Problem with over booking

I booked and paid months ahead via Hotels for five nights in April. When I got there late in the day after a long flight they told me that they had over booked and asked if i would stay at another hotel for the first night. At the first hotel they sent me to I was told they had no room available. The second was very nice and River Inn gave us free breakfast and paid the additional cab fares , however despite all agreeing that River Inn would be paying for this one night in the hotel my credit card was later debited for $100 plus which I'm tryinmg to reclaim.

Other wise the hotel was fine and well located for our visit.

ps I found this web-site searxching for the River Inn email adddress to try and make my reclaim

Enjoyed the River Inn

My husband, myself & our 23-year old son enjoyed our stay at the River Inn. It's tucked in a Foggy Bottom neighborhood that we felt very comfortable in. The Metro was about 3 blks away and the Watergate Center was about 3 blks the other way. It had a Safeway store on the lower level for our shopping needs. The room had a queen bed and a sleeper sofa and a full kitchen (no oven) so we saved some by eating breakfast each day there. It was also very close to the Lincoln Memorial & the Mall. We would gladly go back to this Hotel.

Lovely, quite location

Situated in lovely tree lined street in Foggy bottom, v.quiet, handy to the grocery store and short walk to Georgetown for shops, cafes. We stayed in a studio apartment with kitchenette, it was a little tight with family of 4. The apartment was nicely furnished and renovated but still evidence of the old apartment building such as the air conditoning/heating didn't work at all, one night the room was very hot, the next freezing cold! The concierge were useless, couldn't help us with any takeout options that were in the River Inn book! Overall, we enjoyed our stay but probably wouldn't stay there again.

Bad Experience

Showed up, but no room at the Inn. They didn't honor my reservation, moved me to another 'sister' hotel not nearly as nice. They claimed they couldn't contact me beforehand because I made reservation through expedia, although all contact info is displayed on that site. Would not recommend dealing with this hotel.

It's Addictive

I live 30 miles outside the city. Since my significant other was coming to visit, I suggested we stay in the city, as that would add to my relaxation by cutting out the increasingly horrible traffic I face each day. I researched several places and chose the River Inn based on price, location (proximity to Georgetown), and the information/pictures on the website. I booked a Potomac View Suite, King Bed...and I was increasingly impressed from the moment I walked in the door to the moment I left. The staff was always available, ever polite, and quick to correct any mishaps. The only downside on arrival was bad reception on the TV in the sitting room. I mentioned it to the staff, who promptly gave us a new room. My only complaint overall is the $20 valet parking; but that service is prompt as well. So, as she returns again soon, we've decided to stay there again. It's just too good to pass up.

Affordable pricing, spacious accommodations, superb location, impeccable service (an improvement it seems, based on previous reviews)...and an extremely inviting website. Downright addictive it is!

River Inn is Worth a Visit

We had an unbelievable suite for an extremely fair price. We had fresh brewed coffee each morning because coffee beans are provided along with a grinder. The staff was very helpful with directions and answers to all our questions. It is located only 3 short blocks from the Foggy Bottom Metro stop.I check out other people's comments on Trip- advisor before making the reservation. I'm glad I did.

River Inn is the best

Just stayed at the River Inn again. Shady tree lined neighborhood within walking distance of both Georgetown shopping and the White House. All rooms and lobby completely renovated. Great small restaurant/bar in-house. Staff friendly... Highly recommended.

Alright with 2 problems

We visited the River Inn for the night of July 4th. The hotel itself is clean and well-kept. The rooms are pretty and spacious with a full complete kitchen. The staff seems overeorked and annoyed by clients but not really rude or mean. Overall its a pleasent experience. But there were two problems, the first was the lack of parking. There was absolutley no self-parking so anyone who has a car is required to use valet. But the catch is there is really not a valet either just the front desk clerk. He will park your car and bring it up when he gets a chance and all for the price of $20 a day!! Be prepared to pay a large sum for parking if you will be visiting the River inn. Secondly this hotel is quite difficult to find so be sure to get a map because roads are often closed especially on the July 4th.

It was Awful!

Well...when we got there...no one was at front desk to help us...phone was ringing off the hook...finally a young lady came back 22 minutes later to help us...we ask for a king..go to suite and it was a double...she stated they oversold the hotel on kings and i was "out of luck"...but I could "try back in the morning". I asked to speak to Front Office Manager.....I got him by phone...he was so unhelpful...I travel alot...but was unimpressed...the website does not describe this hotel the way it is..the staff was not friendly..i asked for directions twice...both times I was directed to a "cabby" as they referred to them..it was aweful! BEWARE!

Loved it!

We found The River Inn online, their home page was informative (specials, room layouts etc)and the staff we dealt with over the phone were great. We were there for almost a week early in September 2002. The hotel itself was very conveniently located (2 blocks from Foggy Bottom Metro, close to Kennedy Center, Watergate Center - which has a Safeway Supermarket and other stores - and we walked home one evening from Lincoln Memorial). We had a suite (sep bedroom, fully equipped kitchenette, pull out sleeper in the living area) which was imaculate, and had a (distant) view of the Potomac. Staff fell over themselves to be helpful. There appeared to be several guests who had been there before, always a good sign. We couldn't have asked for a better place to stay, and we felt it was very reasonably priced. We weren't paying 5 star prices so didn't expect 5 star accommodations, services or extras, but definitely got more than we anticipated for our bucks. We would recommend The River Inn in a heartbeat!