Ilikai Hotel & Suites
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TravelPod Member ReviewsIlikai Hotel & Suites Honolulu
Small, but we'll appointed, and a great view.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
The hotel is about 50 years old and over 1000 rooms but its well maintained and nicely situated.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Ilikai Hotel & Suites Honolulu
A very pleasant hotel
I recently took my first vacation in Hawaii and chose to stay at the Ilikai. After reading some of the previously posted reviews of the hotel, I was a little nervous about what my experience would be, but I couldn't have been happier with my choice. I got a great deal through priceline (for a Yacht Tower room). The room was very spacious and clean (had maid service daily... don't know why some previous postings complained about this). As is true with the majority of the hotels in the Waikiki area, it was just a short walk around/through the Hilton to a wonderful part of the beach. It was convenient to public transportation and other areas of interest in Honolulu as well. I would definitely stay at the Ilikai again.
Condos are furnishings are worn and shabby
Beware of renting a condo at the Ilikai. The hotel portion is apparently well appointed. The condos (ie. renting from an owner through various agencies) are not. We got a 2Bd+2ba unit which was worn down (matted down carpet, old furniture, mismatched kitchen items, etc.) with very little service (we got two rolls of toilet paper, a small bottle of dish washing detergent, and two small bars of hand soap... that was it, no replenishments. You have to buy everything else yourself! Even pool side towels were restricted to use only by the pool for condo users, but hotel users could take the pool towels to the beach (yes, they had a print out of who was who when you requested towels at the pool side). Condo users could not use the gym either.I give a star for the particular view of unit we had; (make sure EXACTLY which condo unit you are getting AT THE TIME of giving a deposit; get a layout of the tower with the EXACT location of your unit in relation to the beach. At least I knew our unit was an end unit closest to the beach/marina). No star for service, no star for quality of unit, no star for ammenities, no star for location (it was a the end of Waikiki which is a fair hike to the center of town). Total = 1 star out of five.Next time I desire to go to Waikiki, I'll rent within the Waikiki district and INSIST on photos of the interior (if renting from owner), advance notice about policy of replenishing necessities, restrictions to ammenities, etc.Summary: May be better to pay more for hotel quality accomodations than to deal with a condo-owner type deal.
It's nice and clean, but location and staff need work...
I literally just came back from a week's stay (April 2003) at the Ilikai. I had a hotel/air package and I chose the Renaissance Ilikai because I was confident in the Marriott brand name. The check-in was quick and courteous. They have fresh flowers out for ladies who want to put an orchid in their hair or take it to their room for it's fragrance.The room was very spacious and clean but the "partial ocean view" is definitely a slither of the harbor and the ocean in the distance. My balcony was literally facing the parking lot from across the street (I was in the Yacht Tower) and was very noisy because of the traffic. Luckily, I'm a heavy sleeper and early riser. If you plan to stay a week or longer the maid service will only change the linen if you tell them to by putting a card on the bed. I noticed they don't vaccuum thoroughly or change the bedspreads even if there are stains. The bed itself was very comfy.The restaurant was very elegant and their staff very accommodating, but didn't like the main dish. I had the duck and it was very bland even with the sauce. The house salad was great though. The hotel pool was very popular since the location of the beach was kind of a trek to find. You had to follow a bridge from off the side of the hotel then walk around the Hilton Lagoon, past their village/restaurant and finally be at Waikiki Beach. Or you could take the bus to the main strip where they have a meal and a movie on the beach after sunset, every weekend. Pretty cool for the kids. Overall, I enjoyed my stay at the Ilikai. I spent most of my vacation going to the different locations on to island so Ilikai was jut a nice place to sleep after a long day of sightseeing.
I stayed at the Ilikai in March/April of 2003--because I read the reviews posted here before I chose the hotel, I feel obligated to report on my own experience.Overall, the Ilikai has some very nice aspects and some really big problems at the same time. First, if you want an ocean view, ask for a room at the very end of the ocean-facing Ilikai tower. My room, billed as a "deluxe ocean view" actually had a view of the Hilton Village next door. From the balcony, you could see about 30 degrees of ocean (one wonders what the "partial view" is like!).On the plus side, the room was large, airy and nicely decorated. Also, the outdoor pool and restaurant area was very lively and comfortable.Again on the negative side, a colleague of mine stayed in the Yacht Tower at the same time. He had a tiny unrenovated room that was loud, smelled bad and had really disgusting carpet. The difference was like night and day (but the room costs were not so different).My impression is that the Ilikai is kind of hit or miss: if you go there, choose your room carefully!
Not up to Renaissance standards
This property is dated-and the room we were in had bugs. When we asked to switch, the staff was less than cooperative. Location is good and poolside staff is friendly, but with so many other choices, I would not use this hotel again
Best bed I have ever slept in!
We traveled to Hawaii to compete in the Honolulu Marathon as a member of the JIM/Arthritis Foundation team. Our flights were delayed from NY and we arrived very late at night. The hotel staff was extremely cheerful and accomodating. We were checked in, in not time. The room was a wonderful surprise. They were very spacious. All had balconies, with table and 2 chairs. (Be sure to request an oceanview room as the rooms that face the street can be quite noisy). The bed was by far the most comfortable I have ever slept in. Each had three large pillows and a wonderful comfy duvet. The bath was large with plenty of counter space and the toilet and shower were seperate from the sink and tub. The room also had 2 seperate closets and free use of the in-room safe. The rooms were kept extremely clean.
Although the hotel is not on the beach, you are steps away from the beginning of Waikii beach. The Ilikai is right next to the Hilton Hawaiin Village, which I also stayed at. I wished I had continued my stay at the Ilikai. (Please note: I'm the type of traveller that uses my hotel room for showering and sleeping. The rest of my vacation is spent seeing the sites and sounds of the area)
If I ever return to Honolulu, I will definitely stay at the Ilikai.
FYI - Traveling around Honolulu is very easy by bus. (We did not get a rental car and taxis are extrememly expensive). The bus stop is right next to the Iklikai. Each bus trip is $1.50 or you can get an unlimited 4 day pass for $15. The Ilikai provided a good listing of popular sites and which bus to take to get there. The bus drivers are very friendly and helpful and if we told them where we wanted to go, they would let us know when we had reached our stop.
Take the tour ($20) of the Ilioni Palace. It's the best historical home tour I have ever taken. You will learn alot about Hawaii's history in about 1 1/2 hours.
Best place for lunch: the YWCA, across the street from the Ilioni Palace. Trust me....you will be pleasantly surprised.
Stayed there Sept 25 through Sept 30. Was treated with lots of "ohana" and "aloha" by the friendly staff. Had dinner at the top of the Iilikai - beautiful sunsets! Would go back in a heartbeat
I wouldn't recommend it unless you're on a budget
My wife and I are surprised that the Renaissance Ilikai is even allowed to be part of the JW Marriott family.
First, my wife made the reservation DIRECTLY with the hotel in Hawaii. We had a package for hotel and car with the car to be picked-up at the hotel. When we arrived, the car was not only not at the hotel, but we were told to walk over to the Dollar Rent-A-Car office across the street to see if they had the car. There was no record as to which rental agency was contracted on file. After walking over to Dollar and finding the office closed, we walked back to the hotel. After a few more phone calls and confusion by the front desk staff and management, they had us shuttle bus it over to a rental agency down the street to pick up the car. Amazingly, nobody at the front desk knew what we were talking about picking up a car at the hotel yet we spoke to a reservation agent at the hotel directly, not from a nationwide reservation center.
Wake-up call - what wake-up call?! We planned a trip to Pearl Harbor early the next morning and called the front desk for a wake-up call. We never received it and were told we weren't put on the wake-up call list by the night reception.
The bathroom tub had fungus growing underneath the sealer - not a pretty sight. The shower curtain reeked of mildew.
The most the hotel did to for us was to give us a voucher for $5 off per day for parking. My wife and I were amazed at the genorosity of the hotel (please note sarcasam).
We have stayed in various Marriott's over the years, and our experience at the Ilikai has put a serious damper not only on our vacation but also on our opinion of Marriott's hospitatily.
Ilikai to the RESCUE
My wife and I travelled to Honolulu last November. Originally we had booked our stay in a privately owned condo (in the Ilikai) with a local real estate company. We were disappointed to say the least. After two days we decided to change our plans and asked the hotel if they could help us out. They quickly took care of us by arranging an immediate room at one of there best rates. The room, on the 23rd floor, had recently been re-done as a part of the renovations and had an ocean view. The remainder of our trip was exactly what we were looking for thanks to the staff at the Ilikai.
(P.S. To credit the real estate agency, they did give us a FULL refund with our deposit without any hassel)
The service was AAA!
We used a travel website for a king,prepaid oceanview, w/kitchen. Our plane was late so when we got to the room and found it was a double, we talked to "Andrew" at the front desk who made things happen. We surmise the only king room left was the TOP FLOOR CORNER SUITE. For $150 (incl.tax) and no extra charge, we got an $800+ suite with marble and live plants, 2 bathroooms (a gigantic tub, double sinks), 2 TVs w/internet access, kitchen, dining table w/6 chairs, 2 large lanais with a 270 degree view of Waikiki, Diamond Head, the city. Oh my, talk about heaven! We scored, thanks to their mix-up. The double room was spacious and very nice also. We highly recommend the Ilikai. It was wonderful! Thanks.
TripAdvisor Reviews Ilikai Hotel & Suites Honolulu
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