Residence Inn Atlanta Midtown / 17th Street
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Historical Traveler Reviews Residence Inn Atlanta Midtown / 17th Street
Your confirmation means nothing
We had confirmed reservations at this hotel-made months in advance for a highschool group of 15 kids. They were attending a model UN conference at GA Tech. Upon arival we were told our five confirmend rooms were not available and the would comp us rooms at a Courtyard Marriott on Courtland street. I had arrived before the bus bringing the kids and personally watched them register at least five people. I was furious but didn't want to set a bad example for the kids, so agreed. They sent cabs to get us and transport us to the Courtyard which was about four blocks from MARTA- the reason we had chosen the Residence Inn in the first place was its convenience to the rail system. The Courtyard Marriott was filthy and the boiler was broken and we had no hot water. Truly a bad experience.
I called the next day and spoke with the manager who was apologetic and said it was Marriott's policy to overbook. I told her it seemed a bad idea to me to move those kids to the other location- the liability involved should anything have happened. Anyway, I wouldn't recommend this hotel because there is absolutely NO assurance that your reservation and confirmation mean anything. And yes, we booked directly with the hotel and called to confirm the night before. Be wary of this one.
Great except for Parking
This hotel is very nicely furnished, clean and the staff was very courteous and helpful. The decor has a warm, relaxing feel. The full breakfast was complementary. The location is very close to the Arts Center. I have only one negative comment. The hotel only offers valet parking for an additional fee of $17 a day. If parking is not a consideration, this hotel is an excellent choice.
Nicer than your basic city hotel although not real fancy. Good location near museums. Parking a bit expensive.
Excellent but beware of overbooking
I arrived at the Residence Inn Midtown around 11:00 p.m. with a confirmed reservation, made through Expedia. My credit card had been charged and I had a confirmation number. Upon arrival, however, I was told there were no rooms. I produced my paperwork showing my confirmation but the young man at desk said, sorry, all the rooms have been taken. I called Expedia; they told me it was Marriott's responsibility since they had overbooked their hotel. The Residence Inn clerk, a young man with a personality not best suited for the hospitality industry, said they would send me to another hotel. He gave me a choice between a Courtyard, which I had read was not well located, and another Residence Inn in Buckhead. I chose Buckhead. I asked if they had a shuttle to take me there. The answer was no; I would have to take a cab. I asked about reimbursement for the cab. He seemed perplexed by my question. Finally, he said I could ask the manager about that the next day. He also suggested that I show up early the next morning back at the Residence Inn Midtown and see if I could get a room, since "people will be checking out" and "there might be a room available." This young man was so naive and poorly trained I honestly felt sorry for him. So, after a long day, I was out on the curb in midtown Atlanta waiting for a cab at 11:30 pm. At this point, I called Expedia again to see if they would reimburse me for the cab. They said yes, to send them the receipts when I got home. This gave me some relief since it turns out the roundtrip cab to Buckhead cost $25.00. The cab, which the hotel clerk had called, took 10-15 minutes to arrive. I got to the Buckhead hotel ready for a hot bath but, inexplicably, got a handicapped room with only a shower. I was too exhausted to request another room.
The next day things took a definite turn for the better. When I arrived at the hotel, the manager was extremely apologetic for the problems of the night before. I was fully reimbursed for the cab fare, given a complimentary ticket to the High Museum (my reason for visiting Atlanta), and a $5.00 discount for the Madison Grill, a nice casual restaurant next to the hotel. The rest of my stay was excellent. The room was clean and spacious. The lighting, artwork, and interior design in this hotel is particularly appealing and well-done. Within a block there's a Kinko's, Starbucks, public library, the Madison Grill, the High Museum... this is a terrific location. On my second evening, I asked the desk clerk for a restaurant recommendation. The clerk (a different young man) recommended a Thai restaurant called Nan, a few blocks away. It was exquisite, one of the best meals I've ever had. In the end, I recommend this hotel and would definitely stay there again, but be sure to call ahead to make sure that your confirmed reservation is, in fact, honored.
I'm belatedly posting a review for our stay in April 2004. I second what everyone else has written; the staff was warm, welcoming, helpful-every one of them we encountered, right down to the parking attendants. Room was large, clean, and well-appointed, as were the public areas, which were quite upscale-looking. The pool table in the lounge is a nice extra you don't often find in a hotel. The area was within walking distance of a lot of things to see and do, as well as restaurants, and we found that driving was actually pretty easy on the city streets. (We were there on a weekend, though.) My only problem was that the hotel was booked solid when we returned to Atlanta in July; otherwise, we'd definitely have stayed there again. I would highly recommend this place to anyone looking for a pleasant, spacious, safe, and comfortable room.
Stayed at this hotel for the first time this weekend and I just wanted to say it was great all around. You can't beat having the kitchen and everything was really clean and the staff was wonderful. The breakfast was great and I would stay here again in a heartbeat.
A pleasure doing business!
A modern Residence Inn in a pleasant location north of downtown in the Arts District.
Breakfast was first rate (some nice Southern touches), served in the club like Hearth Room (but why only until 0900 on weekdays, when there's no lunch to clear for?), location near a MARTA station (5-10 mins walk) is convenient, and the complimentary weekday evening reception offers a chance to unwind. Good pool table, too.
Staff were pleasant and helpful, rooms clean and spacious with excellent amenities for cooking, relaxing and working. No restaurant or bar on site but a couple of doors away the Madison Grill offers both - and very nice it is, too.
Have already booked for later this year, and looking forward to it!
One of the Best!
I stayed here for the first time last night. This was a beautiful Residence Inn! All of the furnishings were very high quality and the second floor "lounge" was very nice. The lounge reminded me of the Admirals Club with a pool table (but not the full bar). We paid too much for the hotel the night we were there so I would recommend using the internet to shop for the best rate. Even though I suspect we paid too much, it was a great hotel. The beds were very comfortable, the shower/tub was cultured marble and very nice. The location is within walking distance of several very good restaurants.
Great Hotel, Incredible Location
I've stayed at many Residence Inn's, however, this one takes the top.It modern, artsy, decor is warm and welcoming, and the staff is great. Wonderful staff is very knowledgeable of the area, and is more than willing to help.The hotel is in the middle of Midtown and across the street from the High Museum of Art, and you can walk to many wonderful restaurants and clubs.I will definetely return.
Great Rooms, Friendly Staff!
The hotel was very modern...not your typical looking Residence Inn. From the moment we got there the staff was so friendly. We liked the big suites and the kitchen. The free breakfast was a plus! Definately a great choice when traveling to Atlanta!
TripAdvisor Reviews Residence Inn Atlanta Midtown / 17th Street
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