River Road Fireside Hotel
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Historical Traveler Reviews River Road Fireside Hotel Niagara Falls
Good price and a good night stay.
Most likely the best price in Niagra Falls. The rooms were average size, clean, and had veranda's to look at the views. The pool the kids loved and I enjoyed the sauna. The staff was very helpfull, could have more of them thought. The hotel is fine a little bit outdated but has everything we needed. The hotel is walking distance to the falls and sights. The only suggestion I would have would be to include breakfast with the stay. The price of the room is still a bit high and breakfast would have been a nice touch.
Great deal for a short vacation
I stayed here in mid july on a short stay to go to the casino in Niagara. I was abit hesitant after reading some of the reviews here, but I was very happy with my stay, and would definately stay there again.
The room was large, bed was comfortable, room was clean. I'm not really sure how or why the room was wired like this, but they had 2 lights above the fireplace, that were on the same switch as the bed stand light..and alarm clock. So either you had to move the alarm to the table by the window, or sleep with the lights on...
There was plenty of free parking in the afternoon, but the casino shuttle only runs until 12midnight, and if you drive to the casino then come back to the hotel later than that, you may have trouble finding a spot. I had to go to the front desk and ask where to park, and was told to just park in the check in/out spot for the night.
The tv only had like 4 local channels, but you dont go on vacation to watch tv. Also some of the rooms have a view of the gorge from the room, and while you can't see alot of it, it is right by the whirlpool, and you can see the rapids and stuff.
I stayed for the 2night package w/ free breakfast and $50 dinner certificate. The breakfast was in their resturaunt and to put it simple...it was terrible..most of the food on the buffet was cold or not cooked completely. I didnt even bother going the 2nd morning, even though it was included. Not much selection on the buffet and their 'coke' tasted like offbrand faygo. Luckily the dinner was alot better. It was at the hotel across the street, Days Inn, and the food was great. It really made up for the lacking breakfast. It was abit expensive, but I pretty much expected that with the certificate. Ended up adding about $30USD for 2 full meals, with the certificate.
There isnt a whole lot that I didnt like about this hotel, as another review said here though, their elevator was bad. It was very loud, and almost didnt open when it got up to the 3rd floor. Definately should be fixed, makes you want to leave before you even get to your room.
I would definately stay here again though, in the summer time atleast. For the price comparing this hotel to others that are closer to the falls, you could end up staying at this hotel for twice as long for the same price.
A cheap deal doesn't make it a good deal.
Upon our arrival at the Best Western Fireside, it seemed like a nice place. After a long drive, we were looking forward to relaxing in our hotel room for a few hours before seeing the sights. Unfortunately we didn't get around to relaxing very much.
The Hotel reception staff were courteous, though quite inattentive. We were given keys to the wrong room. A room already occupied by other guests, whom we walked in on, which was not only embarrassing, but frustrating as we had all of our baggage with us. We exchanged for the right keys and proceeded to our room, which was NOT what we had requested. We had requested and supposedly booked a gorge-view room. We got a room with a lovely view of someone's back yard complete with litter fluttering through the grass. We asked about our original reservation, requesting a view of the gorge, and they claimed to have no knowledge of it, though they offered to upgrade us for a nightly fee.
Having read previous guests reviews, I went over the room with a fine tooth comb, though one doesn't have to look very hard to spot large urine-like stains all over the bathroom walls and even in the outer sink/closet area. There were no bags in our trash cans, and the shower was COVERED in a layer of dust. We took our concerns to housekeeping immediately, and her response was a very unexpected "oh, that sucks, eh?". Needless to say, no attempt was made to correct the problem.
The air conditioner (an outdated wall mount heat/ac combination), was unable to maintain a steady temperature. We had to adjust it every time we re-entered the room. The beds had broken posts which I feared might fall off and hit us on the head while we were sleeping, and even after a supposed "cleaning", there were cigarette ashes left on tables.
We had to go to the front desk to get towels every single time we wanted to use the pool (which anyone who has traveled with children knows, is several times). Every time we approached the front desk to get them, it seemed like they were playing a guessing game as to why we were there. "checking in?", "need change for the vending machine?". It was extremely frustrating; asking "how can I assist you?" isn't that difficult.
Also, the pool itself. Standing only waist deep in water, our eyes burned due to the high level of chlorine. I still don't understand why they were using so much, as it was doing nothing to keep the water and tile clean. The whirlpool was even worse. Dirty, cloudy, heavily chlorinated, and the water was colder than that of the pool.
We chose this hotel for the price and location, since it was close to the main attractions, but not in the middle of all the action. I'd rather deal with the hassles of the crowds and spend more money to not have the hassles that we had at this hotel. A cheap deal doesn't make it a good deal.
We stayed here July 5 - 7, 2004. The rooms were large and clean. The front desk help was exceptional. The price included 2 adult breakfast buffets and a $50 voucher at the restaurant next door, and a free shuttle to the Falls. We were travelling with teens, and one of them stumbled into a wall and it busted on the seam. The hotel waived the charge to fix it, which we thought was very gracious. The only complaint I have was the elevator scared us (it shakes, rattles and rolls upon reaching the 3rd floor.) I would stay here again.
Would stay there again in a heartbeat
We stayed at this hotel for three nights over the Victoria Day weekend. It was a pleasant surprise after reading the negative reviews.
The rooms were very clean. The staff was friendly and curteous, the bed was comfortable, there was enough parking and there were convenient shuttle buses to take us into town. We had a room with a nice view of the gorge that had become available when we arrived.
After the bustle of Clifton Hill, the roar of the falls, and the ringing of slot machines it was great to get back to our quiet room at the Fireside.
We can't comment on the pool or the fireplace, as we did not use them. The families using the pool seemed happy enough though.
After I made reservations for June 4-6, 2004, I read the negative reviews. I was a bit apprehensive about staying here, but changed my mind after we checked in. The rooms were very nice and clean. The staff was friendly and helpful. If you want to go to Niagara Falls, but want to stay away from the tourist area, this is the place to be. They had a free shuttle to and from the casino/falls area, so you didn't have to worry about paying to park. The only thing I was unhappy about was no continental breakfast, but there was a breakfast buffet in the motel.
I read the negative reviews listed here after we had made reservations. I prepared myself to suffer the weekend in Niagara Falls but thought it is just a weekend so how bad can it be! After being in the hotel just a few minutes I began to think I had imagined the reviews i read here. The staff went above and beyond courteous! The young lady at the front desk was a very big help and showed patience with each and every customer. She deserves alot of credit for maintaining her composure when there were many customers waiting to check in all at the same time and she never lost the smile on her face. The room was very clean and the fire place worked perfectly.
Our package stay for the weekend included meals. We had breakfast at that hotel (it was very good and very large portions) and the dinners was at the Frontier Grill House which was next door. The food there was exceptional and the service was far beyond what any traveler would expect.
I hope that the negative reviews listed haven't convinced anyone to cancel reservations at the Best Western Fireside or to look for another hotel. If you missed out on a stay there, you have missed a great opurtunity. If you live in that area, you really need to try to the Frontier Grill House. It is well worth the money!
Ah, no thanks......
You get what you pay for.....I think I'll pay a little more next time and go somewhere else!! My husband and I booked a package deal at this hotel (3/27 - 3/29/04) and yes, it was very inexpensive, but that's no excuse for some of the issues that could be easily addressed to make this particular hotel more inviting and pleasant. The front desk/reception staff were very friendly and accommadating, especially when we politely requested a room change right after check-in due to elevator noise. Upon check in, we did inquire regardig a complimentary upgrade as stated in our AAA Tourbook but was informed, politely "oh, we don't have that. I don 't know why that's in there". The hotel lobby is depressing - low ceilings, cramped - basically the basement of the building. Parking is adequate (and free)_ with extra lots up the hill in back of the hotel. Our room was spacious but the carpet was not vacuumed and every lampshade was asquew so it wasn't that inviting.
Each room at this establishment has a gas fireplace. Sounds nice??
Well, they should have spent the money updating the furnishings, refurbishing bathrooms, providing fridges, etc...because the fireplace units offer little in the way of ambiance; three small "flickers" of blue lights (wouldn't even classify them "flames"). One ice machine on the first floor; really would have appreciated a small fridge in the room. Small TV set. Depressing view of residential backyards....and not very nice ones at that (you can upgrade for extra $$ to a gorge view).
Coffee pot, iron and ironing board in the room, very limited amount of towels and special toiletries. The bathroom was grungy and unappealing.
The bed was OK....until later in the evening when I awoke feeling something dry and scratchy on my arm. I discovered a large dried white stain on the velour type blanket (I don't even WANT to know WHAT that was but I ripped it off the bed and left a note for housekeeping on it). Housekeeping - as I mentioned, the room was not vacuumed upon check-in and then, the following day, not cleaned until after 4:00 pm!!
When you've been out biking the Niagara Gorge Trail all day, you'd like to come back to a clean room! And, of course, there was one of those envelopes in the room to leave a tip for your housekeeper.....which I usually do....but his time....eh. Pool - my biggest disappointment.
D-I-R-T-Y!!! Visible dirt on the bottom and scum on the sides that you could write you name in with your finger nail (I was bored...and curious). The whirlpool was even more disgusting; scum, mold and loose tile. The amount of chlorine used in the area was disturbing; my eyes were red and ached for two days. There is a wall mural surrounding the pool , kind of a "Finding Nemo" theme; I think I liked it, it caught my attention and kids would love it. This hotel is about 3/4 mile from the main tourist area (Falls, Casino, Clifton Hill); there is a very reliable complimentary hotel shuttle service every hour on the half hour well into the night. Food - our package came with a small hot breakfast each morning in the hotel dining room. The food was OK, served by a very busy yet perky, friendly and competent waitress who was a doll (Josie??). We were also given $40. towards dinner at Frontiers, a steakhouse located adjacent to their affliated hotel Days Inn right next door. This, we later discovered, is an overpriced establishment so, basically you're getting a two for one (if that) dinner "deal". We don't mind paying high prices for excellent food but his was not good and the service was terrible. Aviod at all costs, even if part of a package ( I recommend East Side Marios, Casa d' Oro, Kirby's - all in town). The hotel is on the Niagara Gorge Trail so it worked for us as we were biking daily to Niagara-on-the-Lake and into the tourist area (used the shuttle for evening trips in). We've stayed in several hotels in the Niagara Falls area and this particular one just doesn't do it for me but the price was reasonable and it appeared to be very "family friendly". My husband said he'd return, especially for a cheap getaway; I'll stay at the Sheraton and meet him on the trail!!
very disappointed with hotel. We stayed at this one because of the fireplaces but the fire looked like it was dying out. Even though the hotel was almost empty we were given a room that looked out a fence about 1 foot away. Rooms were dusty. Had to use the pools across the street which they had informed us of but we wanted the fireplace. Pool was dirty so was the whirlpool and I had ants crawling on me. We had maintenace come in to see if they could get the fireplace going better.
When they saw our fireplace and view they phoned the front desk and got us a better room. When we let the hotel know how unhappy we were with this hotel they were very rude about it.;
Good then terrible adventure
My husband and I have stayed at this hotel no for 3 times always been very enjoyable and the best service and information. BUT THIS TIME a different thing. we arived there 04/13/03 and left04/15/03. Well try and keep this short My son got maried so a month before as there wedding gift made a reservation for 2 rooms when i phoned t make sure that everthing was ok always different and the staff was not very friendly at all. lots of unexpected surprises and costly. One staff member would sa one thing and then the other would saysometing completly different, NOTHING for he newly weds at lt VERT DISAPPOINTED this time.In the i room we had at the 1 room we had over the jacuzzi the dry wall was falling off never go back
TripAdvisor Reviews River Road Fireside Hotel Niagara Falls
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