Ramada Limited Downtown Vancouver

I read with interest this "review". I immediately noted similarity to the "review" written in February 2004, the hometown of the "tripadvisor" being the same, the CAPITALIZED keywords, the DOT DOT DOT (...) usage, the short punchy sentences, the FINAL SENTENCE ALL IN CAPITALS.

If not alarming, I would find these fictitious comments humourous.

Let me tell you a bit about our hotel. For the past 5 years running, our property has been awarded GOLD KEY status by Ramada Canada. This status only goes to those hotels who maintain their inspection ratings in the top 10% of all hotels in the chain. Our rating in our November 2004 inspection was 494 out of a possible 500. This does not happen through happenstance, or through "Smoke & Mirrors". It happens through hard work and dedication by a whole host of people. Of note, I must also point out that our Housekeeping staff enjoyed another year with no deductions during the inspection. None.

The suggestion that there was a blood stain on a comforter is ludicrous, as all bedding, including comforters are machine washed in our in-house laundry after each guest checks out.

Noisy guests? I cannot think of any hotel that has not had a noisy guest. We as others do, police this as best we can, and do not hesitate to remove offending guests, after certain warnings are given.

Our Complimentary Deluxe Continental Breakfast is second to none in the industry. Our selection of three fresh seasonal fruits, danish, croissants, scones, muffins, bagels, cereals, juices, coffee, tea and milk provides more than ample choice for everyone. Furthermore, guests are not limited to one selection, as in many hotels. Our guests enjoy an open buffet, and are welcome to help themselves as their appetite demands.

Our European Boutique-style property, described in all our marketing material and property website, describes our room sizes as "cozy and comfortable". Though they are not of a grand style, neither are they advertized as such. They are quiet and contain all the comforts one would expect, including wireless hi-speed internet (complimentary to all guests), coffee maker and complimentary coffee and tea, iron and ironing board, complimentary daily newspaper, large screen television, voice mail and data ports.

Our front desk supplies for guests that have forgotten personal items includes, toothpaste, toothbrushes, combs, razors, deodorants, shave cream, and many other personal hygiene products, all at no charge to the guest. Are these items stocked in each guest room? No, but then I cannot recall any hotel that does that.

Lastly, the suggestion that a guest's vehicle could be broken into in our valet parking lane while the guest is checking in, without our staff being aware is nonsensical. This has never happened to any of our guests. All one needs to consider is this: Why would a guest whose vehicle was just broken into in front of the hotel, as suggested, not immediately make this known to the front desk and valet staff? Simply, because it has never happened at our hotel.

I abhor writing lengthy responses such as this. However, I felt that the person who is targeting our property with these fictitious comments needs to take up another hobby.

We welcome the commentary of other travellers, and the individual who wrote the comment that our cleaning staff inconvenienced them with early morning vacuuming, was rightfully disatisfied. Those formative comments assist us in ensuring things like that do not happen again. That is valuable feedback.

This other, is just fiction and should be recognized for what it is. I would hope that the administrators at Trip Advisor realize that their website is only as valuable as the comments provided by travellers sharing their true and reasonable commentary.

Thank you.