The Mayflower Renaissance Washington, DC Hotel
How has this hotel rated in the past?
- Shuttle bus service
- Breakfast Available
- Reduced mobility rooms
- Multilingual staff
TravelPod Member ReviewsThe Mayflower Renaissance Washington, DC Hotel Washington DC
comfortable, quiet, well maintained, great location
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
The history and the great service made this a great stay. Even my young kids were impressed with the classic look of this hotel. Breakfast in the hotel was a nice and tasty treat as well.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Mayflower Renaissance Washington, DC Hotel Washington DC
A hotel who forgot the meaning of Service
On first visit our room was not serviced properly, to name a few items: trashcans not empty, no clean towels, no consistent turndown service, no replacement of toilet paper, etc. Was given caffeinated coffee, although label on pot stated it was decaf, on more than one occasion. Was charged the wrong room rate and then double charged because there were two people in the room. Two people in the room meant two folios to this hotel. The hotel management did correct the bill and compensated the other problems by reducing the overall cost of our stay. They asked we give them another try.
And so we did. Big mistake! The first night my nightgown was taken from the room and to make matters worse they treated the situation like I was the one that lost it. They then tried to say it must have been lost in the sheets. Since I hung it up on the back of the bathroom door I have difficulty with this rationale. Additionally, it was missing after turndown service and before I went to bed. Hard to get lost in the sheets when you did not wear it to bed. The best part is best to come. When I received my credit card bill the hotel charged me $170 for reasons unknown. Maybe it was for the extra work for having to look for my nightgown.
Anxious to see renovation
The location and lobby are premium. There is simply no comparison to the concrete and giant atrium hotels of today. The Mayflower has some nice touches, too. The staff in the Town and Country Lounge are friendly and warm. They serve great drinks, and the music is nice when live and scheduled...cant count on it always. The cigar-friendly lounge shows some wear and tear.
The long hallways can be daunting. I've been in almost every type of room in the place and totally understand the reviews expressing frustration with the ac, the carpets (gold and worn), and the banged up furnishings.
A multi-million dollar renovation is scheduled to be complete in July 2004, and I await the improvements.
As for the help, it is true that the bellmen don't always open the door. However, the housekeepers are lovely. I remember one, in the hallway, who didnt know me at all, saying "have a safe trip home." How do you beat that?
Also, when you call and make a wake-up call reservation, they offer coffee,tea or hot chocolate, which is outside your door in time for the call. This is a lovely tradition.
The restaurant, upscale and European influenced, needs a little pep, but overall does a good job.
Location was A-Plus
4/2004 - The hotel location and the area around it was good. The room was smaller than I expected. A little difficult to move around in but otherwise was very clean and comfortable. This was a plus with me. I will stay here the next time I am in the area. I was a little disappoint that I had to hail my own taxi when there was three doormen standing at the doorway neither offered assistance.
Fabulous Luxury Hotel
We spent the time between Christmas and New Year's at The Mayflower and it was amazing! The rooms are a bit smaller than some newer hotels, but this place has such history and charm. Every detail was taken care of.
We travelled with our one year old baby and they were so gracious and helped us with everything we needed. We will be going back soon!
A must stay!!
I stayed there in February 2003 while on a business trip. Words that spring to mind are: Plush, Lavish, Breathtaking!! It is without a doubt the most luxurious hotel that I have visited. Our room had a very nice view of DC. The beds were very comfortable and THE BATHROOM -- had brass fixtures -- even the toilet flushing handle was brass. Our bathroom even had a television in it!! As other's have mentioned...whether you can afford to stay there or not...it's worth a visit just to see the lobby that is astoundingly beautiful. The staff was extremely friendly and helpful. The lobby features a lounge with a wonderful pianist in the evenings and a restaurant highlighted by lavish murals on the walls. When we were there, we decided to splurge on the buffet (at $40/ person, it was high, but since it was raining, we decided to give it a chance). It was some of the finest food that I've tasted...from the chilled salmon to the creme brulee -- it was marvelous!! Bring your wallet and enjoy living in luxury!!
The Waldorf of Washington DC
I stayed there for two nights in two different rooms. I had checked out after one night, but I had to extend my stay. This hotel was beautiful. I had a lot to compare it to since I had stayed in several DC hotels, none of which compare. The lobby, hallways and rooms are quite similar to the Waldorf Astoria Hotel in New York. I was very pleased with the staff and the room was clean and quiet. The marble bathrooms were gorgeous. It would be a great place for a couple to stay. I think it may have been newly remodeled after seeing the horrible reviews that others have posted. I would recommend this hotel to anyone.
The Mayflower is in a great location and the lobby is very nice, but the rooms are shabby and rundown. The first room I was given was the size of a closet and had filthy carpet. The road noise was unbearable.
I complained. I was moved to a slightly larger room with filthy carpet.
An air conditioner was right outside the window - the noise was even worse. I managed one hour of sleep that night. The next morning, I asked to be moved once more. They offered me the room directly above the one with the air conditioner. Guess what....just as loud. I checked out and moved to the Metro Center Marriott, which was very nice.
I am a Marriott Platinum Member, which means I am supposed to be given the best room available upon check-in. I wasn't. I was given a horrible room.
The staff was rude. As a previous reviewer wrote, there are 20 doormen and not a single door was ever opened for me. We had breakfast in the restaurant, and even that was bad. My wife's continental breakfast consisted of a stale croissant and a Costco muffin for $12.75. Amazing.
I'm easily pleased. All I need is a safe, clean and quiet room. And a smile. I got none of those.
My boss is going to the NFPA Conference in Washington in November. The Mayflower is the headquarters for the conference and if I were getting a room for myself instead of my boss, I would have found a room elsewhere. The registration desk employees are quite rude on the phone!
Someone needs to send these people to customer service training!
Quality but Expensive
The Renaissance Mayflower Hotel in Washington is superb. The block-long, chandelier encrusted foyer is breathtaking, the service is very good, the rooms are beautifully appointed and the location ideal its a short walk to Washingtons excellent subway system and just a few blocks to some of the better restaurants in town. We were offered a complimentary upgrade and the room was luxurious indeed.
There is nothing to fault with this property if youre staying there on a company expense account. For personal use, the cost of EVERYTHING other than the room is prohibitive. From parking to food to internet access (try $1 per minute) the charges are staggering. What you can save on very reasonable promotional rates will soon be eaten up by room service and other add-ons, unless you eat and drink, out.
If you just want to spoil yourselves, The Mayflower is a very good choice in Washington.
Not worth the money, horrific service
I spent over two months in the Mayflower Hotel. I checked in and out everyweek, and each time they rooms I was put into were substandard and I would have to request new ones without massive stains and mildew. The best thing about the hotel is the waitstaff in the bar; they are warm and welcoming. All other service in the hotel is horrific-they either were incompetent or completely ignored requests. Here's a quick list of repeated problems-TONS of made up charges on the bill such as parking, mini bar, etc., there a 20 doormen and not a one will open the door for you, the chambermaids refused to refill toiletries and when you called for something, it would never arrive, the phones in most of my rooms did not work, the airconditioning barely works in most rooms, which is a problem in the height of summer, and there are many more.
TripAdvisor Reviews The Mayflower Renaissance Washington, DC Hotel Washington DC
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