately. They offered to flip it, which only made the slope go to the other direction. As a solution, they gave me a new mattress, which was very accomodating.
The only downside...which could happen anywhere I susppose....when they flipped the mattress, there was an ear-wig bug between the mattress and boxspring. I saw the housekeeping manager casually flick it to the floor, hoping I didn't notice. I did. When I got home, and was unpacking my bag from the trip, I found another ear-wig crawling around in my clothes. Needless to say, perhaps this hotel has a bug problem? I stay in alot of hotels, traveling for work and pleasure, and this was the first time I experienced bugs in the room or in my bag!
Loved this hotel
My husband and I spent five wonderful days at the Riverplace. The room was beautiful with a great view of the park and river. We had a jr. suite on the fourth floor. The bed was fabulous - as good as the heavenly bed at the Westin Hotels. My husband's favorite part was the pillow menu - they offer almost any style of pillow you can imagine. I loved the large L-shaped sofa where both my husband and I could stretch out to read or watch tv.
The service we received at the hotel was excellent. Another reviewer commented on the waiting time for the valet service. Whenever I called for my car, it was in front of the hotel before I could take the elevator down to the lobby and when I returned to the hotel, the valets were there to take the car before I could turn off the key. On top of the prompt service we were also always greeted with a smile.
The desk clerks were very friendly and helpful especially our favorite, Erin. She helped us make arrangements at a local resturant for a business dinner my husband was hosting. She made recommendations on local shopping and sight seeing areas. She even called a special store for me to inquire about an item I wanted and get detailed directions to the store. We couldn't have received better service anywhere.
We ate several meals in the restaurant. Another reviewer commented that the service was slow. I would have to say the meal was slow paced. We never lacked for service. Someone was always available to replenish drinks and bread but the main course does take a little time. My husband and I like to linger over our meals. We enjoy each others company and don't mind time to talk. If you are in a hurry this wouldn't be the restaurant to choose but you would miss some terrific food.
If we ever have an occasion to return to Portland we would definitely choose to stay at the Riverplace again.
Wonderful Weekend Getaway
Wow! I wasn't sure what to expect after some of the reviews, but we tried it out. We travel with our 2 dogs, so we are always limited of 4-5 star hotels that will allow them. We usually end up at a Hilton, but when I phoned the Hilton, I got a terrible attitude and decided to phone Riverplace. The lady on the phone was excellent. She handled all of my questions and requests without a problem.
We arrived late on Friday night. Our room was already set up and they immediately got our bags up there. They even provided a bed for the dogs (who sleep on our bed, but it was a nice gesture). I had asked for roses to be in the room and there was a beautiful arrangement waiting for us. We had booked the "romance" package and were set up in their spa room. (It's a room with a big jacuzzi tub and a sauna that you get all to yourself for an hour). We also had chocolate covered strawberries and champagne waiting for us.
We got breakfast in the morning, and that is the only thing that I can complain about. The breakfast was not hot, so we called and they immediately replaced it with fresh, hot food!
Our room overlooked the river with a small balcony and it was beautiful. The rooms were VERY quiet for a hotel and the beds were HEAVENLY. They were so cushy and they provided about 7 different types of feather pillows. We didn't want to leave just because of that!
We were able to walk into the financial area of town, close to the park and several restaurants and just about 2 miles away from the major shopping downtown. The staff was always very friendly and pleasant and always willing to give directions or ask if we needed anything else.
I would recommend this hotel to anyone looking for a nice getaway. The only thing they could do better is to have an actual spa or at least a masseuse, but it is a very small property and very quaint.
We had a wonderful weekend there!
All looks and no service
This hotel is really pretty, but the service is terrible! They need to retrain or rehire all their employees if they hope to stay in business.
From the sullen front desk clerk who told my visitor that I had vacated the hotel to the invisible valets and the completely indifferent servers in the restaurant, this place underwhelmed me on all aspects.
I had reserved a riverfront view. When I arrived in the room it was obviously not riverfront. In fact, it faced the busy highway behind the hote. I could hear the rumble of the cars thru my closed windows.
I went back to the desk and told them I'd reserved a river view and the clerk told me they were out of them. When I noted that I was being charged for a riverview, and she told me well, I can't give you one because there aren't any. No apology, no offer to adjust my room rate.
3 Degrees restaraunt was nearly empty at dinner -- always a bad sign. The service was very slow, the food arrived lukewarm, and I had to walk to the door to get my bill.
Everytime I arrived, I had to wait for the valets. Sometimes 2 or 3 minutes even though I could see them doing nothing inside the door.
I had guests arrive on the second of my 3 days and the desk told them I was no longer at the hotel. Didn't even bother to call the room. Lucky thing the guests had my cell phone.
The location is away from the downtown on the river. Definitely not walking distance into town and not close to anything of interest other than watching the river.
Nice looking room and comfortable bed. Lighting was poor for reading, and the bathroom was just average.
LUXURIOUS! yep WORTH IT!
One word: FANCY ------ OOO LA LA!
My stay at this hotel was AWESOME. For those of you that haven't yet stayed at this hotel and want to know the calibur of it, it is NOT your average Marriott. Nor is it along the dumps of a typical Best Western or Holiday Inn. The RiverPlace Hotel is plush--it's a 5-Star LUXURY class hotel. And worth every penny, I tell ya! (A little tidbit of hollywood gossip for you here: This is where many Hollywood stars and celebrities stay at, when they come to Portland, but don't get me wrong here--YOU can stay here, TOO! it's not that difficult).. This Hotel is located right on the Portland Waterfront, has BEAUTIFUL views of the Willamette River, and city of Portland. As you are driving into the city from many of the freeways, you can see this hotel from many of the streets and if you're driving during daylight hours, when you first see this hotel from the distance it's like, "Ooooooooo! I wanna stay at THAT hotel!"---yes, it's that nice looking from the outside, and inside as well.. This hotel has many nice walking/jogging paths outside, for you jogger types. This Hotel is also right near the heart of downtown Portland--such a great location to/from everything. This hotel is close to many shops, theatres, public transportation, nightlife, and many FANCY restaurants (along with casual-dining restaurants), that are only footsteps away..
Hotel has valet parking. Front desk staff is very professional. Hotel has many different types of rooms, and rooms big enough for families. Our room was so soundproof, you could not hear a thing or any other hotel guests. (but the hotel location and itself, is pretty quiet anyway).. Okay now on MY particular room. Oh, my room! Sooooo nice. Had a HUGE living room area, with nice fireplace. You could hold a party in this room! Nice size seperate bedroom with door, and Cable Television. The bed in our bedroom was SO cozy and COMFORTABLE, it was hard to get out of the next morning. Near the living room area, there was a nice size countertop with sink area for making drinks or cocktails if you want, and a refrigerator, along with a nice looking big huge mirror by it.. And now on the bathroom. Oh, the wonderful bathroom! There were WONDERFUL amenities in the bathroom, along with complimentary AVEDA bath products. The bathtub was also modern and wonderful to soak in. We ate dinner in the Hotels on-site restaurant, (yep, it was fancy--but don't get me wrong here, it wasn't so fancy to the point where you feel "stuffy", it can also have somewhat of a "casual/fancy-flair" type of feeling as well, know what I mean?) Anyway, our dinner was wonderful, gourmet. We had a Complimentary Sunday Oregonian Newspaper, (the huge one), delivered to our door the next morning.
Let me tell you, after staying at this hotel, I will NEVER stay in a cheap or moderate hotel in Portland, ever again. The RiverPlace Hotel is worth every penny, and THE place to be--no matter what age you are.
Lovely room, but service lacking
We asked for a quiet courtyard view room and also asked if we could check in early and have a referigerator in our room. We were accomodated in all these requests. The room was beautifully decorated and the bed was divine with two down comforters, down pillowtop mattress, plus down pillows. The room was very quiet, though the view was not of what I would call a "courtyard". It was of a roof.
We arrived on our bicycles sweaty and not well-dressed, and felt that we received a bit snooty treatment from the front desk as a result. This put a bad taste on our stay. The "private spa" is a sauna and a jetted bathtub. We found this disappointing.
The first morning we slept in and when we woke up our requested newspaper, The New York Times, was not in front of our door. The front desk clerk informed me that someone probably stole it and they could give us a USA Today. I said, "No New York Times?" She said, "We only order extras of USA Today." I said, "How about the Oregonian?" She said, "Only USA Today." Since there was an Oregonian machine approximately 10 steps from the lobby I would have expected that at the prices they charge, they could have stepped outside, put 35 cents in the slot, and brought us an Oregonian. To their credit, they did actually manage to somehow find a NY Times and bring it to us, but the woman at the front desk did not provide the service I would expect at a hotel of this caliber.
On that same note, when I asked for aspirin, they offered to sell me some Advil for $1.00. When I called the concierge, I got an answering machine. We were surprised at these things at an establishment that was touting their wonderful service.
One morning we went down for breakfast around 11:00 when apparently they were no longer serving breakfast and as we stood looking confused, a hostess stood 20 yards away and stared at us but did not ask us if she could help us.
Ultimately, I think what colored our stay negatively was the snootiness and lack of service of some of the front desk staff. The people who cleaned our room, the valets who handled our bikes and the room service staff were all lovely.
I might stay again because of the marvelously comfort rooms and the excellent location. However, I hope these service problems are something that will work themselves out over time since I believe the hotel is recently under new management.
Luxury and Comfort with a View
The Riverplace Hotel is all we could hope for in a hotel. The setting is gorgeous, the rooms are beautiful and the service is excellent here.
Many say the 5th Ave. Suites is now THE place to stay in Portland, but give me the water views anytime!
This is definitely our first choice of lodging while in the Portland area. The access to the athletic club is a big plus and the private spa is also really nice.
Good job, Larkspur! Your renovations are amazing. First-class luxury and very contemporary feel!
Great service & location
The Riverplace is a great place to stay! The service is wonderful and it's fun to watch the river. The room service menu is limited, but there are many quality restaurants nearby.
A Wonderful Hotel!
I stayed at this hotel with my husband and two children over a weekend--it was fantastic. The views are beautiful. The hotel is convenient to everything downtown and has extremely easy access to/from I-5. The staff is very attentive and eager to please. Despite the fact that the renovations were in full swing, the room was quiet and comfortable, and the construction crew was completely unobtrusive. I especially liked the Aveda bath products provided. If the hotel had had a pool on site, my 9-year-old would have declared Riverplace "perfect". As it was, we are all eager to stay there again on our next visit to Portland.
Loved the Riverplace Hotel
We stayed at the Riverplace in August 2003 for 5 nights. We had 2 children & my husband and I. Our suite was lovely, the staff could not have been more helpful, my children received a very large "welcome cookie" with their names iced on the top! The location was wonderful with many fine and fun outside restaurants close by. This hotel is right on the edge of downtown by the Willamette River and is in an urban park where people kayak, boat, skate, and bike! Lovely hotel in a lovely location. I would stay here again.
TripAdvisor Reviews RiverPlace Hotel, a Kimpton Hotel Portland
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