How has this hotel rated in the past?
- Shuttle bus service
- Shuttle bus service
- Room service
- Room service
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Historical Traveler Reviews Taj Boston
OK, but not what I'd expect for the price.
I was in Boston on business, and stayed three nights at the Ritz, arriving on the Saturday to give myself Sunday to enjoy the city as tourist, and adjust to the timezone.
Saturday night was very noisy: I could hear a party from my room. OK, it finished at midnight, but that's not so much fun at 5 hours jetlag. But the other nights were fine.
The room was fine, and nicely furnished. The bed was rather softer than I like, but bearable. The bathroom was small: the bath was very short, and the shower (over the bath) was no more than OK. But nothing to complain about. However, there was no facility to make tea or coffee in the room. That's something I expect in any hotel, even a B&B at one tenth of the price! Also I was disappointed in a big and expensive hotel not having a swimming pool.
Breakfast: avoid. Not too bad, but uninspired and horrendously overpriced (they caught me out by charging $3 for coffee, and $6 for a tiny orange juice, *on top of* the already-rather-high prices advertised). Plenty of alternatives around.
Staff were always polite, friendly and helpful. Too much so - not relaxing. They offered a complimentary shoe-shine service, which I used only to find my black shoes for the business meeting returned with a loose thread.
Heavenly beds and great service!
I traveled to Boston from Florida with my son on his class trip. They had us all staying at the Midtown Hotel which was terrible. I was prepared to stay at a budget hotel but the Midtown was not even close to being o.k. I called the Ritz Carlton and they quickly booked us a room and had a taxi on its way to come save us! When we arrived I was acknowledged by name as was the case throughout our stay. The room was clean and well appointed and the beds were wonderful. Normally I love coming home to my own bed and pillow but not this time. We had club level access which was nice for snacking and coffee. Once while having a continental breakfast in the club lounge the concierge asked if we would like him to pack some bottled water and snacks for our day of sight seeing. Another great example of their service would be when I wanted to see if the gift shop was open after hours. I told my son that it was closed and we could go the next day. One of the employees overheard that and quickly offered to have the shop opened just for us. Wow! I could not believe it. The hotel is very historic and I felt like I was part of an era gone by. Staying here made the trip to Boston very memorable.
A litltle dated
Stayed at the Ritz in late March. A bit disappointing.
We arrived at 6:30 pm -- our room was not ready. Not good. We waited 1 hour in the bar, which was great. Drinks and bar menu food were both excellent.
Room was not overly large but had excellent view of the Public Garden. Decor is formal Ritz-Carlton style. Bathroom was very tiny -- had to put toiletries and shaving kit on the floor because of lack of counter space. The age of the hotel clearly shows up in this miniscule bathroom.
Room service -- food was fine, service was surprisingly slapdash. As the waiter left the room after delivering our dinner, I was surprised that he had deposited all our silver and napkins in a pile on the table. Place settings were not set up -- just left there randomly. I have never seen that at a Ritz Carlton.
Breakfast in the Cafe was excellent. Great setting and garden-like decor.
Dress code bugged me. The in-room guide to the hotel had something I had never seen -- a separate tab with the dress code for each space in the hotel, eg. no workout outfits or sneakers in the cafe. This formality was shocking to me. Very stuffy atmosphere created as a result.
Workout room was an afterthought. Unattractive and little used.
Location is superb. Very best for shopping in Back Bay.
So, a mixed experience. Superb location, attractive bar and cafe offset by disappointing service, stuffy atmosphere and aged bathrooms. All in all, I will look elsewhere for my next visit to Boston.
What's not to LOVE about the Ritz-Carlton
I stayed at the Ritz-Carlton Boston with my fiancée in January of 2004 and they surpassed my expectations of the Ritz. I stumbled on a winter package that was an absolute steal for the room! It was a standard room, but it was still so beautifully decorated. The service was excellent, from the moment we checked in, until the time we checked out. There is a gentleman who works in the cafe for breakfast and also in the formal dining room for dinner and he was the epitome of hospitality. We told him that we wanted afternoon tea but they did not have it that day because of the season and the day of the week, so he went through the trouble of finding afternoon tea at another place in Boston. He also made dinner reservations for us while we were at breakfast. The dinner was unforgettable. Our table overlooked the Public Garden and the food was worthy of 5-stars.
My fiancée's favorite part of the hotel is the bar that has a warm, man's den feel. It too overlooks the Public Garden and has a hypnotic fireplace. My favorite drink is the raspberry truffle. :)
As a woman who obsesses over brand names, there is nothing more exciting than a Chanel boutique that is only an elevator ride down to the lobby, not to mention, the rest of the real estate on Newbury Street.
We came back to Boston this past December of 2004 and stayed at a bed and breakfast instead. I wish we had stayed at the Ritz again. But we had breakfast at the cafe and actually had that same gentleman as a waiter! And he actually recognized us. :)
I feel so spoiled after staying at this hotel. Nothing else has compared to the Ritz.
Great Hotel, Great Location, Service lacking at times
We had a great stay at the hotel in January but service was lacking at times. To begin with our reservation was made in October 2004, yet when we arrived at 4:30 in the afternoon in January 05 we were told our suite was still in "dirty status" due to so many guests checking out late. If we leave a cell phone number they'd call us and let us know as soon as it was ready, I don't think so... We had arrived from LA, there was at least 4 foot of snow on the ground where were we to go? We kindly explained that they should not give late check out if they know full well they have guests arriving that afternoon. We were then offered a room to wait in whilst our suite was prepared, fortunately the wait was not too long. Our suite was spacious with a working fireplace in the sitting room, it was great to call down to the fire butler and have him make a fire for us. The bedroom was roomy, although the bathroom was a little small. By the time we got to our suite and unpacked it was almost 6:30 we had dinner reservations at Locke Obers and finding our suits were creased, house keeping were quick to press them for us. They really went out the extra mile and we were grateful to them. Room service however did not manage to get the most basic order correct. We asked for a pot of tea for two people, tea for two, yet we got a huge pot of tea for one. So we called room service and they brought us another teacup and saucer, yet no extra tea bag! We could not be bothered to call back again, OK so mistakes happen. So when we ordered a pot of hot chocolate for two people emphasising TWO PEOPLE, the operator repeating TWO PEOPLE and we receive a huge pot of hot chocolate for ONE we were a tad annoyed. This grew to mild anger when the operator said "no you ordered for one person!" Simple mistakes and lack of service dull what could have been a perfect stay. Brunch was excellent the service could not be better. The Reception staff were always polite and welcoming and little touches like the urn of Hot Chocolate to warm you up after coming in from the cold are welcomed, it was bloody freezing out there!!! We would stay there again, but they need to fix the little things to make this a perfect hotel.
Stayed at the Ritz this past weekend - beautiful room - wonderful service and attentive staff!!! Can't wait to go back again!
Good Hotel, Great brunch!
We stayed here last year and it was about what you would expect for a Ritz. Beautiful lobby, easy access to many attractions downtown. It has a great gym attached to it and a weekend brunch that is not to be missed!
excellent location, great experience even w/ the kids
Not the best for a Ritz!
Well i have stayed there many times, it was a few years ago, but i thought it was crumpy for a Ritz, the rooms were out dated, and everytime i have stayed there, there has been a problem with the bolt locks on the doors. Once it just snaped. but over all it had good service, the staff were very nice and got another room (if need ) straight away. The rooms were clean.
Service is tops at the Ritz
The Ritz in Boston benefits from a prime location. Step out the front door and cross the street and you will find yourself inthe Public Garden. My children loved being able to visit the swanboats and imagine Louis form "Trumpet of the Swan" playing for the people riding in the boats and then checking into his suite at the Ritz.The hotel was lovely as is to be expected. Our room was nicley sized for an East Coast hotel. The linens were comfortable and while we didn't have a view I was glad for the peace and quite from the street noise. The bathrooms were dated and could stand to be remodelled.We ordered room service for breakfast and the children especially enjoyed the Ritz's signiture potatoes. The juice was freshly squeezed and the coffee was robust.Service, as always, was impecable. It is this chain's greatest assett. Any request that we made was instantly attended to by several willing staff members.I recommend the Ritz for it's location, service, and reliability. But it also isn't the best hotel at which we have ever stayed. On our next visit to Boston we would consider the Ritz again but we also might consider one of the smaller boutique hotels.
TripAdvisor Reviews Taj Boston
Travel Blogs from Boston
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