Nice hotel but poor customer service

The location of the hotel is fantastic - 2 minutes from the railway station and a small walk to Marienplatz. The rooms were pretty much clean enough although some of the furnishings were looking a bit worn. My only issue is that I feel the management could do with training some of the reception staff in customer relations. Apart from the younger man and lady who manned the desk at night, the receptionists were unhelpful and confrontational. However, if you can tolerate a bit of rudeness and complete lack of interest in you, then you could do a lot worse than here - especially for the price.

Convenient location,require refurbishment

Location of the hotel is excellent. The staff is helpful and pleasant. Breakfast is good. Housekeeping is not good at all. The carpet is stained and dirty. We have specified for non-smoking rooms but had to insist on a non-smoking room as one of our group was given a foul smelling room. They changed it for her after she insisted. Very noisy if you open the windows. It would be unpleasant in the summer, especially if the hotel has no air-conditioning.

MJB

A nice hotel in Munich

This was a nice place to stay. I stayed here in late June of 2004. While A/C would have been nice, it is not commonplace to have this luxury in European hotels. I parked in the parking garage, which is a little hard to find. The place is in a great location, next to the train station. The staff speak great English and were very friendly. The room furnishings were a little dated (a very old looking entertainment center with a old radio built in), but the beds were good. Rooms as well as the hotel itself was very clean. I didn't like the pillows though, very flat but then again you find that a lot in Europe. The breakfast buffet came with the room and was excellent. It was especially good since a comparable buffet in any other hotel in Europe would be around 20 Euro. I liked the decor the of dining room as well. I would stay here again, it was very reasonably priced and a good value.

No Airconditioning

We stayed here for one night in August before we flew out the next day, and would not recommend staying here in the summer. There is no airconditioning, and the rooms are sweltering. When you open the windows, the traffic noise is terrible- we got No sleep at all.

We rented two rooms, one for our three teenagers, and one for ourselves. The rooms were identical except that their room had been completely remodeled and was gorgeous, and our room hadn't and looked like it probably did in 1950. (Old outdated furniture, stained carpet and lampshades, etc.) If you are planning to stay there, ask for a remodeled room, and don't go in the summer!

Great Hotel

Recently returned from a five night stay at the Regent Hotel. I would echo the comments of the previous reviewer regarding the many amenities offered at the hotel. It's location is excellent, one block away from the main railway station. It's a short walk to the Marienplatz and other primary venues. We utilized the subway system to visit the Olympic Park and outlying areas.

We found the hotel staff to be very warm, friendly and helpful. Rooms were large compared to typical European properties and neat, clean and well maintained with good closet capacity. Rooms were made and cleaned in a very timely manner (usually completed by the time we finished with breakfast). Bathroom was especially large with double vanity sinks and heat lamp.

Breakfast was well presented and offered an excellent selection of hot/cold dishes that by far exceed the typical continental breakfasts offered by other properties. The food was very good and tasty.

If you are travelling with children you should request that the PPV channels be blocked out by the front desk as several channels offer several minutes of free previews that include graphic erotic movies.

Only negative is that we found the beds - and especially the pillows - too soft for our tastes, but it did not cause any undo discomfort for us as we adapted to them.

We would definitely recommend staying at this property - especially if you can garner a good rate for your stay as we did.

A very German place

I stayed at the Regent Hotel from 27.04.04 to 28.04.04, arriving there late night. The room and bathroom were quite large and comfortable for the price. Before I went to bed, I locked my room from the inside but forgot to hang the "Do not disturb" sign outside on the door knob. The next morning at 08:30 a resolute housekeeping lady opened my door with a passe-partout and without even bothering to knock before entering. She shouted at me "Guten Morgen!" and then left the room in order to do the same with the poor victims in the neighbouring rooms. I could hardly believe it. Wake-up call Regent style. Most unwelcome and definitely a sure way to prevent guests from coming back!

Great hotel!

My husband and I stayed at this hotel on our recent trip to Munich. It is in a great location, right across from the train station. We were able to walk to the main areas downtown in no time, but also used public transportation to get to some areas. The hotel staff was very helpful and friendly. The free breakfast was delicious with a variety of foods. This was a great change from just basic meats and rolls that we got at other hotels. The room was spacious with a great sitting area. One things to note: Please be careful if you have small children and avoid turning on the TV. There are some things that I thought were Pay-Per-View, but were available on the basic TV. Overall, this was a great place to stay and I would recommend it to friends!