How has this hotel rated in the past?
- Shuttle bus service
- Shuttle bus service
- Continental Breakfast
- Continental Breakfast
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Historical Traveler Reviews Hotel Raphael Rome
Location, Location, Location
I am a thorough researcher and a tough critic, especially of hotels. I did days of research and lucked out on an internet rate of 97E a night at the Raphael. I was nervous to see what that would buy us, and blown away with the results. The hotel is intimate and classic (Picasso ceramics in the lobby!), the rooms recently renovated, gorgeous, and quiet. The staff could not have been nicer -- brought us a vase for roses my boyfriend bought, let us steal a lemon from the lobby for cocktails in our room; when we checked in they did ask us to move after the first night, but at the rate I couldn't complain. It turned out that both rooms were equally nice. And the best part is the location: in 4 days in Rome we didn't step into a single taxi. I will stay here on return trips to Rome regardless of the price -- the Raphael is perfect.
Hotel Raphael, Piazza Navonna, Rome
The Hotel Raphael is a beautiful, small luxury hotel located in an absolutely perfect location and IT STINKS! The rancid smell of cigars and cigarettes permeates the hotel even though it advertises smoke free rooms. The luxury room smells of old dirty, smelly, sweatfilled, gym socks. On top of that, though the outside evening temperatures were about 10 C, there was no heat for two nights. The owner/manager Hans Fritz's way of dealing with the problem was to say sorry and send the cheapest bottle of sparkling wine he could find to the room. This is a $450 a night hotel. Twice they removed the used towels and did not replace them unless you complained to the front desk. On the other hand dinner on the rooftop of the hotel was superior and the breakfast buffet outstanding. What a pity that such a beautiful hotel, STINKS!!!! If you are a smoker and don't mind freezing at night, this hotel is absolutely perfect. If they coulc clean up their act and fix the heating this hotel would be highly rated.
No A/C for $360 a night?
The PERFECT location for the traveler or Business travelr, but leaves much to be desired. Indifferent staff, with a few notable and friendly exceptions, and annoying little corner-cutting ploys left us disappointed. Not replenishing the toiletries is small, but a sign that they are watching every penny. Most annoying was the fact they turned off the A/C October 1, which left us in a very stuffy, airless room, or a noisy room with the windows open for $360 a night. The staff shrugged at our complaints and discomfort. Our advice is find another hotel near the Piazza Navona and only admire the Raphael's ivy exterior as you walk by.
Best location & wonderful boutique hotel
An excellent hotel at even better location. Right behind Piazza Navona, everything within walking distance! Front desk staff very helpful and accommodating. Welcome drink on rooftop with some of the finest views across Rome and the Vatican. Room was small but had all amenities - even great Bulgari shower gel and hair shampoo. Room very clean, antique furnishings and quiet despite street view.Restaurant on rooftop with great views - rather pricey but nice food. Very attentive service.
We stayed here for five nights in mid August. We really liked this hotel. After reading mixed reviews we were not expecting such a good hotel. Admittedly the standard rooms are small with limited storage, however, they are well decorated , very clean and comfortable. The staff are courteous and welcoming. Breakfast was expensive. The rooftop restaurant is great for an early evening drink. We ate there on the first night: the food was good but expensive. The location is excellent. There are wonderful places to eat within yards of the hotel behind the Piazza Navona. We were able to walk to Spanish Steps, The Vatican, Pantheon and The Forum etc. easily from this hotel. We did benefit from a reasonable rate during the height of the heat but would return if we could get an acceptable rate again.
Great location..not worth over $200
The location of the hotel can't be beat. It is fairly walking distance to many great restaurants and shops. The staff at the hotel were friendly and accomodating. However, I don't think it deserves a 4 star rating by any means. I would say 3 tops. The rooms are nothing to rave about. They are pretty shabby looking to be a 4 star. The roof top restaurant had a great view, but the menu was very expensive...vegetable soup was 18 EUR. yikes. Your money is better spent on any of the local restaurants surronding the hotel.
Poor Value for the Money
While the hotel is in a wonderful location -- right near the Piazza Navona -- and the hotel has recently been renovated, the service at the front desk was consistently unfriendly and not customer-oriented. This could be a fantastic hotel if a) their prices were brought in line with the value, and b) their front desk personnel could develop a new attitude. I could have overlooked other service snafus -- when, for instance, they forgot to clean our room at all one day, or the way they never replenished the toiletries -- but it was the arrogance at the front desk that really got to me. I could have even overlooked the front desk behaviors if the price was right! When spending close to $500 per night we expect more. I would've stayed at a simpler hotel like the Alberge Santa Chiara (sp?), a simpler and more unpretentious hotel also in a great location -- behind the Pantheon -- for less than half the price.
A Beautiful Hotel
I differ with the previous reviewer.....the Hotel Raphael was a beautiful hotel..the outside is covered with ivy and inside is one of the most beautiful lobbies in Rome...a small gallery of pottery some by Picasso.
The service is very accomodating but I agree the rooms are small. However, most hotel rooms in Italy are on the small side and in Rome we spent only 6-7 hours a day in the room...all of room was outside our doors.
The hotel is located 50 feet from the Piazza Navona which is the most bustling and lively sqaure in the city and the hotel was a short walkfrom all the major sites (a 20 min walk to the Vatican was the longest trek)
Finally, we had dinner with some friends on our last night in Italy at the hotel's rooftop restaurant overlooking St Peters and old Rome. It was one of the best meals we had in Italy in terms of salads, antipastos, pastas, and dessert (althought the steak I had was a mediocre cut).
On our day of departure they provided us with the hotel car service to the airport, a nice mercedes and pleasant driver for 50 euros (about the same rate as a taxi but more comfortable)
Overall for location, beauty, service albeit a small room the Hotel Raphael is a nice hotel and I would stay there again on our next trip to Rome. Be aware that the hotel is a bit pricey.
Terrible service, small overpriced rooms, noisy... I could go on, but let's just say it was dreadful. Save your money!
TripAdvisor Reviews Hotel Raphael Rome
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