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Historical Traveler Reviews Redcar Hotel Bath
They lost the reservation
I made a reservation back in the late summer for this february. I had confirmation number and confirmed reservation in December. when i got there they had no record of the reservation and no space and no suggestions as to vacancies anywhere else. Then they charged my credit card (wonder where they got that from!) for one night because I didn't cancel the reservation. No wonder they are no longer associated with Comfort Inn.
Please, please take notice of the reviews, i didn't!
Okay, I should have taken notice, but I really didn't think a hotel could be that bad. Not true. It is that bad. The whole experience starts when you arrive in the car park (actually it is a small yard at the back of the hotel maily covered in builders rubble that can hold 6 cars at best). You will find that the street parking is full and there are no long stay car parks nearby. My single room was big enough for a one night stay, however once inside it took some time to open the door from the inside as the lock was faulty and I had to force my key between the lock and the door frame to pry it open and escape; the TV was newish but couldn't receive a picture as there was no aerial; as with another reviewer the sink was so small it was impossible to fill the kettle without using the cup; two small milk cartons were sufficient for the first cup of tea but then black coffee was the order of the night as there was no more milk; the ensuite looked newly decorated however no blind and just a rather dirty net curtain covering an unfrosted glass window. Again as with previous review I found the customary clump of someone elses hair in the shower which actually didn't matter because there was no hot water at 7.30am in the morning. The general feel of the hotel and bedroom was musty, run down and about to close. Having walked through the kitchen and dining room on my way to the car, I decided to take the advice of previous reviewers, give the breakfast a miss and settle for a little chef on the way home. They say you get what you pay for. Well, this might be one of the cheapest hotels in Bath but I wouldn't stay there again if they paid me. Never again will I moan about the prices of Holiday Inns, Hiltons, etc as they are worth every penny.
Squalid Hotel - Avoid
Squalid dirty Hotel, very rundown. Wreaked of cigar smoke throughout the whole hotel. The first room on the top floor was no bigger than a single with broken furniture, holes in the wall where a bedhead had been and a dilipidated TV whose aerial was a lead once part of a portable aerial. The next room I got transferred to was not much better, mildew around the bath, cobwebs hanging from the ceiling and a noisy extractor fan outside the window which ran all night. Breakfast consisted of "plastic" ham and cheese. Disgraceful
This was the worst hotel I have ever seen. The room was old and dirty. The bathroom had mildew in every corner, the towel rack had fallen off the wall, and the toilet was ancient and stained. When I picked up the phone to look for different accomodations, it was grimy and filthy. The bed was as firm as a worn-out sponge. The only positive thing I can say is that at the desk they didn't argue with me about cancelling my reservation. So far, it appears I wasn't charged anything.
Comfort Inn - anything but comfortable!
I stayed at the Comfort Inn, Bath in early July, 2004. I have never stayed in a worse place. Inattentive staff, poor drainage in shower, absolutely atrocious mattress (consisted entirely of broken springs), inadequate continental breakfast. I would rather spend twice what I did at another hotel. I did not sleep either night. Ugh.
Only if you're desperate, stay here
I had booked a 3 night stay for 4 people on the 20/7/04 for the 12/8/04 - 15/8/04 as a 65th birthday treat for my mother. We arrived at 5pm - well past the 2pm check-in time - to find that not only were the 2 rooms - a double and a twin - not ready, we were also not even expected - after much searching our hotel booking was eventually found but were told that we would have to wait a further 30 minutes for the twin room to be made up. No apology or explanation was given without being prompted.
No-one was made available to take our luggage up to our rooms which would have been a problem for my elderly parents if they had been travelling alone.
The rooms are of an adequate size but are in a poor condition. New furniture/carpets and a paint job wouldn't go amiss. The facilities are limited - a hairdryer, tea/coffee, some shampoo sachets and TV are the only things provided.
The breakfast is provided as complimentary. This is of a very low standard. The hotel's idea of a continental breakfast consisted of tinned fruit slices, a loaf of bread, slices of ham and cheese slices. No toast was available as the toaster had broken. All of the products were from a supermarket economy range. The breakfast lounge was dirty as was the cutlery and table clothes. We didn't have breakfast after the first day and instead resorted to having breakfast somewhere in town.
On our second day there, we returned back to our rooms at approximately 6pm to find that they had not been serviced. Once again no apology or explanation was provided. On returning later to the rooms, only the bed clothes had been pulled over in my parents twin room - the bin had not been emptied, the bathroom had not been cleaned and the tea/coffee facilities had not been replenished or the cups washed. My parents also found that the hotel soaps/shampoos and conditioners had been removed from their rooms.
We also heard of other guests complaining in regards to windows that would not open or once opened would not stay open. Many other guests felt as disgruntled as us.
The only positive things to say about this hotel is it's location and the possibility of a parking space in an otherwise hard to park city, although only approximately 8 spaces are available.
Overall the staff were unhelpful and unfriendly and the hotel condition and facilities poor. If given the option of staying at this hotel again, we would turn it down. We paid £420 in total for 2 rooms for 3 nights. I would not call this hotel value for money.
Comfort In , Henrietta Street
We booked the Comfort Inn this spring for our vacation in August. I booked because of the consistent quality and the Comfort Inn name.
While the location is perfect for sightseening (it is in a beautiful row of Georgian bulidings) the hotel itself leaves a lot to be desired. We were lucky in that we only had to climb one floor to our room ( there is no elevator.)Our room was so small we had no place to put our luggage.(There was no closet and on two hooks on the wall.) One night we had horrible food smells permeating the hall and of course our room. When I complained, the manager handed me a can of air freshener! My bedspread had a disgusting stain and the mattresses should have been thrown out 20 years ago! We more or less slept on springs for 5 nightsThe kicker came when I went to take a shower the last day, only to find that we had been using dirty towels the whole time (who knows if they were mine or my friend's!) I won't even go into the breakfast room. The hotel has a lot of potential, but I woud not recommend it in its present state even if it was the best deal available!
A total dissapointment
This was meant to be a special occasion for our sons Graduation from Bath University. Comfort Hotel chosen for vicinity, 2 night stay, 13-15 July 2004. Rooms booked - 1 Double & 1 Single.
On arrival - No porter to carry luggage up 3 floors, (God help the elderly, infirm or young families). No in-house lift. We were not told this at booking with www.active hotels.com.
OUR SONS SINGLE ROOM 304 -: No Wardrobe, (Can you beleive it!) not even a hook on the door to hang clothes from, he had to use our room. No Trouser Press, No Remote Control for the T.V., T.V. not tuned in. Didn't ask about the hairdrier or toilet roll facility!!
OUR DOUBLE ROOM 305-: No Trouser Press, No hairdrier, Shower door missing, Shower head holder wrong size, (couldn't have a shower without holding shower head) ever tried showering one-handed?, Shower tray blocked, had to stand in water whilst showering. No toilet rolls, Sash window stuck in open position (a rather worrying safety aspect from 3 floors up, same with our sons room). No shaving light in bathroom, lighting very dim in bathroom & main room, bed too small, base all ripped, in need of throwing away.
Breakfast/dining room-: All table cloths were stained and filthy, cutlery etc the same, also, as were the carpets. Breakfast/dining room staff - couldn't speak much English hadn't a clue (not their fault - lack of management in-house training)
Staff did not look happy, no good greeting on arrival or the whole stay.
On departure: Had we been previously informed before our stay that the COMFORT HOTEL was under change of ownership (apparently the day of our departure) to REDCAR HOTELS, and had been left to run down, we wouldn't have booked.
We are not on our own for complaints during our stay, other guests were just as furious as us. One guest also had no wardrobe (room 111 if I remember correcly,) also, another no loo rolls, the other businessmen guests hated the dining room filth.
On our departing complaints, the young assistant manager did not even know the name of his superior manager, that's bad. You can't run a hotel on junior staff alone.
I work in a hotel environment, if our hotel was run the same way, we would be out of business & struck off the register.
What I have said is a copy of what I gave to the assistant manager at the Comfort Hotel before our departure. I would love you to pass this on to Bath Tourism, and any other web page you feel fit to do so.
Mr & Mrs Johnson. (Jersey).
A terrible hotel
This is probably one of the worst hotels I have ever stayed in. There a few things to watch out for: 1. Parking is very limited (I'd say 8 spaces). The manager seems to park his own car there too and doesn't care if he takes up a space or blocks others in. Prepare to wait 20 minutes while he sends a waitress out with his keys. If you can't get parked you'll have to use metered spaces and return every 2 hours.
2. The building is quite old and badly maintained. A sash window broke a cord as I was opening it and it nearly took my fingers off as it dropped shut. The hotel's solution upon complaint was to wedge it open with a bible.
3. In the middle of one of the hottest summers in English history, the towel rail in our bathroom was so hot it could not be touched by hand.
The hotel maintenance man was unable to fix it and the only option was to move room. The first room offered was 3 flights of stairs higher and the second room offered came too late to make any difference.
Nice hotel w/ great service
My boyfriend and I recently spent 3 weeks touring England, Scotland, & Ireland during which we stayed in a number of hotels. We were pleasantly surprised when we arrived at the Comfort Inn-Bath. It was located extremely close to the city center and the rates were quite reasonable. The room was spacious with a good size bathroom. Compared to some of the cramped hotels we had stayed in this was a delight. The staff was extremely helpful and polite. My only complaint is that the parking is very limited so grab a spot as quickly as possible or you will have to pay for an overnight spot
TripAdvisor Reviews Redcar Hotel Bath
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