Great Experience!

I was there for a business trip with meetings held at the hotel. The staff were very friendly, service was excellent and the accomodations were superior to anything I have experienced before.

Just naturally friendly people on staff

We stayed at the Pittsburgh Renaissance Sep 20 - 24 '03. We found the service to be fabulous.. interesting because the other reviews here are mixed. The Opus Restaurant, the Bridge Bar, the wine bar in the lobby -- but also the front desk, the bellmen, the valet parking men. The staff gave us Pittsburgh history lessons, driving instructions and tourist advice friendly and freely. In our hall we passed a guy carrying a huge tray of dirty room service dishes who said, "Good Afternoon! If we can do anything for you, let us know!"

Wonderful Hotel

This hotel is simply great! We had a romantic evening at this hotel and the staff and room were superb. The hotel is beautiful as well.

It's the best place to stay in Pittsburgh

When visiting my mother in law a couple of month ago, I stayed with my daughter in the Renaissance Hotel. We loved the hotel; the physical appearance is great and the service was exceptional. We felt well taken care of. The doormen even helped us out when we needed a short term parking space. I can only recommend this hotel. As a matter of fact I am about to return to Pittsburgh for 3 days and I am once again staying in the Renaissance Hotel.

POOR

This was a poor choice to stay at. The architecture was impressive but the service was non-existent, the rooms to small and the location remote.

Beyond Disappointed

We utilized the Pittsburgh Renaissance for our wedding. The facilities are impressive, and luxuriously appointed. However, the building is the only sound structure at the Pittsburgh Renaissance. Not a single one of the two dozen guests that arrived on the day we checked in were able to go to their rooms on time. Rooms were either not ready or altogether not on record. After active, repeated, and conscious confirmation and reconfirmation by phone and email with the wedding block coordinator and practically neurotic attention to detail on our parts, there was no excuse for the disorganization, which was so bad that they expected the bride and groom to switch rooms halfway through their stay on the day of the wedding. Their problems were rampant and their problem solving skills poor. This was infinitely compounded by the ABSOLUTELY ATROCIOUS behavior on the part of the security staff there, and the dismissive, arrogant, unresponsive night desk staff. Our valued friends, family, and guests received nothing short of dismissive service from almost every aspect of the hotel staff, with the exception of the adept and intelligent valet staff and bellmen, who were a credit to themselves and their professionalism. However, the administration of the hotel stands as a massive barrier between your expectations and the reality of your stay. Additionally, do not expect to feel safe or respected in the lobby thanks to the security staff and night desk staff, who seemed to have missed the grade school lesson on basic manners, let alone customer service skills.

My wife and I were embarassed and dumbstruck at the ineptitude of the managers and booking staff, and will never, ever utilize the services of a Renaissance hotel again thanks to this experience, which was consistently and clearly substandard. Perhaps they are well and good should your needs be simple and standard, but do not expect anything short of Vesuvian eruptions of frustration should you require anything beyond that.

Disappointed

After reading all the reviews of this hotel we were very disappointed by the service we received. One day the hotel forgot to clean our room, our check-in was late, our room overlooked a satellite dish and we had various problems with our bathroom fixtures. The common areas are beautiful and the location is great. We walked to a Pirates game and most of downtown. We have stayed at several Renaissance hotels and this was our worst experience concerning service.

Great

I organized a conference at Renaissance Pittsburgh in Oct. 2002 and stayed 4 nights there.Everything was great : being a guest and the service and help I received for the conference.The bathroom are very nice and I loved the bath and body works products.The lobby is lovely, service is great.Celine

Lovely & amazing

I went to school in Pittsburgh...it never seemed like it was a bigtime tourist destination and the downtown area was never anything to get excited about. But this time I went back as a visitor and I was pleasantly surprised, especially with this hotel. When I lived in Pittsburgh, this building was still empty and crumbling, though with potential. So I was skeptical after reading the reviews on here about the Renaissance, but wow, what a gorgeous place! Beautiful, beautiful lobby; lots of personality...and the rooms were amazing and HUGE too! Nice touches--CD clock radio, great bathroom decor, etc...I've stayed at lots of upscale hotels lately (Ritz-Carlton, del Coronado, Sofitel) but this one has been my favorite so far! It's in a good location too...right next to a theatre, and very close to the Warhol museum. I also tried out the Inn on the Mexican War Streets during the same visit (I couldn't make up my mind between the two) and it was fabulous as w! ell.

AMAZING

This hotel is beautiful and the service the MOST amazing in a four star hotel I have ever seen!