The Tower Hotel
How has this hotel rated in the past?
- High-speed internet in room
- Free High-Speed Internet
- Room service
- Breakfast Available
- Refrigerator in room
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TravelPod Member ReviewsThe Tower Hotel Niagara Falls
Good, clean, standard hotel, big room. All that is necessary.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Tower Hotel Niagara Falls
Excellent Hotel & Staff
My husband and I stayed at the hotel 23-26 Apr 04. "Scott," from the front desk, was absolutely the most courteous representative we have ever dealt with in all our travels. He called our room within 5 minutes of our check-in to ask if we needed anything and to ensure that we were happy with the accommodations. We told him that we were quite pleased with the accommodations and the staff's professionalism. The entire staff was extremely professional, courteous, helpful and friendly. On numerous occasions we would briefly chat with a female from housekeeping (we cannot recall her name) as we passed her in the hallway or while we were all waiting on the elevators. She would always greet us with a friendly smile and a genuine greeting. We also have no complaints about the size of the room. We actually thought the size of the room made it even more romantic. We had read a couple of negative reviews at your website prior to our arrival; however, those negative reviews were quickly dismissed as soon as we checked in. The service at the hotel was so absolutely outstanding that it warranted sending an e-mail to Ramada stating everything that is contained in this review. The next time we visit Canada (when it's a little warmer of course) we will undoubtedly stay at the Ramada Plaza Hotel Fallsview again.
I just got back from Niagara Falls, Ontario. My boyfriend and I went for one night (Valentine's) and stayed at the Ramada Plaza Fallsview. I had read some negative reviews on the tripadvisor website and was a little apprehensive about staying here...but it was AMAZING!! What a unique experience. We had a King Suite City View, but discovered that we had a great view of the American falls without the extra charge. The room was gorgeous, and not too small as some of the other reviews stated. The room is smaller than most other hotel rooms, but it has everything you need for your stay and the view more than makes up for the size of the room. We were taken care of by the lobby staff and everyone was extremely helpful. The washroom was very clean and contemporary. I was hoping for a jacuzzi tub, but our room had a shower. The shower was spacious and very nice. I think that a lot of the people who are writing these negative reviews are extremely hard to please. I can appreciate a nice place when I see one, and I appreciate what it has to offer. This hotel was wonderful. I would recommend it to anyone.
An intersting and unique stay
Stayed here for 2 nights between christmas and new year 2003. Its a very unique experience staying atop the minolta tower. The views are fantastic (even with a cityview room) and the view from the observation deck even better. Hotel location is good for all the major attractions and ideal for the new Casino Niagara. The staff were the frienliest and most helpful I have had in a hotel with lots of good local knowledge.
The rooms are well appointed if slightly on the small size but adequate for a short stay. Food at the hotel is also good either by room service or dining overlooking the falls. You could stay in a more luxurious hotel with more facilities but for the cost, uniqueness and friendliness of staff I would thoroughly recommend this hotel.
My husband & I just got back from visiting Niagara Falls, Ontario, Canada. Our trip was from December 14-17, 2003. It was a tough decision, but after reading all the reviews on this website, I picked the Ramada Fallsview, located in the Minolta Tower. I'm glad I did. I found the staff to be extremely friendly & very helpful. We had a great view of both the American & Canadian Falls. Yeah the rooms are small, but you're in a tower. I thought the shape of the room was was really neat, as was the experience of taking a separate elavator to the top floors. Outside, there was a lot of construction going on because of the new casino that's being built nearby, but it was still easy to get around (one of the construction guys even helped us with directions!).
A word to the wise: steer clear of the TGI Friday's next door; it costs a small fortune. And the Denny's down the street? When was the last time you paid $60CA for breakfast (including $6CA for two cups of coffee?). Look for sandwich shops like Quiznos or Subways and save a ton of money. In summary, take the negative reviews with a grain of salt. Stay at this hotel & make up your own mind. You'll be pleased!
Interesting but a bit disappointing
I booked a one-night stay on November 22, 2003 for the fireworks "extravaganza" over the Falls (which lasted all of 2 minutes) which kicked off the Christmas season and Festival of Lights. I was so excited to have booked a full fallsview room which I had specifically asked if it had a view of both the American and Canadian Falls. The view of the American Falls was fine but a bit far; the view of the Canadian Falls was almost perpendicular to the Falls. Upon entering the room and seeing the view, I returned to the front desk to try to get another room with the view I had been promised but was told by a not too interested desk clerk that the hotel was completely booked-- there was nowhere for me to move to. I found this difficult to believe given that they will not give out room assignments until check in and check in time is at 4:00 p.m. and we were there around 1:30 p.m. We ended up watching the fireworks over the Falls from the observation deck with approx. a dozen other folks (a few floors below our penthouse room on the 30th floor) which defeated the purpose of having a Fallsview room to view the fireworks!!! Nonetheless, the view from the observation deck is lovely! The rooms are extremely small: the width is just large enough for a bed with 2 nightstands on each side. Lighting in the room is not well placed for reading in bed. There is a desk in the middle of a wall unit on the wall across from the bed. The wall unit contained a TV, microwave, and unstocked refrigerator. There was a coffee maker and coffee on the desk. The bathroom had a pedestal sink with nowhere to conveniently place toiletries. The room had a shower stall only. I self parked in the lot across the street from the hotel which got very full.
The lobby has newspapers (but not on Sunday) and a gift shop. One thing to note is the interesting elevator one must take from the 29th to the 30th floor. It reminded me of a dumbwaiter. One must summon it by continually pressing a call button. Then to move between floors, one must continually depress the floor button. It moves very slowly and is very small (just large enough for 2 adults with suitcases). It is not for the claustrophobic!!! The location of the hotel is good (and is near the incline rail which is not operating at this time of year and is also near where the new casino will be) and the view I'm sure is spectacular if you're lucky enough to get the right room. I do wish that the windows opened so you could hear the Falls like at the Sheraton on the Falls. I stayed there the night before my stay here. I will return to the Sheraton; I will not return to the Ramada Plaza. It was a unique experience, but once was enough.
We loved this hotel
My husband and I reserved a fallsview room and was truly amazed at the view. This room, although small had everything you needed, including a refrigerater and microwave & jacuzzi tub. The room was clean. It is a room for 2 people. The staff was very friendly. The restaurant was too pricey but food was good and the view was awesome. We got the pkg. deal and it was well worth it. Two tickets to the Maid of the Mist, Butterfly Conservatory, and $50.00 off the meal at the Pinnacle Restaurant. Shuttle bus passes which we used a lot. But what I want everyone to know is that the Fallsview room is the room to get!!! I have never seen Niagara Falls and this is the way to go!! We sat in front of the huge windows and stared at the falls for a long time. Very romantic!! Took many pictures and they all came out beautiful. Well worth the money!!!
We stayed for two nights at the Ramada to celebrate our fifth wedding anniversary. It was a pleasant surprise. We expected a top class hotel but there were several things that exceeded our expectations. The lobby staff were soooooo friendly, helpful and courteous. They arranged a dinner reservation at the Pinnacle Restaurant (excellent meals), called us taxis twice and gave us directions to several attractions, as well as greeting us every time we walked past the desk. The rooms at this hotel are exceptional... amazing views, top quality toiletries, comfortable beds as well as fridges and microwaves in every room. Finally, we were pleased to see that this is the only Niagara hotel that doesn't have inflated or hidden expenses. The long distance call home to check messages cost $3.50 not the usual $20 at hotels like the Courtyard, and the parking was $9 for VALET service! Overall, this was the best stay we've ever had in Niagara and we would recommend it to anyone.
I Got Married Here
My husband and I just got back from our wedding at this hotel. We booked the entire wedding over the internet and got married on the hotel's observation deck overlooking the falls(they close it off and reserve it for you during your wedding). I was pleased with the way the wedding was handled, the staff I came in contact with and the service providers the hotel uses. The spa/hair/makeup service providers were amazing and I looked wonderful on my wedding day.
This is definitely a boutique hotel and there were many weddings happening while we were here (4-5 per day). I will describe the pros/cons of staying here and our experience with the wedding itself.
There were many pros of staying here. The wedding planners and staff were friendly, helpful and truly wanted you to have a good stay. They planned the wedding and everything was executed according to our directions. It is a very small hotel (42 rooms in total) on 3 floors (27-29). It has a quiet atmosphere and not many guests. You could not hear the person in your next room and would not be awakened in the middle of the night or early morning with people coming and going. The hotel restaurant served good food and generous portions. The hotel is fallsview and well situated in Niagara Falls near the attractions shuttle. The view from a fallsview room was spectacular.
The cons of staying here were primarly room size and lack of upscale ammenities. Our fallsview hotel room was very small and received a lot of direct sunlight which heated up the room between 10 am - 2 pm regardless of how low the air conditioner was set. The bathroom did not have a jacuzzi or tub, only a shower. The hotel does not have a large lobby, pool or whirlpool, although you can use the Radisson's across the street.
I would only recommend this hotel to those getting married through the hotel's wedding packages or couples wanting a very quiet place to stay and don't mind the lack of ammenities. The rooms aren't big enough to accomodate more than 2 people anyway, so this is not a place for families.
The cost of dining out in Niagara Falls is outrageously expensive and I found this to be true regardless of whether you ate at Denny's, Outback or the dining establishments in the hotels themselves. The price of meals is easily double what you would pay for the same meal here in Toronto for lesser quality food. There isn't a large selection of ethnic type restaurants there, with the exception of a few Italian places. It's mostly fast food and home cooking, not upscale dining. We actually found Denny's meal prices similar to some of the nicer dining restaurants in the hotels. Come on, when should someone have to pay $15 CAD for a Grand Slam breakfast! The cost of meals will be an issue regardless of which hotel you choose to stay at, all restaurants have similar prices, although we did find a restaurant around the corner from our hotel that was having a $9.99 steak dinner special.
There is a casino/hotel being built in the fallsview hotel area that will continue for the next 2 years. There was construction dust all around the fallsview area hotels. Again it wasn't noisy, just created some traffic and dust.
Do Not Recommed This Hotel To Anyone!
Absolutely the worst hotel experience of our lives in a resort area.. prepaid 1 week reservation for nonsmoking jacuzzi cityview-upon arrival only smoking rooms with showers available, not even a bathtub-- plumbing problems the first night that persisted for entire week length of stay, maintenance was in and out of our room till 3am our first night, hotel finally gave us another room "just to sleep in for the night" at 3am after we insisted we would not be staying in current room. Refused to let us stay in different room after midmorning, claiming all rooms were full and they needed the room back. Offered to "upgrade" us to different room for $50 per night surcharge, we refused to pay differential and were told they didn't see any problem, after all we were "only inconvenienced for about 1 hour during the night". Wound up back in original room teeny-tiny, other reviews not exaggerating on miniscule size of room. Less than 6 inches of space to get around to far side of bed, requires moving only chair in room and straddling bed corner every single time side of bed is accessed. Virtually no closet at all, amoire has about 18 inches of hanging space and is considered the closet for the room. Rug was dirty, didn't appear to be cleaned the entire length of our stay. small in room tv set sideways into amoire, no means of viewing from bed, and only 1 chair in room for seating. Coffee available in downstairs bar and is $2.50 per 8 ounce cup.The hotel's lone amenity is an onsite restaurant, very overpriced. No pool, jacuzzi or exercise area, charges for all phone calls both local ($1.75 per call) and long distance. Shuttle bus is $10 per person with pickup next door to hotel, only stops at 4 attractions.overheard many people complaining about size of rooms and limited views at front desk, management very unresponsive and told people that this is a boutique hotel which in their interpretation means smaller rooms and fewer amenities. i thought boutique hotels meant more intimate facilities and higher level of services, wrong in this case. embassy suites next door built in the last year now occludes most of the view in over 1/2 of the so called "cityview rooms" and has now turned them into obstructed views. Our so called cityview room was actually views of the Radisson and Marriot tower hotels, just a small sliver of actual view of a nonhotel nature.This room is overpriced at any level above a Motel 6 pricing structure. At $50 per night, it may be a good value if staying only overnight. For any longer length of stay or higher price structure it is a poor value for the money.I would not recommend this hotel to anyone.
Don't waste your money
We were on our honeymoon, and I suppose we just wanted everything to be perfect. That was our first mistake. First they lost our reservations and said there was nothing they could do about it, they were booked up. Finally they found them, and wanted to charge us more because the rate we found was on the internet, even though the website said to call the hotel. We paid for a fallsview room we got a construction view. We were told there would be a jacuzzi in the bathroom, well it was a showerhead, not even a tub. They didn't give us any of our phone messages. They charged us for parking our own car on the street. The restaurant, even though the view is good, was expensive and not worth the effort. The Skylon has a better view anyway.To sum it up, they really put a damper on our honeymoon, but I will visit Niagara Falls again, I just will not stay in this hotel.
TripAdvisor Reviews The Tower Hotel Niagara Falls
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