Very Good

The Renaissance was a pleasant surprise. Excellent hotel, friendly staff and excellent location. The rooms are large and very clean. Breakfast good with plenty of choice but could improve on juices. Quite a popular hotel as very near to twin towers. KL itself has changed a lot since my previous visit 5 yrs ago. Excellent holiday destination, even with v. young kids. If you are thinking of the rennaisance - book it.

It has 2 wings, New World (4*) and renaissance wing (5*). we were in the Renaissance wing but I thing the New wsorld wing is prob. as good

Excellent Hotel

Just I spent 2 weeks in this hotel.

Everything was perfect: check in and out, the rooms are large and the bed kingsize, the service is excellent, specially in the club, the room service is very nice and the pool is olympic size. I know others hotels in KL but this one is really the best. It should be #1. Trust me!

Great place

ask for theClub level in Renaissance wing.

Large bedroom, excellent king size bed.

Service is excellent.

Brilliant Service

I stayed in the New World wing for six nights. Unfortunately there were a few persistent plumbing problems with the cistern, which caused a bit of a niggle, but overall the room was comfortable and the breakfast and meals I took in the Renaissance Wing were excellent. The linen was changed daily and the Housekeeping staff were friendly, polite and obliging.

I had the misfortune to have my bag snatched from me after I had checked out of the hotel. I returned to the hotel (having left my luggage with the Concierge) to report the theft and they took over!

The staff were first class. First of all they made sure my credit cards were cancelled, then provided me with a driver for the whole day to take me to the police station, on to the Embassy to replace my passport, then to Malaysian Airlines to sort out my ticket. After taking all day to sort this out, they gave me a snack and a different driver took me to the main railway station in order for me to take the KLIA Ekspress to the Airport, whereupon I was able to use the services of the Renaissance Representative to assist me in obtaining a replacement air ticket for my onward flight to Penang. The telephone calls, services of two members of staff for the day, along with coffee and a snack were all complimentary. They really excelled in Customer Service!

Maybe the service provided was because I was a female travelling alone, nevertheless I would not hesitate to recommend this hotel to anybody.

Fine

The hotel location is gr8 and it is maintained well , i stayed in the new world wing which is the 4 star area the hotel has a 5 star wing too. i had to upgrae my room to a deluxe one to have an excellent view for the twin tower . and get some luxirious amenties . It was only an extra 9 dollars per day . breakfast is fine but filled with asian items . conceirge service is not 100% reliable but it was ok . always negotiate with taxi drivers sometimes u will pay less than what u expect always give it a try . Electronics and mobiles are very cheap and u will like it visit mid valley mega mall for brand names .

i used emirates vacation to plan this trip , they became awful try not no to with them anywhere , they were not organized and they cosed me money to make up for their problems

Excellent service but the rooms...

We booked two rooms (New World Wing) and arrived late at around 8.30pm. The lady at the reception kindly gave us two adjacent rooms upon request. One room however turned out to have persistent power supply problems. The electricity went out at least thrice between 9.30pm to 11.00pm! (I was travelling with my parents and that's why I really didn't want to change the room.) That said, I have to say I am very impressed by the service - technicians arrived at our door well-dressed within 5 minutes! (Not sure if that's because this sort of problem always occurs though.) The last technical staff eventually sorted out the problem by replacing a few bad bulbs. Overall, a clean and up-market option. Breakfast is excellent. But a bit worn out (perhaps only in New World Wing).

Best hotel I have stayed in

we stayed here for six days. What a fantastic hotel , I am surprised it is only 4* we have stayed in claridges, the savoy, a few mandarin oriental hotels as well as other 5* digs, but the staff, the breakfast (which is included), the very cheap chauffeur service( all day for £40) the olympic sized pool, then we get to the best feature..... The view (ask for a high up room) we can't say enough about this hotel. If you have booked already you won't be dissapointed, if you are thinking about staying here, stop thinking about it, do it!

Excellent

This was our 4th trip in Feb 2005 to Malaysia and by far the best hotel we have stayed in. The rooms are large and the views from the room to die for. Its quiet usual for these city type hotels to have very small pool areas but the rennaisance surpassed itself. The staff were excellent and the small unexpected touches, like giving us a gift for Valentines day, and wathcing the dragon dancing celebrating the chinese new year so unexpected in such a big hotel group. The renaissance wing is how a luxury hotel should be and we would have no hesitatation in recommening this hotel to anyone. The food is a gastronomic delight, that is if you can manage to eat anything after such a wide choice at breakfast.

Whilst in KL take the time to go to the batu caves and the Forest institute, the history gives you a nice break from the fantastic shopping.

Thank you to all at the Rennaisance for making this stop over one of the hightlights of our holiday and we cant wait to come back.

Fantastic views!!

I love to travel, best of all when you request a room high up when staying in a major city to get the best views. However, although I knew our room on the 21st floor would be good, I was amazed to open the door and be greeted with a full view of the worlds tallest building (well until it was superceeded recently anyway). You can walk easily to the Petronas twin towers, and the fantastic duty free shopping at KLCC at the base, and in the opposite direction to the magnificent KL tower with its observation deck a staggering height above KL.

KL is a great city, safe and clean with a good transport set up. The monorail stop is right outside the hotel, is cheap to use and much quicker than taxi's because of congested roads during peak times.

Taxi's are extremely cheap to use, but ensure you at least agree a price before getting in, as they seem reluctant to use the meter (even though thats illegal!), but we found that most trips that would cost about 70RM in London, cost about 10RM there!

Indeed everything here is at a great cost of living.

The hotel is very well appointed, and we could find no fault at all. We were particularily impressed with the excellent buffet breakfast that must have 100 different choices that was included in the price.

A great choice of hotel.

A very rewarding experience...

I just returned from a 11 night stay (Aug19-30) at the Renaissance in Kuala Lumpur and it was a very rewarding experience. The hotel is located within walking distance of the awesome Petronas Twin Towers and the KL City Center shopping mall. The hotel staff were all very nice and eager to make sure your stay is a pleasant one. The maid service is top notch and the Concierge provided helpful information when asked. Any room problems were attended to quickly and followed up with a call from a staff supervisor to make sure the problem was resolved to my satisfaction. The room rates are very affordable ($62/day in the New World Wing) and includes all tax/service fees and a free (and very good) breakfast buffet is available every morning. There is also a very large and modern Olympic size pool available and it was very nice. I found the free room safe to be very secure and used it every day. I would highly recommend this hotel to anyone planning a trip to KL...

KL was a major surprise! This was my first trip to Asia and I could not have picked a more wonderful place to stay. There are many attractions in and around KL but I would strongly recommend the following: The Twin Towers and skywalk, the KLCC shopping mall, the Menara Tower and restaurant, the Malaysian National Museum, the Islamic Museum, the National Zoo, the Kuala Lumpur Butterfly Park, the Batu Temple Cave, KL Buddist Temple and much more that I did not get to on this trip. DO NOT rent a car- driving in and around KL is crazy. Use the many inexpensive taxis or the decent light rail system to see the sights. The people are somewhat shy but friendly. The 3 enthic groups (Malays, Chinese, and Indians) all seem to live and get along well. Malaysia is a modern Islamic nation with a progressive, pro- business government that welcomes visitors from around the world. Americans who travel there will be in for a real treat. I plan on another trip soon and would recommend a visit to KL to anyone. Fell free to contact me (jrmiller6020@mac.com) if you have any questions or concerns regarding a trip to KL/Malaysia...Jim Miller, Columbus, Ohio USA