Historical Traveler Reviews of Ranch Inn Jackson
Great location, good price
from Jolysa
Stayed here for one night in July, wish I could have stayed longer. I was very impressed with the location, it's right in the heart of town and within walking distance to just about everything. The rooms were pretty simple, not luxurious by any means but fine for a family vacation. I thought the rate was really reasonable, and the continental breakfast was decent. Had no problems with the staff.
Rude Staff, Terrible Experience
from A TripAdvisor Member
This hotel has the rudest employee named Patti who is suppposed to be working at the front desk but stands outside the hotel front door smoking - promoting a real positive image. Patti becomes angered easily and has a confrontational attitude. The internet service was not working and I reported to the night desk clerk who gave me a sheet of paper with the internet service phone number to call and report. I called them and the next day when I asked Patti when the service would be repaired, I was verbally assaulted by her stating that I had no business contacting the company and when I told her night staff had instructed me to do so and had given me an information sheet; she proceeded to call me a liar stating that was not so! She further went on to verbally abuse me stating that I had done nothing but complain....and that she did not want to hear complaints...if i did not like it there I should just leave...which we did as soon as we found another hotel. The hotel had inadequate parking on sunday due to a conference for city workers, the toilet would not flush which was promptly repaired by maintenance and the internet service did not work. The management owners were notified about this employees behavior. We were very disappointed in this hotel since it was recommended by a family member who knew the owner. The Ranch Inn hotel is clean and in a downtown location, however we found the hotel to be much overrated and overpriced. We completed our stay in a AAA rated hotel for much less than the nightly rate of The Ranch Inn and were no longer subjected to the abuse of this hotel staff. As professionals who travel a great deal of the time; we do not recommend The Ranch Inn.
Read the owner's response
Owner's Reponse
Anyone who works in tourism has had to deal with people like this at one time or another. Thank goodness there aren't many out there like her. There was absolutely no way to make her happy. She was determined not to be happy. She terrorized the staff of every shift from front desk to housekeeping & maintenance. From the moment she arrived for a 10 day stay it was one complaint after another, all day long and into the night. Everything from the type of cream we had for her coffee to a car alarm going off 2 blocks away (that was somehow our fault, too) - it was ridiculous. The plumbing problem was a normal problem and was fixed immediately. It would not have been any big deal to any other guest. The internet service was out for day for upgrades and she called the company who provides our service and gave them a bad time, too, demanding that they come out immediately so that she could check her e-mail. She went from shift to shift trying to get a better price because of the "horrible problems" she was experiencing, but wasn't able to get what she wanted, thus the nasty review. I did tell her maybe she should find somewhere else to stay since we obviously weren't going to be able to make her happy. I would do the same again. Noone in this business is paid enough to take that kind of abuse from a guest and our entire staff had endured 5 days of it. I've never met a more miserable person. She found the owner and did everything she could to have me fired, but it was apparent to them, as well, that this was a "unique" situation and not my fault. They had heard the stories of other staff prior to that. The Ranch Inn prides itself on it's cleanliness and friendly staff. We will continue to provide the best service possible to our guests long after this woman is off making life miserable at some other hotel. I'm sorry that someone like her is allowed access to a forum like this that people tend to pay attention to when planning their trips. I hope you will give the Ranch Inn a chance if you are ever in Jackson Hole.
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Love the Ranch Inn
from A TripAdvisor Member
We have stayed at the Ranch Inn many times & would recommend it to anyone. Clean rooms. Convenient to downtown shopping & attractions. Don't have to worry about parking. Staff is friendly & helpful. Highly recommend it to anyone. It is our number 1 choice when in Jackson. Rooms are good size & has many extras - coffee pot, micro waves in most rooms & refrigerators, hair dryers. Resonable rates. Wonderful view of Snow King. Everyone is always accommodating. We will definitely stay there again.
Great Place - Great Location - Recommend to All
from A TripAdvisor Member
Very clean rooms, great central location and friendly, helpful staff made this the perfect place to stay in Jackson Hole. Great value - including an excellent continental breakfast. Will be back. Couldn't ask for more!
Try the Tower Rooms
from A TripAdvisor Member
We stayed April, 2004 in a "Tower Room" and it was quite nice. Large room with balcony looking out onto the mountains, micro, fridge, coffee pot. Clean and quiet. But, if you are going to Jackson Hole for the trendy shops, dining and night life, don't do it in April! Very little was open; the town roles up between seasons. Probably why we only paid $49 for this nice room. We did get a peek at the standard rooms at the Ranch Inn and they are standard. Stick with the Tower Rooms.
Not the Best in Town
from A TripAdvisor Member
Stayed for 5 nights summer of 2003. Water was leaking on bathroom floor, parking was inadequate. There is a bar nearby where patrons kept us up all night. Complained to the front desk but was not offered any concessions. Two floor hotel with no elevator. Would not recommend staying here.
Terrible Stay! Beware
from A TripAdvisor Member
I stayed here over Labor day weekend. Horrible place. Staff is VERY RUDE. Don't check out 45min late or they will tow your car! BEWARE
Clean, Convenient, Affordable Rooms
from A TripAdvisor Member
My wife and I stayed at the Ranch Inn on September 28, 2001 during our last vacation into Yellowstone country. We chose this hotel for it's low rates (for Jackson, WY) and convenient location near the heart of downtown Jackson. While there is nothing particularly memorable about the place, we were very satisfied with the comfort and cleanliness of our room and felt that we received fair value for our money. We would have no problem recommending this hotel to anyone who wants to spend time in Jackson but would rather save their $$$ for shopping instead of blowing it all on a room you'll only sleep in.
Great Location
from A TripAdvisor Member
Great location near the square and most shopping. The town is not large and easy to get around. The motel is clean and nice size. The free continental breakast was basic.