Residence Inn San Diego La Jolla
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Historical Traveler Reviews Residence Inn San Diego La Jolla
Front Desk staff needs better training
This property is located in a quiet residential area adjacent to UC San Diego. Our room was dark and small, and the bed was so hard it was difficult to get a good nights sleep. All the units have kitchens, and it was nice to have a full sized refrigerator and real dishes. But who wants to cook and do dishes while on vacation? The guests appeared equally divided between vacationing families, University types, and visiting foreign engineers doing business with local tech. companies. Bonuses included complemenary full breakfast and evening meal, free ethernet access and your choice of USA today, San Diego Union Trib or Wall Street Journal every morning.
By far the worst experience occurred at check-in. I booked through a major internet travel site and showed the clerk my reservation itinerary. After several minutes of typing on his computer he came to the conclusion that my name was not in the computer. He offered me the option of paying in full AGAIN and told me I should try to get my money back from the internet company. I pointed out the 800 number he could call to check on my reservation. He called, and they immediately faxed him my reservation information-which they claim they had faxed the hotel 7 days earlier. He was still hesitant to honor the reservation. I was 2 seconds from demanding to speak to the manager when he decided for himself he should speak to the manager. He disappeared for at least 30 minutes before returning to book my room-without apology or explanation. In total, I waited almost an hour to check in for a reservation that was made and paid for months in advance. Someone needs to instill in these people the concept of hospitality and humility when the guest is not at fault.
Room not ready
We arrived at 5:15 PM with a confirmed reservation and were told our room was being cleaned and would be ready in an hour. At 6:30 PM, we were told that the cleaning was going to take another few hours. At 9 PM we were told that the room would not be ready that night, and we were asked to take another room type (which we did). To their credit, they comped the first night, and moved us the next day to the requested room, but you have to wonder why they didn't just discuss some options with us at 5:15 PM rather than making us wait over 3 hours. And while the rooms were spacious, they both showed some wear. The other negative is that the parking situation is ridiculous....the lot fills up by 10PM and the spaces are so narrow that there is less than foot of space between vehicles. On a positive note, the breakfast and hospitality hours were really nice, and the staff at these were wonderfully helpful and gracious to all requests.
Wonderful for Families!
We just came back from spending a week at the R.I La Jolla. We had a 2 bedroom Exec Suite.
It was great! My mom had the lower level bedroom which had a king bed and it's own bathroom. She was able to close her door at night and we were able to watch TV and get the kids to bed in the sofa bed. The kids, 12, 13 and 9 said the sofa bed was comfortable.
Our room was the loft upstairs. Queen bed and quite comfortable. We had our own full bathroom upstairs too.
The kitchen table downstairs was nice size although we never really used it other than to hold all of our 'stuff'.
Everything from bedding to baths seemed to be quite clean. We asked for and received extra towels on a daily basis.
The breakfast was basic, but pretty good. Eggs and fruit every day and then an alternate selection. French toast, sausage and bisquits were some of the extras. Make your own waffles every day, a nice selection of ceral and oatmeal with add in's of raisins, nuts, etc.
For us it was a nice way to start the day.
We only made the snack/dinner meal one time. It is pretty basic, but you could make it your dinner. The day we were there it was chili with add in's of macaroni, sour cream, cheese, crackers. There was also beer or wine offered. I did notice that these snacks were only offered Monday thru Thursday.
The location of this hotel was great. Easy off the expressway 5. Easy access to the beach and LaJolla. Staff was more than accommodating. We asked for directions daily and they always had a nice word and a smile for the kids.
We were leary of what the clientele would be based on other postings, but noticed that it was primarily family's with some obvious business travelers mixed in. Also a couple of tour groups.
All in all a good choice for us at $179.00 per night because it included breakfast. (there were 6 of us). We are considering going back to San Diego and I would stay here again in a minute.
Comfort in a Nice Area
I have stayed here a few times and each time it has been very pleasant. You can cook your own food in the attractive kitchen, lounge around in the large studio style room and pretend you're in your own cozy apartment. This isn't high grade luxury, but these suites are very tastefully done and very comfortable, all at a nice value. Would definitely stay here again if I didn't live down the street.
Good for Businesspeople, Hospital Visitors
Just returned from a 3 night stay with my husband and two preschoolers. Note that this hotel is very far from downtown La Jolla, so not the place to stay if you want easy access to the shops, cove, etc. Stayed in the Exec Penthouse. Basically a 70s loft-style apartment with some 90s style updates (cream walls, green carpet, burgundy bedspreads, upholstered furniture). There are a lot of people who stay here who do business at UCSD next door, or who have health problems and are getting treated at Scripps. Not a great scenario for a family vacation, though the kids enjoyed the (tiny) pool. The breakfast was decent for a buffet style thing, but sitting in the breakfast room was kinda depressing given the business/medical clientele. If I had to do it again, I would pay a little extra, forego the carb-fest free meals, and stay at the beach.
We stayed in the Penthouse room, with loft bedroom. Nice hotel room, but very noisy. People sleeping in loft (bed very hard) or down on murphy bed had no privacy. Tried to sleep upstairs and light from downstairs kept us up. Hotel room was large with 2 bathrooms, but was like sleeping in a standard hotel room with no privacy for parents or children. Swimming pool was nice, but really hot (92), kids loved it.
Basketball court was in parking lot so not a good place for kids to play. Buffet was good and alot of room to sit. Great location to Sea World (15 to 20 minutes away), and close to stores (mall and grocery).
Beach within a 15 minute drive. Very disappointed in Marriott property.
Will not stay again.
Great value in La Jolla
My daughter and I spend a lovely 4 days in La Jolla last week and we stayed at the Marriott Residence Inn La Jolla. Our suite was immaculate and very comfortable with a full kitchen, large closets, fireplace, and king-sized bed. My daughter enjoyed the heated pool, and there are "spas" throughout the propery. One was right outside our room. The complimentary breakfast was plentiful and very good -- especially the scrambled eggs. We took advantage of only one evening social hour, but it makes a nice light supper or snack before a late dinner. The Residence Inn is conveniently located near restaurants, a supermarket and movie theatre, and is only minutes by car from the beach. The staff was always friendly and helpful -- providing printed directions to area attractions and answering other questions about the area. The only improvement needed, as I see it, is the fitness room, which was small, overheated and lacking free weights and mats, with only two treadmills and a multi-use weight machine. Otherwise, it was perfect. The spacious suite, complimentary parking and complimentary breakfast make the Residence Inn the best value in La Jolla. La Jolla itself is magnificent, and I am so glad we decided to make it our "base" for half of our trip to San Diego (see review of the Glorietta Bay Inn on Coronado for the other half). The beaches, the hills, the houses were breathtaking. I recommend a biking tour to get the flavor of the area, and kayaking if you want to get out on the water. Also, don't forget a hike through Torrey Pines State Preserve. Can't wait to return!
A great stay!
We stayed at the RI for a week in Aug 2003. My 8 year old loved having her own loft with a bathroom (and so did we!) The full kitchen was useful as well.
The rooms were clean, and the staff very friendly. The pool was clean and warm. The biggest problem I had there was that the parking lot spaces are small and very difficult to get in and out of.
In a nutshell, an excellent property, great location near food and markets and a positive experience.
We're going back!
Great for families!
We stayed for 4 nights in one of their newly renovated Penthouse Exception suites. There's all new furniture and mattresses, and the color scheme is hunter green and a creamy, light yellow (I know there's a real name for this color, but I have no idea what it may be.
Regardless, it looks very nice.)
These suites are entered from the 2nd floor of the building--you have to climb a flight of stairs to make it to the front door. The door opened into a cozy, but not cramped, living room with a sofabed, 2 chairs, coffee & end tables, and a TV. To the left was a fully equipped kitchen and eating area. A master bedroom was also on this level, and separated from the living area by curtained french doors. The master bedroom had a king bed, dresser, TV, desk, and full bathroom.
Upstairs was a loft bedroom with TV and another full bath.
This was a great setup for our family--our older two kids claimed the loft and we slept in the master bedroom with the baby. (The hotel provided a Graco port-a-crib free of charge.) The two-level floorplan, as well as the french doors, gave all of us some much-needed privacy.
(Note--the "Penthouse Exception" differs from the "Penthouse" only in that the "Exception" has french doors to shut off the master bedroom, while the "Penthouse" does not.)
A free breakfast buffet was provided, as well as a social hour every weekday evening. The food quality wasn't stellar, but it was adequate and in ample quantities. You could certainly make the social hour food your dinner, as we did each night. Breakfast had a better variety of food than the social hour.
There are 2 pools and 5 jacuzzis on the property, as well as gas grills should the urge to barbecue strike. There is also a dog run.
The hotel was very well located. Restaurants and shopping are really, truly within walking distance, and UC San Diego is just a few blocks away. It was a very short drive to San Diego attractions, no more than 10 minutes to Sea World and 15 minutes to the Zoo.
We would definitely stay here again!
The hotel is currently undergoing renovation. Approximately 50-60% of the buildings have been completed. It's built townhouse style with 2 lower units and 2 upper units in 30+ buildings. All units have a full kitchen and pull out sofabed.There are complementary breakfast (scrambled eggs, waffles, french toast) and "happy hour- theme nights" (pasta, mexican, sandwich). The food ranges from poor to average.It's in the village, not on the coast (10-15 min. drive, depending on traffic). However, it's close to shopping, movie theaters and grocery stores. Great for long term stays because of the full kitchen. Got a great rate from the Sales Department (40% off rack).
TripAdvisor Reviews Residence Inn San Diego La Jolla
Travel Blogs from La Jolla
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