Ibis York Centre
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- Wheelchair accessibility
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Historical Traveler Reviews Ibis York Centre
Just back from a 2 night stay in this hotel - Absolutely Dreadful....The temperature in the hotel is unbearable and a good nights sleep is out the question , No Air Con and miserable staff to boot. York is a great place and the location of this hotel is good its just a huge pity that the service and quality on offer is so poor......Big Thumbs Down
DO NOT STAY HERE !
Stayed for one night for our daughter's Graduation Ceremony in July this year. Booked the hotel through Superbreak which I have since found out are situated in York - they could have their Christmas Party there!
I have never stayed in such a horrible and smelly hotel.
The bedroom was not fit for humans or animals.
The bathroom was disgusting. The basin and surround was wrotten and the taps leaked all over the floor. The shower curtain was filthy. The toilet had not seen a brush or bleach in it's long life.
The bedcover had blood stains on it and the room smelt of urine.
The Ibis hotel should be rebuilt or completely refurbished.
A great shame as York is such a beautiful city and I shudder to think that foreign tourist could stay here and think that the rest of the UK hotel trade is similar to this!
I am currently awaiting a reply from Ibis Hotels and will be interested to see if they take anything on board as I can't believe that I am the first to compain so strongly.
Whatever you do, do not stay at the Ibis hotel and I just wished I had read your reviews before I booked the room.
Some of the hotel staff were just plain rude!
First off, I got a great rate so I cannot complain about the room. Our room was fairly okay for UK standards. The brekkies was revolting. Do not eat the hot stuff, stick with toast and yogurt. This was still okay concerning that the rate was pretty good.
My only problem with this place was that our room was on the first floor overlooking the car park. The staff go out on their smoke breaks right near there. They were making fun of the guests and were really quite rude. One guy was making fun of Americans using a mock American accent and another guy said a Scot was an cheap (--) and he should have spit in his tea. I was repulsed. I couldn't wait to get out of there. Their voices were loud and they carried. Dumb jerks!
The location is good for the station.
I have very few other good things to add about this place. There was mould in my bathroom, the paint was peeling off the walls and the furniture in the rooms was very old and tired. As was everything else.
If you just need a place to crash having been out on the town and drunk too much, fine.
If you're sobre or intend spending any time in the hotel, I really wouldn't stay in this place.
Get the House Doctor in!
My wife and I stayed in this hotel 3-4 May 2005. We had booked a double room and checked in together. We were given a room on the top floor, the previous servant quarters when the hotel was a Georgian Townhouse. The room had twin beds! Finally managed to get a double room just down the hall, no apology or explanation as to why we were put in a twin room. The double was tiny with a velux window. The TV had to be pulled out of the sloping roof recess to watch it and although I asked the staff to replace the TV remote control or at least the batteries, this never happened. The mattress was old, hard and noisy. The pillows were just as bad (but not noisy!). The entire hotel needs a makeover, the public areas are better but it is still very dated with old grubby carpets throughout and dodgy carpet fittings on many of the stairs. The breakfast buffet is okay, typical Ramada selection. The hotel is fairly convenient to the City Centre, only about 500m from the City Walls but about a 10-15 min walk into town. I was lucky in that I got the room at a much reduced rate through work but the normal rate on the Internet is around £145 per night and it is hardly worth £50. York has plenty of hotels to choose from that are much better than this one. There is a Premier Inn on the same street but closer to the city and it is only £57.95 per room with a much higher standard.
Try somewhere else!!
Having spent 2 nights at this hotel on 1-2nd April 2005 I would definitely not recommend it to anyone.
Although the location was good, a 10 minute walk to the centre of York, the bedrooms were dated, shabby and in urgent need of refurbishment. The bathroom was tiny, the extractor fan was noisy, the toilet seat was broken, there was mould around the bath and on the ceiling, the shower curtain was mouldy and the curtains in the bedroom were falling down. the bedspread was old with holes in it The bed was hard and so were the pillows.
The receptionist on duty had poor people skills and did not apologise once even though we had to move rooms twice during our 2 night stay there.
All the 3 rooms we stayed in were of a similar poor standard in furnishings. We had stayed in better Youth hostels than this hotel.
The public areas were decorated to a higher standard with new carpets and wallpaper.
There were not enough staff on at breakfast and those that were there looked overworked and miserable. The breakfast however was very good and plentiful.
I would NEVER stay at this hotel again. York was great though and my husband and I intend to return again in the near future and will look on this website for our next hotel before we book up.
Felt I had to write a review about this place. Went with the wife for 3 night new year break (04/05).
The thing that I first noticed was the missing bits of decor, stained carpets and ceiling tiles with large brown stains on them throughout the hotel. The brown bath (don't get me wrong it was clean just very old and missing lots of enamel !!) and the DIY filler around the edge. Now I'm no DIY guru but our hamster could have done a better job.
The food was ok, if a little bland but I suppose that depends on your taste. However, the staff were friendly and helpful enough ... when asked !!!! ... and therein lied a problem. You had to ask for everything !! Let them know your ready to order, ask for a bread roll, remind them you'd ordered a bottle of wine, ask for desert, ask for tea/coffee. Every single time. It was like we were invisible. I don't blame the staff entirely they just didn't seem to have any sort of service systems or protocol.
Rooms are either ridiculously cold or unbearably hot. You can turn the radiators on/off but whichever way you had an extreme. The car park is ok, if you drive a smart car but to be fair we were warned about that on booking.
The main thing in it's favour is an excellent location.
Believe it or not I'm not one to complain and to be honest we had a good time. The hotel would be ok if you don't mind 1970's decor and the fact that the whole place needs a refurb. Oh yes and you don't expect any real level of service when dining.
Due to my occupation i have stayed in a great deal of hotels over the years, and this was by far the most unpleasant.
The hotel decor itself was very pleasant when arriving but when shown to your room you will find it small, basic, and with an appauling and ill kept bathroom.
But the worst part of the stay was the staff who, apart from one receptionist, seem to go out of their way to assist you as little as possible.
I have never before, as a paying guest, been made to feel as much as a bother as i was in this hotel.
If you dont want to feel like an imposing relative on holiday, dont stay here!!
Great Staff, very helpful
I stayed at this hotel at the start of August 2004 for a weekend.
The hotel is located on a main road into the city centre, so access to all the main tourist attractions is easy- its about a 10 minute walk to the heart of the city.
The rooms are a decent size, all the normal things you would expect from a room, comfy beds, good bath and shower facilities.
My only gripe would be that the rooms were a little to hot. Then again, I was in York on one of the hottest weekends in a long time.
The staff are always willing to help, and the service- which I experienced at breakfast, is polite and professional.
Finally, I have to thank the young-ish night porter of the hotel, who was unlucky enough to see me come back into the hotel at some ungodly hour of the morning twice in a row. I was slightly the worse for wear and looking somewhat dishevelled after a few nights out experiencing Yorks pubs. The banter between me and the porter made me smile a lot, he gave customer service over and above the call of duty. I didnt get his name, but thank you, whoever you were.
A good hotel, professional staff, would I stay there again...definitely
TripAdvisor Reviews Ibis York Centre
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