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Historical Traveler Reviews Rhinefield House Brockenhurst
On a spur of the moment impulse my girlfriend and i decided to head to New Forest to stay in one of the many B & B's in the brockhurst/lyndhurst area.
We reviewed a few on the web and couldn't believe the pictures displayed on the website showing Rhinefield House. We booked and found it to be exactly as seen, and what a stunning place to stay. Rhinefield house was out of the city centre ( 3 miles ) and was very peaceful and quiet and had many beautiful walks nearby on the entrance road to the House.
Checking in we were greeted very professionally by courteous staff. Since we only booked that morning we were very pleased with our room. The wing with the rooms is off to the side of the main building, it would be best to ask for one not on the lower floor but one on a higher level. The rooms are very new and bed's very comfortable. Breakfast was continental or full english and we were both very satisfied. That night we had several drinks in their wonderful bar. A wedding reception was winding down and the wait staff still had time to serve us.
Unfortunately we didn't get to try the restaraunt ( big mistake ) as we went into town to see what they had to offer. Not much! Particularly avoid the italian place attached to the pub in lyndhurst. very poor service and extremly overpriced.
We intend on coming back and spending several more nights ( in a suite this time ) at Rhinefield House and would recommend it to anyone.
A beautiful setting for our memorable wedding!
Having visited on previous occasions and really enjoyed both the fantastic food and the extremely beautiful surroundings we decided to get married there.
The whole process of booking the wedding and sorting out the day was very easy, actually enjoyable (!) and nothing was too much trouble for the staff.
The actual day couldn't really have gone any better for us, the organisation was spot on, the food was excellent, and the staff were very accomodating, especially the wedding organiser, Suzy. The majority of our guests were pleased with the day and their stay.
As Bride and Groom, our room was ready on arrival at 1pm and most other guest rooms were too (however a few of our guests did complain that theirs weren't, although they had been forewarned that this may be the case, especially as we had 24 of the 36 rooms booked for the night and they'd had a wedding party the previous night too!).
Our room was absolutely out of this world, as it had been recently refurbished complete with pop-up Plasma TV and their usual complimentary Molton Brown goodies.
Our only negative comments would be that the breakfast staff were not prepared for such a large party of guests (bearing in mind most of our guests wanted to see us on our way at 10am), and 2 guests were wrongly accused of taking the "Do not Disturb" Ponies from their rooms. However, upon talking to the manager he promptly apologised and rectified the situation.
Overall a superb venue for any event and we just wish we could do it ALL again!
Rhinefield House Hotel ruined our anniversary
My husband and I stumbled across Rhinefield House whilst walking in the New Forest. The sight of it from the drive made such an impression upon us
that when it came to celebrating our 15th wedding anniversary, we decided to book into the hotel.
At first we couldn't get a booking but, to our delight, a cancellation meant that we were able to book an executive room plus dinner for the night of 18 September 2004. The cost at £240 was expensive but we decided that 15 years of marriage warranted a bit of extravagance.
We travelled down from London that day in great anticipation. Unfortunately our excitement was quickly replaced by disappointment.
When we were shown to our room (LePe in the wing), we found this to be dark and bland, with a view of a grass bank. Far from the luxury we were expecting, it was similar to a hundred rooms we'd stayed in before as business travellers.
On enquiry we found that it was not an executive room. The duty manager assured me that, although a mistake had been made by the booking clerk when selling the room to me, the £240 rate did apply to this room. We found this to be
incomprehensible as the pictures on their website give quite a different picture of the rooms available. We certainly didn't feel that the LePe
room (plus dinner) constituted value for money at £240.
We were offerred a discount and a bottle of champagne to make up for our disappointment. However, we did not consider that the offering was a worthwhile expense. We had expected something special and to settle for the unexceptional would have left us feeling cheated.
To be fair the duty manager did try to find alternative accommodation. One room in the area was available elsewhere but this was no better.
In the end we cut our losses and returned home. After five hours driving we "celebrated" with a take-away meal.
Our anniversary has come and gone but we won't forget Rhinefield House Hotel!
Stayed here a few times and never been disappointed. Staff great, location great, food great fab building.
We stayed at this hotel to attend a wedding that was being held at 2.30. We arrived at 12.00 to be told our rooms would not be ready until 3.00 and we were given this info when we booked...untrue. After much discussion we were offered a conference room in which to change..no loo shower or even a mirror. As my parents stayed there the previous night 8 of us had to get ready in their room. We had to leave the celebrations when the rooms were finally ready to move our luggage. The rooms downstairs need a good refurb, shabby bathroom and cobwebs on the ceiling, upstairs rooms are lovely. Reception staff unhelpful, superior and cavalier. Expensive bar snacks for nothing special.Instead of 'Do not disturb' signs they have New Forest ponies outside the rooms. My sister was accused of taking one of these and her credit card had the amount deducted without her knowledge.....she did not take one. Have exchanged 3 letters and have received no compensation for something which detracted from our enjoyment of my nephew's wedding
A Jewel in the New Forest
I surprised my parents with a weekend here for their 35th Wedding Anniversary and definitely chose the perfect location, even if everything did not go completely to plan.
The hotel and the grounds are absolutely breathtaking. I had one of the rooms which had not yet been refurbished, which was a bit dowdy but okay. My parents on the other hand, had one of the refurbished rooms, which was beautifully decorated in neutral tones, with a plasma screen TV etc.
We had dinner in the restaurant on the second night, which I was somewhat nervous about, having read some of these reviews, but the meal was fantastic.
My only two disappointments were related to service issues:
1. When making the booking, I had explained that this was my treat to my parents for their anniversary and that they should not be charged for anything or be shown any of the costs. When they were given their room key however, the accompanying card had their room rate written on it, which thankfully I spotted and got the receptionist to cross out. I had also asked them to pre-charge the rooms to my card to avoid any possible struggles over payment, which they had not done.
2. When making the booking, I had been told that there would be a wedding party on the second night. I had been assured however that this would not disturb us, unless any of the guests were particularly rowdy. Having said that, we were kept awake by a VERY noisy band until gone 1.30am, despite a call to reception asking if they could even turn the bass down a little bit to allow us to get some sleep.
Apart from that, we had a great and very memorable weekend and would definitely go back OUT of wedding season.
This is a great hotel, It is a mansion set in the heart of the New Forest, really feels like you are getting away from it all. The rooms are beautifully decorated and modern
We stayed at the Hotel for one night on a dinner B&B basis. The hotel had a wonderful atmosphere and beautiful surroundings. We had a newly refurbished room which was in a modern contemporary style yet still very cosy with a massive comfy bed ( & complete with jumbo plasma screen & dvd player!). The meal was excellent. It was without doubt 'noveau cuisine' - which means beautifully presented food with wonderful flavour and in very small portions. Looking at the plate you did think you would feel hungry afterwards but somehow the quality of the food seemed tomake up for it. Breakfast was massive by comparisoon with a range of cooked and cold options. Our only slight whinge was the price of a glass of after dinner Bailey's at five pounds sixty! Pints were about three pounds. The staff were friendly and all in all it was a wonderful stay and i would highly reccomend this hotel to anyone - even the gluttons who demand a steak!
Is this guy kidding?!
We swapped our Marriott timeshare for a week here in March and loved every minute of it. It was like stepping back in time. We were a little worried about the weather, but shouldn't have been. Aside from one blustery day, it was perfect. . .these Florida visitors even tured off the heat and kept it off.
The town of Brockenhurst is charming, the Forest is beautiful even in late winter. I can't imagine how beautiful it must be with the rhododendron in bloom With a railway station only 3/10 mile away, you can get to anywhere in the south of England with very little trouble.
As for the previous gentleman's complaint about the food and service, I can only assume he must have been having a bad day. We had several meals and tea in the lounge and dinner in the Armada Room, and everything we had was excellant, including an especially tasty cauliflower and chorizo soup on that blustery day I mentioned. The staff was friendly and very accommodating; the service prompt and respectful.
My family and I can highly recommend the Rhinefield House as a beautifully British adventure.
The Rhinefield - Great place, awful food
We stayed at the Rhinefield on a Saturday night in January and were initially blown away by the place. It looks fantastic - a chateau smack in the middle of the New Forest. Alas, we had also booked in for dinner. The food is terrible. The appetiser of 'smoked chicken terrine" was bland and pretty tasteless, but I let that pass. The main course was pure Fawlty Towers. It came under a dome which the waiter removed before running away. I had ordered duck. What came didn't look like a duck and didn't taste like a duck. It had no legs, no part of it looked like any duck I have ever seen in my life. Imagine three tiny blobs of pate each the size of a two pound coin, with a microscopic blob of mashed potato in the centre and a strip of wrinkled cabbage on the side. The chef clearly didn't know that nouvelle cuisine went out years ago - but this was something else again. I complained and asked for a steak ( which my companion had) and was told it would take twenty five minutes. After further complaints, it arrived in five. It was OK, if fatty and unexceptional. On leaving the restaurant, the waiter said to me rather snootily, "I suppose sir has never had duck prepared that way?" I told him that sir, in thirty years of dining out, never had. Luckily. Also, the bar was understaffed. We waited 15 minutes for two glasses of wine while one poor underworked girl made cappucinos for assorted business types. Not a good place to stay. If you do, enjoy the building but go to the pub in Lyndhurst and enjoy a good steak and a drink without waiting. This is called a "Handpicked" hotel, one of a group. Be alerted.
TripAdvisor Reviews Rhinefield House Brockenhurst
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