Renaissance Savery Hotel
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Historical Traveler Reviews Renaissance Savery Hotel Des Moines
Perfect every time
I travel to Des Moines on a regular basis. The Savery is the only hotel
I will stay at.
The restaurant is excellent. I can always count on a delicious breakfast either from their breakfast buffet or made to order. Often times I will take advantage of their breakfast and accomodation promotion which includes a made to order breakfast for about 10 dollars more. A great deal especially when traveling with my wife.
The fitness center is the other reason this hotel is so great. I don't think there is any hotel in Des Moines that offers a decent fitness center complete with sauna, steam room, whirlpools, indoor pool, weights, treadmills, etc. I believe the center is also availabe on a membership basis to non-hotel guests however I am always amazed at how quiet it is. It is almost like having your own private spa.
All in all, the Savery is a great hotel located in the heart of downtown,
close to great bars and restaurants, across the street from the Civic Center, etc. Trust me. You will be quite satisfied with your stay.
My Clothes were stolen!
I had a freshly cleaned pair of pants and dress shirt hanging in the closet. I mistakenly forgot them. I realized this the following day. I had driven my own car so there's no chance of them being in a rental car, airline mistake or any other place. I didn't put them in my suitcase because I didn't want to wrinkle them. I remembered I had my suitcase in one hand and newspaper & purse in my other. When I called the hotel the following day I was told they didn't have them but they'd keep my name "on file". I said I wanted a manager to return my call. I had to call the hotel 4 times myself!
They continue the claim to not have them. I guess it's an extra Merry Christmas for someone on their staff. I will NEVER stay here again. This is a pure and simple case of THEFT!
They would not do anything in the lines of reimbursement for my stolen items. Very UN-Savery!
The Correct Balance
This hotel has made a fine art of balancing an overall feel of luxury with a warm welcome. From the rich and unusual foyer to the smiling staff, tasteful and spacious rooms, excellent food, and link to the Skywalk, this is Marriott at their best.
Des Moines best kept secret
The Renaissance Savory Hotel is a wonderful place to stay for a long or short term visit. Due to the age of the hotel, it makes it a very unique place to stay with tons of history from the WAC's in WWII to the Speakeasy known as Monihan's. Also because of the age of the building, there are many different room types available which is nice when traveling alone or with the family. The service from room service, front desk staff, and especially the bell staff was unbeleiveable. All they care about is the guest and their needs, from my stays there i've found out why they wear a white "WIT" button on their uniform, it stands for "Whatever it Takes" they go above and beyond to make sure that the guests have a lovely stay. The Renaissance Savory hotel is a beautiful place to stay and i will definatly go stay there whenever i'm in Des Moines.
Waiting in the bar... and waiting...
During the April 17-18 weekend, six of us gathered for a "girls only weekend." We made reservations with no problems several months ahead of time.
Check-in is at 3:00 pm, and we arrived at about 2:45. Our three rooms weren't ready, so the manager invited us to go into the bar for coffee on the house. So we drug our bags in and sat down to wait. And wait. An hour later, someone came and nervously told us that our rooms were still not ready. This time, she told us we had been switched to upgraded rooms, and to order ANY drink on the house. So gin and tonics all around. And we waited. And waited.
Another hour passed. The drinks consumed, we went up to one of the rooms. This room was a beautiful suite with a bedroom, living room, jacuzzi and kitchenette. Immaculately clean. Which it should be, since we waited so long for it. The second room was similarly nice.
We finally got the third room, which was even bigger with a dining room table.
So the upside was the management was very friendly and we got free drinks and upgraded rooms. The downside was having to wait so long after the posted check-in time. If we had had tight schedules, this would have been a big problem. To be fair, I must mention two tour buses of seniors arrived just after we did, so they were extremely busy. But we felt we go bumped way off the priority list because we weren't part of a tour package that the hotel wanted to keep in good standing with.
I would stay there again-- just hope the wait won't be so long next time!
We will be staying at the Renaissance for all of our trips to Des Moines.
If you are used to upscale hotels, you will not be disappointed with the Renaissance Savery Hotel. The lobby was beautiful and an excellent first impression. The staff was professional, friendly, and met all of our requests with a smile. We ordered room service during our stay and the meal was hot and delicious.
The hotel as well as our room on the 7th floor was very clean. I am a stickler for cleanliness and it met my strict inspection. The room must have been remodeled recently, because everything in the room was new, including the bedding. A beautiful room.
This is a great motel and has alot of values. I stayed here in the 70`s and they have came along way since. Great food also. There are fun places to dine just a couple blocks east and a few blocks for Vets where I spend most of my time in Feb.
Very positive experience at the Savery
Ive read countless hotel reviews on several travel web sites but never had an experience where I felt the need to add a review, until now. My 2-night stay at the Savery was for a wedding reception. Within those 48 hours there were many special requests made. The manor in which the management and staff handled those requests is beyond words. This is also true for the basic services like the airport courtesy shuttle, doormen, maid/turndown service, front desk, etc. Everything was professional, courteous, prompt, and downright amazing. To give you just 1 example, at the airport we realized we had left a cell phone in our room. We called the hotel and they volunteered to send the courtesy shuttle to us with the phone. After hanging up the person realized that the shuttle was not on the property so he got in his own car and drove the phone out to us. Amazing. Our room was a spacious and very comfortable suite with a kitchenette. I did not see a basic room but heard that they were small. We faced east which gave us a good view. The bathroom was small but you soon look beyond that when you see the height of the showerhead. No limbo here. I did not have the opportunity to visit the 2 restaurants. The property is centrally located within a 1 to 3 block walk to the Saturday morning farmers market/craft fair, restaurants and nightly entertainment. Whether you are a picky or complacent traveler you will be overwhelmingly satisfied with your stay at the Savery.
I Won't Be Back!
This Savery Renaissance Hotel is a walking block away from the Civic Center and is owned by Marriott. We booked a Saturday night via the Marriott website. First, I must accentuate the positives. The Staff was professionally the best, genuinely kind and cheerful. The lounge was absolutely beautiful. The Fitness area in the Lower Level is quite large and has everything you could ask for including a beauty salon! This Hotel is very clean with plenty of mirrors. Now the downside. I dont know why, with all the $89.00 Leisure rooms available and hardly any occupants that we were assigned to this room. While the beds and furniture were like new, clean, and very nice, the carpet had soiled areas. The bathroom was really what one would call a half bath. It had a toilet, a small sink and a tiny shower stall. On the shower floor, a workman obviously did a shoddy work of cutting the tile around the drain. A sharp piece of tile juts up and is a safety hazard. On the other hand it was nice to have a microwave, mini fridge and sink on the other side of the room. Before making reservations, I read the first two travel advisory reviews. The negative review was written before the renovation and the positive one after the work was done. You might consider this review neutral. ADVICE: If you like the feel of Famous old Classic Hotels, this one has all the awe. However, specify a room with a city view or you will get a dark one facing an old brick building. If you prefer a bathroom with a tub, you best say so, or should one have to?
The Savery may be Downtown, But it's no uptown Hotel.
My Fiance;Janelle,had planned this great escape for the two of us on Valentines weekend. She booked a Suite with a Jacuzzi (in room)and all the possible comforts of a fine Hotel.
On Febuary, 15th when she went early to pick up the key, she learned that there would be no Jacuzzi in the room. Not happy about the mix up she took the room anyway.
NOW JUST A LITTLE BACK GROUND BEFORE THIS EVENING WAS TO START. At 10:00 AM on the 15th of February I recieved a Valenstine Day Present and a long stemed white rose every 15 minutes untill I recieved the last present at an All Staff Meeting. The last was given to me by the Director of our agency. It was a Key to room 1042 at the Savery Hotel.
The first problem I encountered was when I tried to use the phone, It would not work. I used my cell phone to call the front desk and they told me I had to give them a check for $10.00 to make local calls, when I asked to speak to the manager they transfered my call to my own room. I never did get to speak with the manager.
Next, traveling a fair amount, I checked the bed lienens. To my amazment the comforter had dried urine on it. After going to the front desk to request clean bed linens, the evening housekeeper was removing the comforter and stated ," oh, these do smell bad." So they were filthy not just stained.
Janelle had ordered a bottel of Champaine to be delivered at precisely 5:30, it came well after 6:00 PM. She had talked to the Manager by this time, and all he said was he would have a tray delivered to the room. What kind of tray neither of us will ever know, because nothing was ever sent to the room.
Finalythe next morning we went to their swiming pool and spa room. Well, they were pretty nice except I had to point out to the Maintenance worker as well as the attenant, that on the south wall the therostat (1 0f 2) was hanging out of the wall with exposed wiring. Now with all of the children running around and playing this was scarry. Electricity and water with children does not mix, for a safe fun weekend.
And to sum it all up, the most we were offered was two free drink cupons( which I did not use) I decided to keep as a token of the evening.
Thus the stay was verry poor and I would not recommend staying there to anyone I know............ Dwight T Blumhorst
Des Moines Iowa
TripAdvisor Reviews Renaissance Savery Hotel Des Moines
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