Red Roof Inn Cleveland East - Willoughby
How has this hotel rated in the past?
- Refrigerator in room
- Microwave in room
- High-speed internet in room
- Free High-Speed Internet
- Wheelchair accessibility
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TravelPod Member ReviewsRed Roof Inn Cleveland East - Willoughby
I stayed 10 days at the Red Roof Inn at Willoughby, Ohio and found it to be a mixed bag. I arrived around 10:30 on the evening of the 7th Jan to receive a verging on rude and decidedly un-helpful reception from the night receptionist, to the point that, had I not already paid for 4 nights and it being 10:30pm on a very cold night, I would have walked out and gone elsewhere. Thankfully, I almost had no further contact with this person (but the two further times I did, I received no better attitude either time - a terrible person to have in customer service). Thankfully, the day time reception staff were far better to deal with. The house keeping staff were also a mixed bag - most were very good but one of the staff in particular barely seemed to know how to re-make a bed. The finished 're-make' was barely better than if I had just pulled up the sheets!! From a room point of view - there are three levels of rooms and I chose the middle 'Superior' option which included a bar fridge and microwave. The room was a good size, well appointed with good sized desk included, good bathroom and the bed was very comfortable. The only other issue I had staying at this hotel was the fact that every 4 hours, I had to log back in to the Wi-Fi, which was a pain to do, often necessitating a reboot to clear whatever was preventing me from re-connecting. Had it not been for, particularly, my experiences with the night reception person, but also the poor housekeeping skills of one of the staff, and the Wi-Fi headaches, I would have rated this with an extra star.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
TripAdvisor Reviews Red Roof Inn Cleveland East - Willoughby
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