Renaissance Asheville Hotel
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Historical Traveler Reviews Renaissance Asheville Hotel
We loved the location!
The room was nice - it is in a great location and the staff was friendly.
Don't stay here!
Don't stay here! The room was just terrible. I had reserved a deluxe room with extra amenities. The room I reserved and guaranteed with a cc was not available even though I arrived at 5:30pm. The clerk did not apologize. All he said was that other guests arrived earlier and my room was given away. He even admitted that some did not have reservations, so reservations make NO difference. Even with the help of American Express's concierge service I was unable to get any sort of refund - even though the room I was ultimately given was substandard.
I've never had a bathroom where there was no toilet seat! There was no place to put any of my toiletries - I had to put them on the top shelf of the closet which was very inconvenient. There was no vanity at all! The shower curtain was dirty and something was growing on it. The a/c did not work. The faucets dripped continually. The room had a bad odor. It was just awful - I've never had such a bad room - and this is supposedly an upscale hotel!! NOT!!
There was one really good thing - the doorman who was quite lovely. He helped me find some great restaurants in walking distance and told me about some fun things going on in the city. He was great!
The Renaissance Hotel is just blocks from sightseeing, shops, crafts, restaurants and bars. The hotel was clean and my room was adequate, but nothing special. Depending on the time of year, the rates can be much higher than what is listed on tripadvisor. My basic room was $159 on a weeknight, and jumped to $199 on the weekend because of the Bele Chere festival. Although the price is higher than the hotels by the mall, the Renaissance is your best bet if being in walking distance is important to you - especially considering there are very few hotel options downtown.
Club Floor Review
The Asheville Renaissance actually has two Club floors, the 11th and 12th. We stayed on the 11th floor and had to take the elevator up to the lounge on the 12th. They have a nice breakfast selection and the club lounge staff are friendly and helpful. We felt the hotel was a good value - the room was clean, check-in staff were eager to please. One complaint is that the bathroom was tiny and had no exhaust fan. The location of the hotel is excellent - right next door to the newly reopened Thomas Woolfe house and within walking distance of Asheville's many fine downtown restaurants.
This hotel is located within blocks of all the bars, food and local entertainment. The rooms are very comfortable and the staff is more than willing to accomadate your evey need.
Stay Somewhere Else
Not at all what I expected. My wife's work put on a conference here and I decided to tag along and check out Asheville. It's too bad they picked this hotel (although I don't know what the other options are in the downtown area). When we checked in they stuck is in a "mountain view" room -- this, apparently, means incredibly small corner room. To make matters worse, the minute we walked in the room we were overpowered by the strong smell of deodorizer. Needless to say, we asked to be moved. They moved us down the hall (barely out of range of the scent) into a decent sized room. Better, but the rooms are not at all what I expected from a Renaissance. I've stayed at better appointed La Quinta Inn & Suites.
Since it was raining we decided to check out the hotel restaurant... but it was not to be. We stood and waited for a hostess to seat us for a few minutes before we even caught a glimpse of the first employee. I would've assumed they were closed had it not been for the people sitting and eating. She asked us how many... "two for non-smoking, please"... "OK, but it'll probalby be about 30 minutes because we just sat a party of 17." Nice. I should mention that there were two conferences being held there this weekend, but any good facilities manager would have the place better equipped to handle a capicity crowd. She said we could eat at the bar. It's important to note that the "bar" is nothing special AT ALL. It's a small alcove just in front of the check-in area... nothing about it makes you want to hang out there -- definitely not a place where you'd want to eat a meal there.
More crappy things... the lighting in the rooms is pitiful -- 4 flourescent lamps with 1 standard light fixture outside of the closet.
Had to call tech support to get the in-room internet to work.
Views are beat from all the rooms I've visited. Crappy parking lots, rusty roof areas, etc. Had hoped for a view of the downtown area.
Air conditioning is no better than the cheap Myrtle Beach motels I stayed in in high school. It's controlled by a wall thermostat, but is actually a noisy window unit. Crap.
All the staff people we dealt with were pretty cool, but theres little they could do to make this place better.
Bathrooms are clean, but really small. You can't close the door without doing some maneuvering. Tub/shower did not pass the pube test.
The conference was apparently smooth, but the staff tried to give one of the rooms to a larger group -- despite having a detailed conference contract with our group. And they switch a room on us without notifying anyone -- not a major inconvenience, but schedules with locations had already been printed.
Needless to say, we won't be coming back.
I expected a little more
The hotel is very convenient to downtown activities, and the views are really good (from the front of the hotel). The customer service and attitude of the staff was outstanding! The room was O.K., but the carpet was stained, the bathtub had an unsightly repair, and you could easily hear people talking in the adjoining room through the (ajoining) door. They had room service, but nowhere to set plates if you wanted to eat in the room. (Even Travellodge has a small table in the room). It did have a computer port, but thier was an additional $9 charge per day to use it!
On my next vist I will investigate other downtown hotels. The Best Western is right across the street!
Good hotel but need to work on the little details
There was a lot i liked about my stay here. I had a wonderful view from
the floor to ceiling windows in my room, the food in the restuarant was
inventive and very tasty, the service and the front desk was very
efficient at check in and a check out.
That doesn't mean that my stay was perfect. Parking seems to be VERY limited, there was a used champange bucket outside my room at the time of check in that was not removed for 18 hours. There were tops from the liquor bottles from the mini bar on the floor beside the mini bar. The air conditioning in the room seems to be very limited in the amount of cooling it will do before shutting off (not a good thing with the floor to ceiling glass mentioned above). There was only 1 server working in the resturant both nights i was there and they needed help. I did not see a manager around either night to lend a hand during the little busy time they had even to meet and greet other guests who sometimes stood waiting to even see an employee for 5 minutes or so. The bathroom, while well appointed and maintained, was so tiny that i could barely close the door without hitting myself with it.
They could have an excellent product if there was an effort to pay
attention to the little details but none of the little issues would
prevent me from staying there again and the full service options in
Asheville are pretty limited to begin with.
Hotel is in a terrific location for all there is todo in Asheville. We enjoyed both a breakfast buffet and aholiday buffet brunch in the restaurant -many locals apparently agreed. An excellentvalue! Excellent wait staff.
Not what it should've been
I travel for business and stay in hotels at least 130 days in a year. The name Rennaissance should indicate an upscale property, worthy of the prices they charge.
First, the King bed we were promised was not available when we checked in. We ate in the restaurant, a mistake. The food was cold, the steak was thin and overcooked. I had them take the meal off our bill.
The room they did give us backed up to the elevator shaft, so every time it operated, the cables clanged loudly. We were able to change rooms on our last day, but that room was barely large enough to hold our luggage.
We were disappointed and won't be staying there again.
TripAdvisor Reviews Renaissance Asheville Hotel
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We are now both utterly exhausted and are really looking forward to a warm shower and a soft pillow.