The Ritz-Carlton Santiago
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Historical Traveler Reviews The Ritz-Carlton Santiago
Just what I needed!
There are many other fine hotels that can rival a Ritz-Carlton in terms of aesthetics and amenities, but the secret at a Ritz-Carlton is always outstanding service.
My husband and I recently finished a two-week South American holiday with two nights at the R-C in Santiago. Unfortunately, he had become ill in our previous stop and was more or less confined to the room for 36 hours. The staff were very solicitous and kind, helping me find a pharmacy open on Sunday (apparently a rare thing) and calling the room periodically to check on us.
The bed was unbelievably comfortable, and I---a bubble-bath junkie---was able to take my first bath (as opposed to shower) in many days. It was heavenly!
Best Experience I have ever had at a hotel
I am writing this letter to inform you of the wonderful event that happened to me at the Ritz Carlton in Santiago. I planned on proposing to my soon to be wife at a resturant, but at the last minute she became sick and could not go out to the resturant. When I told the consieurege he arranged for us to have a private dinner on roof next to the pool. He went above and beyond the call of duty. He had a table set up and had a candle lit path to the table. While we where at dinner, he had roses, champange and choclate put in the room. I proposed to her at dinner, and she said yes. The staff went above and beyond the call of duty to help me. Without them my whole trip would have been a blunder. I cannot thank them enough for everything that you have done for me. Before this stay, I did not know what the Ritz name stood for, but now I understand that it stands for unsurpassed service. The rooms where large and very elegant.
I agree with all of the postings so far about the Ritz-Carlton. This hotel is amazing, so comfortable and luxurious. We had only one night there, what a shame we couldn't stay longer!. Well recommended. In quieter part of the city, El Golf.
I spent five wonderful nights at the Ritz Carlton Santiago earlier this month. As other reviewers have noted, this hotel is fantastic. The rooms are decorated in the classic Ritz style and the beds are amazingly comfortable. The Club level is worth the extra cost, providing breakfast, afternoon tea and a cocktail hour every day. The breakfast buffet had a wonderful selection of fruit and pastries each morning. It was a great way to begin each day. The pool was one of the nicest hotel pools I have ever seen. It is contained in an glass atrium on the top floor of the hotel and has a large hot tub at one end. In the evenings they light candles around the pool and you can look out at the views of the Andes. It was amazing. The location is a little outside of the center of Santiago, but the neighborhood seemed very safe and the hotel is located just 100 feet from the El Golf subway station.
The nicest thing about the Ritz in Santiago, however, was the staff. Everyone was so friendly, greeting me with "Buenos dias" or "Buenas tardes" every time I left the hotel or returned. The concierge desk was very helpful in providing directions, arranging for tours and making restaurant suggestions. When I left the hotel to travel to Easter Island for a few days and then returned, I was warmly welcomed back by the staff. This is truly a great hotel and I would not stay anywhere else in Santiago.
They don't get better than this!
Just returned from a week at this marvelous hotel. What makes it a stand-out? Almost everything.
The rooms are standard Ritz-- that is traditional, floral, chintz, heavy on the drapes with wonderfully comfortable pillow top beds that make you feel like the Princess or Prince without the pea. The bathrooms too are luxe with both showers and seperate tubs. I highly recommend the Club floor rooms for the marvelous buffet breakfasts and incredibly well presented cocktail hours from 7-10 each night. I am sure the difference in price is more than made up for if you attend these events alone. There's also a seperate concierge desk for Club patrons, although I found nothing to complain about the regular concierge desk.
The hotel pool is a wonderful place. Very soothing and relaxing and all weather ready with it's domed ceiling and rooftop location. The pool is kept at the perfect temperature for swimming and the adjacent jacuzzi is just as pleasant. The whole pool and jacuzzi are candelit at sunset and the effect is quite wonderful There's a gym up a flight of stairs and a Spa which offers quite reasonable treatments. Caveat: I was with a party who did not feel their massage treatments were up to snuff. I myself cannot comment.
The food is first rate and since we were rather diappointed in Santiago's food in general, this was a welcome surprise. The location in El Golf is a good one--easy to walk around, leafy and with some reasonable neighborhood shopping.
This hotel is good even when bad happens. For some reason, a room service request I made went unheeded. When I called to inquire, it was not only handled with tremendous speed but with grace and humility and a free bottle of very good wine.
I wouldn't hesitate to stay here again. In fact, I wouldn't stay anywhere else.
Few better ... worldwide!
I, like many, travel extensively. I, like most, have checked in to places that online looked great but turned out to be under-whelming. This hotel will not disappoint. The deco is classic and luxurious. Service cannot be faulted. Food and wines are top quality. Rooms are a haven, the 15th floor indoor pool, jacuzzi, steam room, sauna etc etc are 1st class and in most hotels would cost you extra. Book into the club floor as the tranquility of the club room for breakfast, tea and evening snacks is worth every penny. Checking in & out is a breeze in club too. The view towards the centre of town is a must, in my opinion especially at night. There is nothing, no matter how hard I think about it that is not 110% about this establishment. I generally avoid chain hotels and prefer boutique establishments...this chain is a boutique offering. The key to this hotels success must be great management or HR personal because the staff, a reflection of management, are superb.
what a wonderfull hotel! We arrived after 15 hours travelling from europe and found one in the most beautiful hotels I have never seen before.
We had two connecting rooms, giving us the feeling of a suite, and very convinient with children
anywhere the staff was very nice, helpful, smiling and making you very happy
the pool is on the top floor, with a big jacuzzi, overlooking the mountains
Don't miss the Club Level, it's a dream, with breakfast buffet, tea time with pastries, and unforgetable evening cocktail, always with a very professionnal staff
great location too, 10 meters from the subway station (metro), and many restaurants in a upscale district in Santiago
we want to be back asap!!!
The Best Hotel in South America
I travel throughout South America on business and Ritz Carlton in Santiago is overall the best hotel I have stayed at in the region. The accomodations, service, location, staff, food... everything is flawless. The rooms are quiet and the beds superb. I would recommend paying a bit more and staying on the club floor. This includes excellent buffet breakfast in the club lounge, tea in the afternoon with some of the best pasteries I have ever had, and a wonderful cocktail hour accompanied by excellent hors d oeuvre. I have found the rates to be on par and at times even better than the other upscale hotels in Santiago. The location is also great for the business traveller, in the heart of "Sanhattan" as they call this part of Santiago.
A world class hotel
This was our first time to Santiago, and our first time to stay in a Ritz Carlton. In doing research and reading other reviews, we felt like we came up short. There wasn't a lot of information available to us. It seems like not many US visitors have discovered Santiago. We loved the city, and after staying four nights at the Ritz Carlton, we declare ourselves officially spoiled!! While the outside of this hotel is pretty plain when pitted against comparable hotels, the inside is decorated in the normal Ritz Carlton fashion with plush carpeting, furniture and dark woods.
Ritz Carlton Santiago is located in the neighborhood (barrio) of Las Condes, which consists mostly of businesses, upscale apartments and restaurants. It is within walking distance to every type of food imaginable including traditional Chilean, German, Chinese, Italian, and of course the ubiquitous chain restaurants from the US. (We steered clear of these!) I felt very safe in this area even walking by myself.
The guestroom was beautiful and spotlessly clean. The bed with comforter and down duvet cover were very comfortable. The view from the room overlooked high rises and the Andes. Since we traveled to Chile in winter, we were only able to see these beautilful mountains just two of the four days of our stay.
We were able to separate our stay into two room packages: a romantic package and a weekend package. The rates were much cheaper than a normal Ritz-Carlton in the US. We did visit Chile in winter, which is not peak season, but many people travel here mostly to ski. Breakfast was included in both packages. Not only do you chose from the normal continental breakfast of meats, cheeses, croissants, cereal, and milk (The milk is one tiny complaint I have since it was warm. I didn't care for this, but I know that's is something more common outside of the US), but you could pick from the menu as well including eggs, bacon, pancakes, etc.
The romantic package included the use of the bath butler service. The bath butler consists of your choice of one of the four types of baths. Three are catered more to women and one to men (they even include brandy and a Cuban cigar!). I chose the Diva bath which included bath salts, bath pillow, candles and rose petals in the water. It was heavenly!
The weekend package included two one-hour massages. My husband and I were both pleased with the results.
The pool and whirlpool area were beautifully decorated and lighted. The gym is nice and well-equipped. I would encourage a visit to the patio at sunset and to take in a view of the mountains. They are breathtaking.
One evening my husband and I tried Wine 365. It's a bar and restaurant. For about $12 US each you could sample four Chilean wines and appetizers. My husband had no problem drinking all of the wines, but I thought the servings were much larger amounts than at a normal wine tasting. The large wine glasses were over 1/3 full. There were two whites and two reds. The appetizers consisted of mostly seafood: marinated shrimp, cerrano ham on toast, smoked salmon on toast, steak tartar, eel ceviche and cooked salmon with a scallop. A band also played in the background. It was nice.
The staff was superb! We had many problems with our flight due to Hurricane Francis and the staff consistently did whatever they could to make our stay more enjoyable. They were very flexible and accomodating.
I thoroughly enjoyed our stay at the Ritz Carlton Santiago and would definitely recommend it to anyone looking for a place to stay and relax.
Just what you would expect from a Ritz Hotel. Lovely rooms, spacious marble bathrooms, wonderful service. Many good restaurants within easy walking distance, and close to the Metro.
TripAdvisor Reviews The Ritz-Carlton Santiago
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