Residence Inn by Marriott Times Square New York
How has this hotel rated in the past?
- Continental Breakfast
- Babysitting service
- Free High-Speed Internet
- Wireless internet connection in room (surcharge)
- Breakfast Available
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Historical Traveler Reviews Residence Inn by Marriott Times Square New York New York City
Who designed it?
We booked 2 rooms, one of which was for 2 young adult children. The rooms were spacious with excellent linen, on the comfortable bed, but a bizarre twist: the king sized bed cannot be split into 2 single beds, even though there was plenty of space. So one person had to use the pullout sofa, which took up most of the available space, and did not compare with the actual bed for comfort!
The hotel advertises that it caters for extended stays: hence the kitchen area. But, there is a very large (and noisy) fridge, dishwasher and microwave, but no cooking stove. Yet, the cupboards contain sparkling new saucepans in various sizes. There is a crockpot on the counter, but the appliances do not come with the usual laminated instructions.
The bathroom is neat, but the tub very small indeed, and the room fogs up speedily. The cord on the hairdryer is very short, probably as it is next to the handbasin (which is prohibited in many countries for safety reasons). Being lefthanded, it was a battle to hold the hairdryer. I don't know what is in the shampoo, but my hair behaved unusally well.
The room contained a safe, but the hanginfg area was very limited. Again, for extended stays I can't imagine it being sufficient. There is an excellent laundry in the basement, by the way, with super efficient machines at a very reasonable price. Detergent is available at the front desk.
Breakfast is plentiful, but for the health conscious, somewhat limited. There is superb bread, but no fresh cheese, and mostly no fresh fruit either, especially on weekends. In the relaxed breakfast eating area, it is easy to strike up conversation with other guests. We met some very interesting people during our stay.
We encountered some problem with noise, both from the fridge and air conditioner, and also from hearing the next door neighbours. The lifts are indeed very slow, as others have pointed out.
What stands out in this hotel, is the staff, particularly those in the breakfast area. They are obliging and friendly, and very alert.
The hotel is very well located for those wanting to visit the theatre area. You can easily walk to most venues, and there are many restaurants in the area. Even the Fifth Avenue shops are close at hand.
All in all, perhaps there are a few teething problems, but form my experience, Marriott will sort them out.
We stayed just one night, but loved it. Very clean (it's new), luxurious bedding, very good breakfast. Helpful staff - they recommended and made a reservation for us at a nearby vegetarian restaurant that were very good. The location is perhaps the best thing. It was very easy to get in and out of the place (on a weekend, anyway). Also, it was walking distance to Times Square area, theater, but just enough away that you felt out of the craziness once you wanted to get a little peace and quiet. Highly recommend it.
Excellent, would definitely recommend
Really impressed with the hotel. For us noise wasn't a problem. For one we were on the 29th floor so although we could hear car horns it wasn't enough to keep us awake, and to be honest, I would expect that noise in any hotel in the area due to the volume of nearby traffic. There are only 12 rooms on each floor and they are situated around the lifts so you never really hear people walk past your room as there would only ever be 2 or 3 rooms who need to walk past.
The hotel is only 6 weeks old and as you'd expect this meant everything was super clean. Rooms were excellent - really spacious. For us the self catering kitchen facilities were wasted as we only used the kettle and fridge once, but I can see that they would be excellent for families or business travellers. Great view from the window - Rockefeller and 6th avenue ahead of us, Chrysler to the right and Conde Naste to the left.
Breakfast was good. The eating area is lovely - it is spread out over the 3rd floor which doubles as a lounge area in the day, so is nice and relaxed and you don't feel on top of people when eating. Usual buffet food - cooked, organic cereals, bagels, sweet breads, fruit, waffle maker. Something that we loved was that the hotel had a 24 hour coffee machine available on the 3rd floor so we regularly stopped off here for a free take out coffee to either take with us or back to the hotel room at night.
Bar was unexciting. We went there for a few drinks on the 2nd evening cos we were still jet lagged but wanted to adjust to NY time so thought a drink here would be a way of staying up but not too full on! Bar attendant was lovely - really nice girl who we chatted with. Very quiet in there though, and they barred a guy (non resident) who was smoking in the billiards room. Can't see many people using the bar as there are much better bars all around NY but nice for a night cap.
Agree that on occasions it took a few minutes for the lifts to arrive. Also I always seemed to get static electricity from them!
Vast majority of the staff were really helpful - directions to local shops, turning the apple juice machine on just so that we could get a late afternoon drink etc.
Would definitely stay here again when we're next in NY. Central location is so handy for popping back quickly and an advantage of 6th avenue being busy is that it was always really easy to get cabs!
New NYC Residence Inn a hit
Our group of 16 stayed in this brand new hotel on Jan 20-23 with members of the group arriving and departing at different times. The staff was extraordinary recommending restaurants, helping us load a van with luggage, making photocopies, and recovering a dropped glove when one of us entered a taxi returning the glove later in the evening when we returned to the hotel. A gorgeous fresh floral arrangement filled the lobby for a fragrant greeting. The third floor club level contained a pool table on one side and complimentary coffee, tea and cocoa and newspapers on the other that were available 24/7. We found it spacious and comfortable. The rooms all had stainless steel appliances and cookware. We used both fridge and microwave, but did not cook. Coffee pots were in each room with complimentary coffee and tea. The bathrooms are small, but adequate. There is complimentary internet service and a plasma screen TV. The orange line is a block up the street with the Times Square subway station a five minute walk away. Bryant Park is one block. There is a deli/convenience store across the street and a Duane Reed two blocks away. The front desk has complimentary "forgotten toiletry items" in case of emergency. There is a light supper offered Mon-Thurs early evening, but we did not partake. There is no restaurant in the hotel other than the complimentary full breakfast, but there are many places to eat within a few blocks. We found the rooms quiet. The rooms on the 28th, 29th and 31st floors had great city views, but the 12th floor room curtains were best kept close due to the office building across the street and the side of a brick building next door.
I would highly recommend the NYC Residence Inn, not just because it is sparkling new, but because the staff is so friendly and helpful. I will definately stay there again.
Nice New Hotel with some bugs to work out
Location is a couple of blocks from what most people think of as "Times Square" which is a quieter locaton than the Marriott Marquis. The room is good size, the linens are a step above most Residence Inns, very nice. Nice down comforter. TV is flat screen Plasma which is a nice touch. Our teenage daughter slept on the sofa bed & she thought it was adequately comfortable. Kitchenette is supplied with all the necessary utensils (but we never used the kitchen). The room was very clean and relatively quiet. We had a view of the Empire State building which was quite nice. Breakfast was good, the usual Residence Inn breakfast, cereals, muffins, doughnuts, eggs, bacon, sausage & make your own waffles. We had no trouble getting a table but always dined late morning. There was a dinner each night in the same dining area but we never did dinner there. The staff were all very friendly & pleasant whenever we saw anyone that worked there.
Now for the down sides. There was only one small mirror in the whole room! No full length mirror or even something smaller out in the room only a very small mirror in the bathroom. The bathtub/shower were on the small side but the bathroom itself was quite roomy. Not sure why they didn't put a larger tub in with all the space in the bathroom. Our internet was not working in the room so my husband went down to the 3rd floor where there was supposed to be WIFI but it was not working there either, not any of the 3 days we were there. One morning the fire alarm went off 8 times! Yes, that was eight times. The first time we were awakened from a dead sleep & not sure what to do when an announcement came on to let us know that all was fine & it was a false alarm (repeated 3 times). We settled back into bed when the thing went off again, then the announcement, it kept happeing for the next 45 nimutes. Needless to say we were very frustrated by the whole incident. We had to call later that morning to see what kind of consolation they were going to make to the guests after the incident. They did make some amends by giving us Marriott points but it was after some negotiating.
Overall a nice hotel away from the hustle & bustle of Times Square but not sure we will stay there again.
One more thing, it is advertised as across the street from Bryant Park (which is a very nice park for having an outdoor lunch or just sitting outside on a sunny day) but in reality it is across the street & down a block.
The Residence Inn Manhattan / Times Square is a great new hotel. The rooms are nicely decorated and the staff are all very helpful. The only problem I encountered was that the heat in my room did not work; however, the front desk quickly switched me to another room and went out of their way to apologize and make the situation right. This is a nice hotel for a good price - I recommend it.
The staff were wonderful
We stayed in the brand new Residence Inn Mariott in Times Square. The first thing that impressed me was how friendly and helpful all the staff were. We never encountered anyone unpleasant through the 3 days we were there.
The rooms were all different. We were a group of 12, 4 rooms, only 3 allowed in a room. There was a king size bed which was comfortable, and a pull-out couch which was a double. The comforter on the bed was down, and there was a choice of down or foam pillows.
The kitchenette was small but adequate. the closet was tiny, and the bathroom was also tiny with a shower and tub. There was no fan in the bathroom which we could not understand with it being such a small bathroom.
The bellman showed us where our soap for the dishwasher was, and also took note of what we might need, like extra blankets, pillows etc.
Breakfast was included in the price of the room. The breakfast was a nice variety of breads, bagels, danishes, doughnuts, cereals, fruits, waffles of french toast, eggs etc.. The only difficulty was in finding a place to sit down.. Some people opted to take it to their room to avoid this problem. No other meals were available at the hotel, but you could order in, and even eat what your ordered at the bar if you wanted to.
The hotel was centrally located, but getting a cab was not a problem.
Now some of the bugs they need to work out... The wait for the elevators can be very long. The last night we were there the fire alarm went off. All of a sudden a voice came out of the speaker in the wall. Once it was determined that everything was okay, and we didn't have to evacuate, they continued to make announcements to that effect. I think they should have said that the emergency vehicles were required to come anyway, because anyone looking out their window, which faced the front of the building saw the vehicles with sirens and lights going.
I was also surpised that the announcements were not made in more than one language.
I would highly recommend this hotel to anyone visiting NYC and I would stay there myself again, despite all the excitement.
Paper thin walls ------
The Residence Inn is a nice property. The employees here are nice and the rooms are new. The only problem with the design of the hotel is that you can hear everything - from hall noise - to every little thing. There is a common air exchange that goes from floor to floor - and you hear noise from other floors through it - making it hard to determine who is making the problem.
I woudld not recommend this hotel and I have stayed in marriotts my whole life......
If you stay here bring ear plugs if you want some rest.
Loved the Residence Inn
My boyfriend and I stayed at the Residence Inn on 6th Ave for New Years Eve weekend and let me tell you, I had an amazing experience. This hotel only opened 3 weeks before and seemed to be in perfect order. They were very nice and helpful at the front desk when we arrived, and acted very excited that we were staying there. The rooms were beautiful. The suite had a queen size bed, a pull out couch, a flat panel tv, a dishwasher, full fridge, pots, pans, an ice maker and even a crock pot. The only thing we didnt see was a stove- which was odd because there were pots and pans. But it was fine for us, because we did not cook at all. The elevators were very fast, the full breakfast buffet was amazing (and free) and it is in prime location of Times Square. On New Years Eve, they had all staff on duty, and checked every person who walked through the door- to make sure they were a guest of the hotel. If you did not have your key/werent staying there- you could not enter. They had the police officers blocking off the whole block it was on (between 38th and 39th) to only guests of the hotel. I felt very safe and even though there was a lot of security, they were nice and always smiling. We had no problems at all, and I would rate this hotel a 10 out of 10.
TripAdvisor Reviews Residence Inn by Marriott Times Square New York New York City
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