Resort at Squaw Creek
How has this hotel rated in the past?
- Airport Transportation
- Shuttle bus service
- Drycleaning onsite
- Meeting rooms/conference facilities
- Tennis Court
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Historical Traveler Reviews Hilton Garden Inn San Francisco Airport North South San Francisco
Great Ski Resort
We visited the resort for a long weekend in March 2004. Although the nonsmoking room provided to us had a smoky smell, the staff quickly found an alternative room for us. The most appealing aspect of the resort for skiiers is walking out the elevator, down some stairs, and onto the ski lift, and then skiing to the hotel at the end of the day. No lift lines, no lift ticket lines, no hassle. For apres ski, they offered patio lounging with a folk singer, but not too loud to hear conversation. A great ski weekend at a beautiful resort!
A bit disappointing
We stayed at the resort in July, 2003. The room had one of the best views I have ever enjoyed from a hotel, and the kids liked the pool area, but all in all we left a bit disappointed. We brought our own mountain bikes, but were told the only bike storage was an outdoor bike rack! Rather than leave the bikes on the truck rack, we rolled them up to our room! I was very surprised that a resort of this caliber could not provide secure storage for them. A great many staff members were what can be termed as "snooty" or worse, "rude". The only friendly staff people were those at the concierge desk, which unfortunately usually sported a line at least one person deep. The concierge desk staff were quite helpful, and pointed us in the direction of some great outings, although they knew little or nothing about the truly wonderful trail system we discovered on our own just behind the resort. the pools were a bit cold for us, and the waterslide closed much too early in the evening.
Not bad, but not great.
We just returned from a 4 day ski trip and decided to try out this resort...it was either this or the Village at Squaw Valley, based on their ratings. There were no 5 star resorts that could be found in the area, and this was rated as a 4 star. I must say that I agree with the previous reviews stating that they are not the most friendliest or welcoming. We are used to staying at resorts that greet you with a happy smile. The people at the front desk appear that it's just another day at work and seem to be bored with their jobs. Maybe management needs to send them to a seminar on how to make their guests feel welcomed. Our room wasn't ready, so we proceeded to the outside area to grab a bite to eat. The staff there, also seemed to be bored to tears and hating life. We ordered our food, and there were no utensils or napkins to be found. We were told 3 times that it was coming. Half an hour later, after our meal was cold, we finally got some plastic dinner ware and napkins. Fortunately, our kids got burgers, otherwise, they would have been really cranky. We noticed that 5 other people were asking were the utensils and napkins were, and the cashier just shrugged his shoulders and said they're coming. There were 3 of them sitting around. Couldn't one of them get off his rear to go get some (there were after all several other restaurants right by it on the property)? We started to get a bad feeling about this place and wished we would have booked at the Squaw Village instead. However, when we finally got our room, it was pleasant. We requested the one bedroom fireplace suite, and it was roomy enough for the four of us. Our boys (6 & 9) loved the Mountain Buddies program where they went ice skating in the evening and made arts and crafts, while we went out for dinner at Montagna's (one of the restaurants located there). We were pleasantly surprised by our fabulous meal. The spa there wasn't bad either. Fortunately, it wasn't too cold when we were there, as the resort's layout isn't the best. We had to go outside and walk down a set of stairs to get to the spa, or the pool (which is heated during the winter, so that was nice), or the restaurants or shops. We didn't mind the walk, but just thought it wouldn't be too pleasant if it were during the midst of winter...say in December. If we do another ski trip there, I think we'll try The Village at Squaw Valley. We met several skiiers there that said they were very pleased with the accommodations and location. It does have a better location in the sense that it's right in Squaw Village where we did all of our skiing, and it's right in the midst of all the restaurants and shops. We enrolled our boys in all day snowboarding classes at Squaw Kids, which we had to take a shuttle each day to Squaw Village to drop our kids off and to ski, so had we stayed at The Village at Squaw Valley (condo style accommodations with full kitchens), it would have been more convenient and less time consuming.
We've stayed at the Resort at Squaw Creek probably 7 different times, always in the winter and usually around the holidays. After staying anywhere that often, I think it would be impossible to give any place an "excellent" rating, but we do keep coming back for more.
It's a wonderful mountain lodge, located next to it's own chair lift connecting it to Squaw Valley Ski Area. Guests are dropped off under the porte cochere and enter a beautiful stone and glass lobby with a beautiful view, with a large roaring fire. After check-in, your bellman brings the bags to your room, allowing you to take your time as you walk out of the lobby, past the ice skating rink, stone waterfalls and waterslide, through a narrow promanade of upscale shops, galleries, and a deli. As you continue on towards the smoked black glass guest room tower, you will look down and see the pool complex (which is heated even in the dead of winter) and some of the hot tubs scattered around.
Also, you will look out through the valley, over the golf course, and see the gondola going up the mountain. As you enter the guest room tower, a bank of elevators take you up to the 12 or so floors of suites and rooms.
We've only stayed in suites, but the rooms appear normal sized and decently decorated. There are multiple types of suites, most of them 1 bedroom. We always ask for a fireplace panoramic suite, which has a huge amount of glass and is larger than the other fireplace suites.
Critics need to remember this is a winter ski resort, so I don't fault the hotel for not providing the finest in interior materials.
The holidays (Thanksgiving and Christmas) are a "magical" time to be a guest there, with holiday dinners and events. In addition, celebrities are not an uncommon site.
Pros "Resort" look and feel Proximety to skiing and other winter sports Pools Ice skating rink Panoramic suites
Cons Cost (rooms, tips, daily charge) Spartan interior guest room design Hit and miss service (remember that this is in the mountains, the employee pool is not as big)
We keep coming back!
Could not have been more pleased.
My family of four stayed at this Resort in late July and we couldn't have come away with a better opinion of the place. We have traveled all over the US and Canada and we found the overall facility as well as the rooms first rate. We plan to make this one of our frequent destinations. I felt I was taking a chance on staying at this place because of the negative reviews I read on this website but they couldn't have been more off base. I wonder now if these reviews are salted in a negative way by the local competition.
Attractive property but cries out for renovation
Our family stayed at the Resort at Squaw Creek in August 2003. Someone must think it's great because when we arrived we found ourselves in the midst of a Ferrari convention, and we assume that Ferrari owners can afford and will insist upon the best. Unfortunately, although the hotel has some lovely facilities, it's a bit run down. The room we occupied was decent, but hardly worth the advertised room rate of nearly $300.
It was in need of renovation. Fortunately, we paid only about 2/3 of that rate through Travelocity. At that rate, it was just about acceptable. The pool was fun, particularly the waterslide. It's set in a beautiful bowl-like area surrounded by mountains. It kept our preteen son busy for hours. The food was extremely pricey, and you will do far better about 15 minutes down the road in Tahoe City. Many on the staff were rather stuffy for no good reason, although we did have a pleasant experience with one young man at the desk. He recommended breakfast at Firesign restaurant just south of Tahoe City on SR 89. There we had the best breakfast of our 10 day trip to California served outside among the whispering pines. As another reviewer noted, we were not made to feel welcome upon arrival, and we had to track down our own bellman. I would definitely check out other hotels before commiting to this property again given the negative cost-benefit ratio.
Negligence causes back pain and Management Response is Unacceptable
We stayed at Squaw Creek Resort in July 2003. We had massages at the spa. My massage therapist was warned of a prior back injury of mine. He somehow managed to get all of my back muscles inflamed, resunting in a re-injury of my back. I was in pain for 7 weeks, and was unable to perform normal functions for 5 weeks. The management of the hotel has refused to compensate me in any way. I think this is an unacceptable response and suggest you stay away from this resort.
A real rip off!
A high class upmarket hotel with fantastic views and location, but..........On top of the advertised room rate note some extras charges - $12 per day service fee(for local calls and a newspaper!) and 2% extra tax(environmental) - not mentioned at the time of booking. Also the car park is a significant walk away from the hotel due to the amount of space reserved for valet parking ($20 per day). Even this distant car park is often full and you have to park further way along the 1 mile access road. Very unsatisfactory and a disgrace for such a hotel. It couldnt be that they want you to spend $20 per day for valet parking could it? Rooms were average - nothing special - $10 per day for High Speed Internet access. They seem more bothered in conference trade than normal travellers. Food was good in the restaurant and the waiting staff very helpful. Wine as usual in the US - grossly overpriced and ruins an otherwise pleasant evening. Reception/Front Desk were rude and very unhelpful. Beware...
Good Place to Stay - Not Perfect
We stayed at Resort at Squaw Creek Jan. 2, 2003 through Jan. 5th. While the hotel does have some design issues, we actually enjoyed our stay there very much. We went for the skiing. The hotel is located right next to a lift, which was convenient. If you have children, they will take you and your children to the ski school in a snow cat! We all got a charge out of that, plus it was really quick, too. They also have a sledding hill right outside of the hotel, with sleds available. I thought the food at the restaurants was so-so for the price they were charging. The maid service was somewhat inconstant, often short-changing us on towels and washclothes. We did have to wait for our room about 45 minutes upon arrival, which was a hassle. Even given some short-comings, we would still stay there again. It was a beautifly hotel and the service was generally great.
Lovely, but isolated hotel
Just got back from a trip to California where my family and I stayed at 5 hotels in the course of 8 days. Overall, we felt this resort did live up to its 4 diamond rating in the AAA guide, but it was so flawed in its layout that we would never stay there again. Every amenity was a long walk or even a car ride, to the horse stables for example, and we never felt as welcomed as we had felt t the Hotel Nikko in San Fransisco.
The hotel is separated into 2 main buildings with all the resort rooms in their own tower. The walk to the hotel lobby, where the lobby, restaurants, guest registration, and concierge was, meant going outside and through a gift shop promenade (all the same overpriced items in the guise of 5 separate stores) before reaching the concierge. The lone deli, Sweet Potatoes, served expensive snacks such as hot chocolate for $2.50 and croissants for $3.00 each; there was not even a carton of milk to be sold. The casual restaurant, Cascades, was closed Thursday night, due to low occupancy at the hotel, leaving us to find a causual restaurant in Tahoe City. The walk to our car was at least a quarter or half mile depending which spot we got in the parking lot. Even a trip to the hotel's spa meant another trip outside and down a long flight of steps.
There were some positives to our stay, however. The hotel pool complex was outstanding and terrific for our 2 teenagers and our 8 year old. Although both days that we arrived at the pool around 3 pm, we couldn't get 5 lounge chairs together except at the baby pool area. The pool attendant who sat in a chair by the slide, wore pants and tennis shoes making us wonder how likely she was to really save someone. The golf course did look beautiful. And our fireplace room with the awesome valley view (well worth the $20.00 charge), the granite top with 2 sinks in the bathroom, 2 tvs, bar area, and bathrobes was wonderful.Interestingly, there was no turndown service with chocolates, yet the Embassy Suites Seaside/Monterey (a three diamond propert)gave us turndown service!
All in all, this was a beautiful hotel, but we were frustrated at the distances to reach every amenity at the hotel, and Lake Tahoe, the real reason we made the trip. Although I enjoyed my stay, I was never as relaxed as I had hoped this stay would bring.
TripAdvisor Reviews Hilton Garden Inn San Francisco Airport North South San Francisco
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