Red Roof Inn Cleveland East - Willoughby
How has this hotel rated in the past?
- High-speed internet in room
- Free High-Speed Internet
- Refrigerator in room
- Microwave in room
- Wheelchair accessibility
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TravelPod Member ReviewsRed Roof Inn Cleveland East - Willoughby
I stayed 10 days at the Red Roof Inn at Willoughby, Ohio and found it to be a mixed bag. I arrived around 10:30 on the evening of the 7th Jan to receive a verging on rude and decidedly un-helpful reception from the night receptionist, to the point that, had I not already paid for 4 nights and it being 10:30pm on a very cold night, I would have walked out and gone elsewhere. Thankfully, I almost had no further contact with this person (but the two further times I did, I received no better attitude either time - a terrible person to have in customer service). Thankfully, the day time reception staff were far better to deal with. The house keeping staff were also a mixed bag - most were very good but one of the staff in particular barely seemed to know how to re-make a bed. The finished 're-make' was barely better than if I had just pulled up the sheets!! From a room point of view - there are three levels of rooms and I chose the middle 'Superior' option which included a bar fridge and microwave. The room was a good size, well appointed with good sized desk included, good bathroom and the bed was very comfortable. The only other issue I had staying at this hotel was the fact that every 4 hours, I had to log back in to the Wi-Fi, which was a pain to do, often necessitating a reboot to clear whatever was preventing me from re-connecting. Had it not been for, particularly, my experiences with the night reception person, but also the poor housekeeping skills of one of the staff, and the Wi-Fi headaches, I would have rated this with an extra star.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
TripAdvisor Reviews Red Roof Inn Cleveland East - Willoughby
Travel Blogs from Willoughby
I left C******, Ohio to day after spending some very enjoyable times with Gary and Sandy - thank you both for your welcome and hospitality and thank you Gary for taking the time to share some of your wealth of Buick knowledge with during the process of putting that Buick 455 engine back together. I greatly enjoyed the time with you.
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