Renaissance Oklahoma City Convention Center Hotel
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Historical Traveler Reviews Renaissance Oklahoma City Convention Center Hotel
Not a good time
I made reservations for a room with a King size bed, got a confirmation number and was ready for a fun weekend. When I got to the hotel and checked in no mention was made that they switched my room. When I got to the room and saw it had double beds and not a King size I went back to the desk. They said there was nothing they could do, I said I had a confirmation for the room I reserved, they said there was nothing they could do. Since I had no where else to go we stayed the night. I filled out the guest form, stating my disappointment and other things that had happened while in the room, gave it to the desk clerk when I checked out and as I was leaving, saw her throw it in the trash. Have not heard a thing from the Hotel, no apology, NOTHING !!!
We reserved a room with a king-sized bed, but got a room with 2 double beds, and they didn't have a room with a king-sized bed available to switch. The TV remote control didn't work, they brought us a different one. The desk lamp didn't work. When we tried to order a movie, every selection we made gave the message that it was sold out, and we tried about 10 different selections. There were brown spots, (looked like snuff), on the pillow, bedskirt and wall. It took 45 minutes to get through the breakfast buffet. There were only 3 staff working behind the buffet, (including the one responsible for making all of the omelets, french toast and pancakes), and had to ask them to refill several items. We were very disappointed.
The friendly service started when we pulled up and continued until we left. The room and facilities were excellent but the customer service sets them apart from many other OKC hotels. Would highly recommend.
Exceeded Our Expectations, Primarily Due to the Outstanding Customer Service
My wife and I had a great time during our recent stay at the Renaissance Hotel in Oklahoma City. When one of the staff learned we were celebrating my wife's birthday, she went out of her way to make the stay even better--including upgrading our suite and sending to our room a complimentary fruit and cracker tray that evening.
While this one staff member was the most accomodating, every staff person at the hotel we encountered was professional, prompt, and attentive. For example, when we called the front desk (after midnight) to request some more shampoo, it was delivered to our room in less than a minute.
The lobby is very nice, as was the hotel restaurant. Check-in and check-out went very smoothly. Parking is convenient (we didn't use the valet parking, but instead, self-parked in a nearby lot. The lot is connected to the hotel via walk-ways).
The location can't be beat for entertainment in downtown Oklahoma City. We were a short walk from the Convention Center and Bricktown.
This was one of our best hotel stays we've had. After coming to expect nothing more than mediocre service from hotels, the Renaissance Hotel in Oklahoma City is definitely a cut above the rest.
Nice Embassy Suites like atrium interior, with basic Marriott rooms.
Ordered room service and received black wilted lettuce in my salad, and a missing order. The error was fixed quickly.
The next day I left my room at 9:30am and returned after 10:30pm to an uncleaned room (concierge level).
Basically, it's an average hotel with a bigtime name. I gave the high marks in my ratings because of the location. You could do worse, but it wasn't what I expected from Renaissance or Marriott.
Stayed at the hotel for a business trip. The staff is friendly and the rooms are excellent. The restaurant and lobby are also well done. I would highly recommend this hotel to anyone stopping by in OKC.
This hotel is one of the best I've experienced, in or out of the country. The lobby is beautiful with foliage and waterfalls. The hotel has glass elevators so that you can admire the lobby as you go to your room. The rooms are very clean and comfortable. The bathrooms are very clean, (which many hotels have a hard time doing). We had a request, so we called down to the front desk; the bellman was knocking on our door before we even hung the phone. I would definately recommend this hotel to anyone planning to stay in Oklahoma City.
Great experience x 2
My wife and I have stayed there twice and loved it both times. We wanted to stay there for an upcoming trip to OK City but it was booked.
Now my wife doesn't even want to go. Last stay they gave us a comp upgrade to a Jr. Suite.
Very Nice Hotel
My husbands company had a party at the Renaissance and we found it to be be a very nice stay. The rooms were beautiful , not a typical hotel lacking in atmoshpere. We didn't have any problems with staff and loved the location in Bricktown very close to everything. Am planning a stay there shortly.
Very OverRated Hotel
We stayed here on our family vacation this past summer. We found the hotel not to be very family friendly and very over priced. It seemeed every time we turned around with a employee with thier hand out. I would not have thought that this place would have been so expensive.
The food on the breakfast buffet was horrible and cold to say the least and not to mention hard and rubbery. We ended up staying one night and that was one night to many in our opinion we moved to the Holiday Inn.
TripAdvisor Reviews Renaissance Oklahoma City Convention Center Hotel
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