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Historical Traveler Reviews Riad Farnatchi Marrakech
We read about the Riad in the Sunday Telegraph supplement and having researched Marrakech for accomodation it certainly appeared to be the best option. Lynn the hotel manager is excellent and is extremely helpful. The staff that work there are also excellent and not intrusive. I would highly recommend the Green room as we had a balcony which overlooked the pool and had sun loungers as the room opposite didn't seem to have room for loungers..The breakfast is excellent and we had lunch there which was also very tasty. Highly recommend the hamam and massage. Also the restaurant Le Fondouk is approx 50 yards away and a very atmospheric restaurant particularly if you are on the terrace. In summary, excellent hotel, staff, food and good value for money.
Gracious Service in a Fantastic Setting
We stayed at the Farnatchi over xmas and new years, three women and a 14 year old boy! All our individual needs were graciously catered for. Staff were amazing generous and welcoming. It felt like a home away from home. Food was gorgeous, we loved being served an elaborate breakfast as late as we liked (we used it as lunch after a morning's wander in the souk, just a stones throw away.) on the sunny roof terrace. Highly recommended!!
There is something very rare and special going on here.
This was the finest hotel experience I have ever had. Our room was ridiculously spacious and absurdly comfortable, with a private terrace, deep tub, separate shower, king bed, amazing linens (the towels are so soft and aborbent that one is practically dehydrated after drying off from the shower)--with every modern convenience. I could not imagine that service could be so gracious, professional, warm and attentive, without excessive intrusion or obsequiousness, and completely lacking pretention. There is something very rare and special going on here, something that I have never experienced at any other "boutique" hotel. If I owned a hotel, I would want Lynn running it. If I needed a staff, it would be this staff. Every desire is met, often without having to ask. When you enter the (centrally-located) Riad, you are greeted with "what would you like to drink?" (drinks then arrive where you want them, accompanied by complimentary Moroccan pastries or hors d'oeuvres, depending on the time of day). The riad itself is beautifully and elegantly furnished, with a swimming pool, enormous roof deck and a hamman (which is available privately and free at certain times of day); you can dine poolside (the food was some of the best we had, and we tried many of the "top" places), on your terrace, or in the elegant private dining room (the included breakfast was first rate). I think I have been spoiled for life, as no other lodging experiecene will probably ever compare to this one (we stayed at another top-ranked riad as there was not availability at the Farnatchi for our entire stay, where the management mistook the guests for walking wallets, and our comfort and happiness were not even considered). I could go on and on as I have failed to include all that was spectacular here, but I presume by now you get the gist. Don't miss the opportunity.
An oasis in Marrakech. World Class Service. A Bargain!
When I saw a review of this hotel on this site comparing it to a Holiday Inn, I was astonished. Then I realised that it must have been written either by a bitter competitor, or at least someone with a grudge to bear. I was moved to write this review along with, as you can see, many other fans of this hotel. In my opinion, The Riad Farnatchi offers a unique experience, with quite remarkable, world class service.
The manager, Lynn, could not do enough for us, an opinion shared by the other guests we met while staying there in November/December 2004. The rest of the staff are happy and keen and the hotel offers a feeling of tranquillity inside the hustle of the medina, which is essential for keeping your sanity in Marrakech. Breakfasts can be taken in your room or on the magnificent and romantic roof terrace, overlooking the city's rooftops and the nearby mountains. The staff learn your preferences amazingly quickly. It's like having a hotel populated by an entire fleet of Jeeves's. Small things like remembering whether you like tea or coffee or mint tea, where you prefer to leave water glasses in your room, these are dealt with silently and professionally. The hotel even prints you off a personal morning newspaper style summary based on your country of origin and serves it with your breakfast every morning.
Most of the rooms have fires (only ours didn't, sadly) which are great in the winter, so try and get one of the bigger rooms if you stay between November - February as the evenings can be cold. There is central heating of course. The rooms are all beautifully designed and unique and I also urge you to try the Berber chef's evening meal, cooked personally for you and served in the Riad's quaint and cosy dining room.
Lynn arranges taxis at the door of the hotel within minutes and the staff make sure that you are picked up and are never lost in the medina or elsewhere in the city. A taxi picks you up from the airport when you arrive and the driver walks you to the Raid's deliberately understated front door. It all goes like clockwork. In fact, so much do guests use the selfless Lynn & the others in the hotel for constant advice, guidance, inside knowledge and ideas that it is almost like staying in the large, beautifully decorated, design oriented house of a rich friend, rather than a hotel. Only here, you don't have to be guilty about constantly calling for help, taxis, restaurant bookings etc. If you have never been to Marrakech, trust me, it is invaluable to have an "Insider" resource at hand to open up the many secrets that the medina offers.
In general one gets the feeling that the owners have build a tasteful, understated hotel with all modern advantages, yet one that integrates seamlessly into the Raid's ancient surroundings and the local community.
In short, a magical experience, a tranquil oasis in the medina, and perhaps the best service I have ever experienced in any hotel in my life. And no, I have no financial interest in this hotel or any other relationship with it or its owners. It's just that when you find something this good, this well run, the owners and management have to be congratulated. Keep it up!
Loved Riad Farnatchi
Loved Riad Farnatchi. Fantastic location, just behind Sook; friendly & informative staff; great breakfasts and large beautiful rooms, all with balconies - and the roof area with fantastic views of the old city (Medina) etc is an added bonus. Can't speak highly enough of this terrific little Riad.
We arrived in the middle of the heaving medina late at night and having come from the tranquility of Essaouria, felt a little apprehensive about what to expect. A member of staff met us from our taxi and took us through the winding alleyways to find the Riad. As we meandered through the labyrinth of side streets we could not imagine the peace, quiet and beauty that lay waiting for us behind the inconspicuous black wooden door of Riad Farnatchi....We spent 6 nights at the Riad and could find little fault. It is a beautiful property, tastefully decorated bringing together old and new Arabic influences. It felt relaxed and chic. A real jewel in the middle of the old town. The staff were attentive and friendly without being invasive, breakfast on the roof was lovely every day and dinner in the Riad was one of the best of our entire holiday. Little extras like our cream leather slippers and the endless Molton Brown products were nice little touches and the onsite Hammam was a source of tea time relaxation every night...shortly before a large Gin and Tonic in the courtyard! If you can't be happy here, you need to go have a long conversation with yourself!! We will be going back and hoping not too many people have found out about it in the meantime....
stayed over xmas 2004 3 nights
excellent interior-good food and service
on the bad side, location is difficult and over xmas we did not meet anyone which was a pity
i think the fact that Lynn was away made a lot of difference compared to somewhere like Fenn where it seems to be more of a house party which we would have preferred. However if you want luxury and want to be alone this is the place
One of top Places To Stay !
I have been working in the hotel and venue industry for over 15 years and I can not remember how many hotels I have stayed in ! The Riad Farnatchi is one of the best properties I have stayed in this year, the staff, surroundings and service were second to none. From the moment you land in Marrakech the Farnatchi will take care of you nothing is too much trouble for Lynn Jose - Manager and her staff. If you want to experience the delights of Marrakech and stay in a luxourious suite the Riad Farnatchi should be on the top of your list !
We just returned from a four night stay at Riad Farnatchi and I can honestly say that the entire experience was wonderful. The location is perfect for exploring the souks and the Riad itself is an oasis of tranquility when you need to escape the bustle. We decided to eat at the Riad on one evening and were not disappointed. Both food and wine were excellent. As we booked late, we were required to change rooms half way through our stay which worked out great as both rooms were beautifully fitted with real wood burning fires lit for us every night by the fantastic staff. If you need advice or help with anything during your stay in Marrakech, I find it difficult to believe you could find anywhere better. Definitely a 5 star experience.
Thumbs up for Farnatchi
Thumbs up for the Riad Farnatchi:
Location: excellent, right in the middle of the medina (don't bother being outside or you won't live the "real Marrakech"). We went to other Riad to have a sneak, but Farnatchi has got the best location.
Staff: we travel a lot, and found the staff at the Riad to be as good as the one from the One&Only Touessrok in Mauritius - and that is paying them the best compliment.
Rooms: you don't get disappointed: they are well described on the website, and the pictures are exactly what you get. Beautiful. I would recommand to take the suite with balcony - nice for breakfasts.
Food: you must try the food at the Riad: it is traditional moroccan food, and we went to other "famous" restaurants which just were not up to the level of the Riad.
TripAdvisor Reviews Riad Farnatchi Marrakech
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