Red Lion Hotel on the River - Jantzen Beach

Address: 909 N. Hayden Island Drive, Portland, Oregon, 97217, United States | 3 star hotel
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This 3 star hotel, located in the Hayden Island area of Portland, is near Esther Short Park, Interstate Bridge, Jantzen Beach Super Center, and East Delta Park.
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    TravelPod Member ReviewsRed Lion Hotel on the River - Jantzen Beach Portland

    Reviewed by jzsquared

    Meh for lazy staff

    by (14 reviews) Houston , United States Flag of United States

    The hotel itself was nice. It's a huge resort hotel on Jantzen Island, which is right on the border of Oregon and Washington State.

    However, we had major issues checking in. I had booked our room via the Hotel Tonight app about two days prior to our visit. I've used Hotel Tonight successfully for our entire trip thus far. The girl working the desk couldn't find our reservation, at all, then one of the other employees tried to find our reservation, but he got distracted, and wandered off, then we asked a third employee what was going on, and he just claimed we had no reservation.

    We waited for about an hour while they tried to fix our reservation.

    Then I called the app's 24/7 support line, an spoke to an employee there,and she called the hotel for us, and spoke to a manager and suddenly there was room for us, although we got no apologies or anything for the fact it took the hotel about 1.5 hours to help us, and it was their mistake.

    Very unhelpful front desk staff. They DO NOT go the extra mile to help their guests, at all.

    Our room was nice, at least. It had two big beds, a gigantic bathroom with a shower, toilet, and fancy shampoo and body wash and conditioner. The room also had a fridge, and the WiFi at the hotel was decent enough.

    We didn't get to enjoy any of the amenities of the hotel because it took the hotel so long to fix our reservation, so I have no comment on those, except the pool was huge and looked really nice, but we didn't have a chance to use it.

    Jantzen Island is also a nice place. There's a Starbucks, various restaurants from fast food places to McDonald's to places like Panera, to sit down restaurants like BJs.

    This review is the subjective opinion of a TravelPod member and not of

    Reviewed by visweshv

    Nice big room and huge hotel

    Reviewed Jun 28, 2013
    by (1 review) , United States Flag of United States

    The kids had fun in the evening in the swimming pool.

    This review is the subjective opinion of a TravelPod member and not of

    TripAdvisor Reviews Red Lion Hotel on the River - Jantzen Beach Portland

    4.00 of 5 stars Excellent

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