Wyndham Virginia Beach Oceanfront
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Historical Traveler Reviews Wyndham Virginia Beach Oceanfront
Good for kids
First-you must sign up for By Request. You get late check-out, free internet and a few other things. It is so worth it. My kids and I stayed here for a night. I usually stay at the other end of the beach and had never even been on this end. The hotel is in a residential area. Not near other hotels at all. It isn't directly on the oceanfront, you have to walk through some homes...but it very very close. I prefer to be right on the beach. ok, the reason I would stay here again is the Kids Club. My kids went down there and didnt want to go.Michelle was wonderful and they loved her. They did arts and crafts and also went out on the sand. There was only one other kid there that morning, but they said it picks up later on in the day. I am a single mom and this amenity alone makes the hotel worth it. There is also a small gift shop in the lobby with boogie boards etc. I am going back to VA beach and staying here again. I would rate it a 3 star.
We had a lot of people staying at this hotel for a wedding. To start things off we had to wait until 7 pm to check in. Even the bride had to wait an additional 4 hours to check in. This was the first really bad customer service person we ran into. The lady at the front desk really talked down to us when we told her that we all were pretty upset. She said "Well that's just not my area and you'll just have to wait" You think that they would go out of the way for a wedding party. Second the bartenders were HORRIBLE! We stood at the bar and my friend honestly had to ask them if they worked there after they passed us 5 times. They were rude to us all weekend. We were kicked out of the patio seating because there was a wait. When we looked at the line there was no one in it. They also didn't want to stay open past 10 pm on the night of the wedding even though the bride's dad was paying for an open bar. Also our room wasn't cleaned at all. When we called down to see why they said they couldn't answer us, but they could bring the supplies so we could clean it ourselves. The rooms were dirty, the hot tub was freezing, and the staff was rude!!! If we wouldn't have had a wedding we would've left the first night!! Do yourselves a favor and FIND ANOTHER HOTEL!!!!
My kids and I stayed one night at the Wyndham hotel! It was great! We arrived 3 hours before check in and were given a pass to the guest changing room so the kids were able to swim until it was time to check in. I was very pleased with the room, it was comfortable, clean, and decorated in a cozy beach cottage decor. The staff was very friendly, and very accommodating. The hotel is further north from the other hotels and tucked in between houses so the beach area was not crowded at all which was very nice! The atrium area was very nice and is where the indoor pool and jacuzzi was. The kids loved it! The negative part of our stay was that we were not given any wash cloths, and we had issues with the vending machines, but were reimbursed our money. I will stay here again!
I was a little apprehensive at first given all the negative reviews that I had read previously about the hotel when it was a Ramada, but I thought that since it had switched to the Wyndham I might give it a try. It was the only decent hotel that I could find on the beach with a 2 bedroom suite. We stayed 4 nights, July 11 - 17. Not one problem at all. The staff was wonderful and friendly, the restaurant , Surf Club Ocean Grill, was good and not overpriced at all (we ate breakfast there every morning and a typical full breakfast was $6 - $10 each, not outrageous for a hotel restaurant), our suite was clean (very expensive though, which is a given during the high season and being oceanfront), the semi-private beach was nice, and the pools were nice (the outdoor was a bit chilly).
The only thing I was disappointed in, the 2 bedroom suites are not directly oceanfront and over the parking garage (we could see our car every night which was a plus but someone threw something over their balcony one night and it was all over our car, so be wise about parking under the rooms!). We paid $319 + $40 in taxes every night, I thought it should be oceanfront, but that is just poor design of the hotel. We had a partial oceanview, which you can still see the beach and the ocean very clearly, just a lot of building to look at as well. I was aware of this at time of booking, I just didn't know what to expect until arrival.
It is a bit far from the hubbub of the main boardwalk but we barely went down there anyway. I would definitely book this hotel again.
My friend didn't need this stess for her wedding
Bad-The main thing was the cleanliness; we stayed there for 3-nights and they never cleaned our room. Even to begin with the rooms didn't feel clean. Check in was at 4 o'clock and they didn't have most of the wedding parties rooms ready until 5 or so. The service for the most part was horrible. They where rude and made you feel like you where putting them out for ordering a drink. It seemed like only some of the staff knew what was going of and where willing to help and the rest didn't have a clue.
Good- After my friends wedding we went to the reception dinner and they did a great job. They where all so nice and helpful the food was great and the bartender didn't make us feel guilty for ordering a drink-unlike downstairs in the resteraunt.
Overall-the location is great minus the traffic(can't really do anything about that unfortunately), the resteraunt does look really good along with the lobby. Its the rooms that are very non appealing and dirty. For the staff that did do there job I felt they went above and beyond. But unfortunately to many did not even do minimal
Most of these reviews are from when this hotel was the Ramada!!!
We booked this hotel by phone (Called the Wyndham 800 #), and was given cheaper rates than online search engines. Immediatly afterward I checked the trip advisor reviews and became very scared! We decided
to make our own opinions, and am so glad we didnt cancel. This propert was bought over by the wyndham just 2 months ago, and they really have made alot of positive cahnges.
Our room was a King jacuzzi suite, on the 8th floor of the tower builing. It seemed this building was newer than the larger one, and all rooms in this building are suites. Our room was not what we thought a suite should be (just one room and no work desk), but the front desk informed us that is how they bill the room because of the anemities and views. We had the most amazing view, although they call
it a partial ocean view because the balconies cati-corner the ocean.
The room was clean and fresh, and they have Bath and Body works products for you in the bathroom. The beach is much more private, being the hotel is about a mile from the boardwalk. There were only hotel guests there. They had nice pools and a really nice sun deck. The resturant is new and beautiful. We ate lunch on ther esturants patio. Overpriced but good. Our maid was super sweet, always said hello and asked if there was anything special we wanted.
We called for a wake up call, never got one. The internet service in our room did not work, and the front desk made us call tech support to get the problem fixed. The service still never worked. The safe did not have a combination lick, just a key that was annoying to carry around all the time. We went to the front desk and complained about the internet and the lack of wake up calls, and were given a free nights stay, so were were more than willing to overlook these things.
We would definatly stay there again, and this hotel is definatly better priced than most there.
A First Rate Hotel
I just stayed at this hotel for the past week. I have to say that after reading the posts on this hotel prior to arriving there I was a bit aprehensive. I was treated very well by everyone that worked at the hotel. The hotel staff went above and beyond to accomodate anything that I might have needed and as far as I could see everyone was treated that way. Parking was not a problem at all. The restaurant and lounge Surf Club Ocean Grill was great. The food was wonderful. The staff at the bar treated you like they knew you for years, they made you feel at home and helped you in any way that they could. Jeremy, Dave, Ashley, Mia, and Linda went above and beyond to make you feel comfortable and had everything that you could possibly need. I would stay at this hotel again without thinking twice.
My family and I spent Memorial Weekend in this so called "hotel" but we wont stay there ever again. I wouldnt recommend this hotel to anyone whos looking to have a relaxing vacation without worrying about the cleanliness of the hotel everyday. I wish I read all the reviews before booking our room because the unhappiness with our hotel room overshadowed the experience of our vacation. We picked this hotel because the picture was attractive on the computer but the rooms were falsely advertised. The rooms were depicted as big and clean but thats not what we found. In fact, it was on the contrary, they were not clean and there were various unusual smells coming from the bathroom which werent to the standards the hotel advertised. The hotel was overbooked, overrated and overpriced and parking was impossible. Staying in this hotel was one of the worst experiences of my life thus far and I highly recommend everyone to read reviews before booking hotel rooms. All in all, I will never consider staying at a Wyndham hotel again.
Bad Service, Bad Food - Fire Alarm rang, walked down 17 floors for a "mistake"
Recent visit, loved the beach and view only. The hotel was awful.
1. Bad Service - Never saw the extra concierge treatment we signed up for with the Tower Club reservation. Yes, we had a card lock for the elevator to our 17th floor. When we requested the Bellman to help with the luggage on check out, after an hour I managed to physically get to the lobby desk only to find out they didn't know when he was coming in.
(The operator did not disclose this information when we called. She said, "I didn't know.")
2. The bathroom had mold on the grout around the tub and wall and the vent did not work. We got down to the last square of toilet paper by check out time. (Rationed, I think)
3. The patio window was so salty and cloudy, we had to wash it ourselves.
4. Bad Cable TV.. lots of snow and poor channel selections. To let the kids play outdated video games the cost was $5.00/hour for Nintendo Games.
5. Wireless Computer Network Connections received a "low signal" warning and we had numerous interruptions while using our connection.
On day 3 of our visit with plan to leave the next morning for another hotel in a different location -
The fire alarm rang in the early afternoon. We became very frightened and attempted to call the main desk. The phone rang and rang repeatedly.. no answer.. Then the alarm quit, but we headed for the elevator anyway..
(In light of the 9/11 problems of the past and staying in a tower, we had no idea what might have happened on the floors below us.)
The elevator had the Emergency Light Lit and it said to take the stairs.
So, we fearfully, departed down 17 floors of stairs. We stopped on the 7th floor after 10 flights and checked the door for heat. When we opened it, there was not a soul in sight, so we continued.
When we arrived down to the 1st floor, shaken and in pain from the climb.. crossed over to the main lobby desk only to hear the phones ringing and no one at the desk answering the phones.
Upon complaint.. and demanding to see the manager.. who replied - "It was just a mistake and one of the workers accidentally set off the alarm." He also stated he was "sorry," and "What do you want me to do about it."
He reluctantly gave us $50.00 of the day's bill leaving. (Which doesn't even touch the pain and ruined rest of our vacation.)
1. When in doubt.. always consider a fire alarm in a hotel as real.. no matter what..
2. Don't stay at this hotel unless you have good legs and can easily throw away money on crap.
3. Do, visit VA Beach.. it is beautiful and Do see Fort Story and the historical Cape Henry Light House a very close distance away.
4. Go out to dinner somewhere else.. I recommend Captain George's Seafood (on Laskin Rd.) and so does most of the town it appears.. King Crab Legs, Prime Rib, Salmon, Beautiful buffet with over 60 items to choose from.
5. Take the Owl Cove Inlet trip.. relaxing for a 30 minute view from the Aquarium.
Have a good trip.. Don't stay at this hotel. I'm in such pain now I can barely walk. My heart and thoughts go out to those of the 9/11 disaster.
What a disappointment
We've been staying at this hotel for decades, since it was the Mariner. When Ramada had it, it wasn't very good. But Wyndham isn't better. Eventhough the reconstruction is finished, the hotel smells stale and funky, there is mold and mildew in the bathrooms, the furniture is beaten up and there are holes in the walls from previous "appliances".
The new dining room looks great but the service is spotty at best.
The Front Desk staff is ridiculous. To say they are unfriendly is a gross understatement. Guests are not greeted with anything other than a cold stare; no one is addressed by name or welcomed to the hotel.
THe manager has been notifed of these problems and maybe they'll change now that the season is in full swing. But I doubt I'll return anytime soon.
TripAdvisor Reviews Wyndham Virginia Beach Oceanfront
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