Holiday Inn-Asheville Biltmore West

435 Smoky Park Highway, Asheville, North Carolina, 28806, United States | 3 star hotel
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Location

This 3 star hotel, located on 435 Smoky Park Highway, Asheville, is near Woolworth Walk, Malaprop's Bookstore, Western North Carolina Farmers Market, and Bent Creek Experimental Forest.
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Description

       

    Historical Traveler Reviews Holiday Inn-Asheville Biltmore West

    Not a Westin . . . but the beds are almost there.

    from

    So, this Ramada is under some serious construction. It appears that everything is being redone. The room's have a very modern decor with extremely comfortable beds. The hallways are also very nice. As for the rest of the hotel. . not so much. The pool is actually in the lobby and it smells like chlorine as you walk in the door. The staff are not winning customer service awards but they are accomodating. The location is ideal for downtown, Biltmore and any of Asheville's outdoor activities. For the money, this hotel was on par.

    The best rooms in Asheville!

    from

    I have to say that this was one of the nicest rooms we have ever stayed in. The rooms are so comfortable and welcoming, and the decor is gorgeous. We also ate dinner at the Ramada Plaza each night and the food was very good. They also had live entertainment one of the nights. We highly recommend this hotel for not only its rooms but also the friendly staff and great service.

    Finally Ramada's making the right move

    from

    The staff was very helpful and friendly and the food in the restaurant for breakfast and dinner was great, but it's the rooms are what I want to talk about, because I spent some time asking a lot of questions about the work going on at the property. The bottom line is that the rooms are dated, but, by the middle of July, they expect to have their new rooms ready to rent. And if you're willing to take a chance, you have to see this place. The owners were smart and put together a sample room and it is beautiful. It is obvious that they're putting in a lot of hard work to turn this place around, and from what I can tell, they're on their way. When I come back in August, I'll be staying here in one of those fabulous new rooms! And of course the indoor heated pool is great too!

    Worse than deplorable!

    from

    Yes, they are remodling, but they waited waaaay to long! There was rust in the room, scrathed up old furniture. Not only was the wall paper peeling badly in the room, but so was the wall! The carpet and bathroom floors were sticky. The bed and the couch in the room smelled musty and VERY uncomfortable. Feeling I was not a real picky person, I ignored the bad reviews. They are so true! Yes, the pictures of the lobby are grand, but walk down a very narrow hallway (carpet worn and smelly), and find your room, and it is very disappointing. They should close this place down until renovations are completed. Even then it is hard to believe they can change the structural problems. I have never been so disappointed and feel this hotel is misrepresenting themselves as a good place to stay. We paid $53.00 for a room, at a Ramada!, and yes, we figured out why when we got there. Got there too late to change hotels. Be prepared to stay on the first floor, because they are starting in the upper floors. There were old mattresses laying in the hallways. Hope they are not releasing asbestos particals as the hotel seems very old and outdated. They didn't ask us how we liked our stay, I guess they wouldn't ask anyone that question! It was horrible. I have to go back to that Asheville area again in a couple of weeks, and I will be looking for another place to stay!

    This Ramada is limited!

    from

    We spent one night in March 2005 at this Ramada in Asheville. The rate was quite low but I thought I was safe with the Ramada name. The hotel was very run-down and dirty. I don't consider myself picky, but I would not stay here again.

    Great accommodations!

    from

    I read the previous reviews before booking my reservation and am glad I did not pay too much attention. My stay over the long July 4, 2004 holiday weekend was fabulous!

    I stayed on the third floor, and the room was clean. The television was large, perhaps a 27", and featured extended cable. The hotel included adjactent to the lobby a whirlpool tub that seated 10, a heated indoor pool that connected to an outdoor pool, and a small sauna. There were plenty of lounge chairs on the decks both inside and out, warm poolside towels, and a lounge where you could order cocktails brought out while you enjoyed the pools. In addition to the lounge, the lobby also featured a restaurant and a full breakfast buffet for $5.95. The lobby was five floors high and had all glass walls on either side. Many of the rooms overlooked the lobby, and some had balconies.

    The grounds were adjacent to a Shoney's restaurant and overlooked mountains out the back. There was plenty parking, and the hotel was right off Interstate 40 on the Western side of Asheville.

    The staff was extremely nice. The maid service was fine. There were soda and ice machines on each floor, and there were three elevators on each floor (front, middle and end) for your convenience, the middle and end of which were glass and lighted, with great views. Also, if you are visiting the Biltmore Estate like we did, it is only a six mile Interstate drive, and you can purchase your tickets at the hotel front desk in advance. A great time saver!

    The hotel was extremely kid-friendly, and although we did not check it out, I was told the hotel also had a video room for kids. In addition, my daughter was able to enjoy the water-fountain, bridge, and stream that ran through the lobby.

    The only complaint I had the three-day stay was that although the water and pool decks were clean, the pool tiles around the top edge needed some scrubbing, but that was about it.

    Of course the added bonus for this hotel was that the rates were low, $74 on Saturday, $58 on Sunday. Those were great rates in comparison to other Asheville hotels during the holiday weekend (most of which were $100 plus) and in consideration of the pleasantness of our stay. I would definitely stay there again.

    Website is misleading

    from

    Liked the website pics,looked nice, and said it had been renovated. If it had been I would hate to see what it looked like before. The tiles on the lobby ceiling were brown and looked like they would fall soon. The rooms were dark and the carpet was filthy. The hallway and elevator lobby carpets and walls looked even worse. The only redeeming thing about this place is the staff. They were very friendly which is suprising because they must get blessed out on a daily basis due to the condition of the place.

    Beware of the roof

    from

    I know several people who work there and they used to brag about how nice the place was, so I decided to try it. I have never in my life seen such a place. If you stay on the sixth floor watch out the roof has a tendency to leak. It was not a good experience.

    BEWARE Plus dirty

    from

    If I were Ramada I would be embarrassed to have this hotel list as a Ramada. The rooms and bathrooms of this otel need to be seriously updated. The bathrroms were filthy. There was nonskid in the tubs that had probably been there for 40 years - blakc instead of white. Floors were so dirty in bathrrom that your skin crawled.To top it off, I had a late checkout and went out to lunch. i arrived back and a maid was in my room and had opened all the Birthday presents and cards that were for my grandaughters birthday. Had the jewelry in her pocket and had the check hidden in a pizza box instead of turning them in to the front desk if she assumed we had checked. Stay clear of this place.

    TripAdvisor Reviews Holiday Inn-Asheville Biltmore West

    3.50 of 5 stars Very Good
     

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