Mercure Inverness Hotel
How has this hotel rated in the past?
Historical Traveler Reviews Mercure Inverness Hotel
A Little Worn
I have just returned from spending a long weekend at the Ramada Jarvis in Inverness.The hotel is ideally situated right on the river in the centre of Inverness with a great view overlooking the river.However on arrival it was a bit of a problem getting parked as the small car park was full which meant driving around in circles for a while waiting for someone to leave an then grabbing a space.When i commented on this at reception the girl apoligised and explained that as it was a free car park people would use it to go shopping who were not residents.She also saod they soon hope to install barriers soon to stop this.
The staff were very friendly and happy to give advice,the hotel rooms and facilities very clean and tidy but the furniture decor and carpets had seen better days and were a bit worn round the edges although this did not spoil our stay.We also had lots of space as we had i double room i single room for my son and a sitting room for which we got a very good deal.The food was ok with the standard buffet breakfast where you could help yourself to as much as you liked to keep you going for the day.
The evening Table-d-hote menu was reasonable at £17.85p per head and was enjoyable.
All in all we enjoyed our stay and will pay a return visit again.
Definite Room for Improvement!
My boyfriend had booked a surprise weekend here for my birthday and just before we left I read all the reviews but hoped they were exaggerated. Unfortunately not. We arrived having booked a non smoking double room with breakfast to be put in a smoking - twin room room only basis. The receptionist offered to try to change it the next day but couldn't promise anything but we didn't bother. The hotel was undergoing refurbishment and don't think they had quite made it to our room yet. Therefore, it was very noisy and if you wanted to stay in bed past 8am - tough! On a plus note we found all the staff with the exception of the night doorman to be very pleasant and helpful.
Room For Improvement
My wife and i visited this hotel in September 2004 and after booking a double room where shunted into a tiny cramped twin room at the end of a corridor on the 5th Floor.The room was rubbish and obviously had not been decorated for some time.The bathroom was tiny and bare pipes could be seen all over the ceiling.It appeared to have been a broom cupboard at sometime in the past!.After a swift visit back to reception and a short "chat" with the manager we were offered a studio on the 4th floor overlooking the river.The difference in this room was amazing it had obviously been recently redecorated/refurbished and was spot on.Thing is why do they put people in pokey broom cupboards when they have studios available.The restaurant was okay on our visit and food was okay but staff were rushed off their feet(very short handed,why?).They also all seemed very young and had only a hazy idea of different sorts of drinks.wines etc. That said they worked very hard to compensate for their lack of knowledge.The gym area and pool is located in the basement area and is okay but in need of refurbishment.Overall the place is okay but make sure you get on the 4th floor in a studio and facing the river as noise levels on the street side of the prems can be intrusive.The staff were a bit thin on the ground but those that were there were helpful and tried hard.
One of the worst
this is possibly one of the worst hotels i have ever stayed in, the travelodge is like the hilton in comparision. i paid for a double room (just for me) non smoking & upon arrival i they said my room is a single smoking room as their doubles were full & only somking rooms left. they said i could change later on but they were fully booked for the rest of the week so i couldn't in the end.
breakfast is very poor. everything tastes microwaved, even the toast. in fact the taxi driver told me she knew the chef & said that even the scambled eggs come pre-scrambled & the chef just sticks them in the microwave. several times i requested a poached egg with a runny yolk. not once i got a runny yolk and the shortest time i waited for an egg was 20 min, with an average of 30 min. also they tasted like they had been boiled in vinegar so i never ate them when they did eventually arrive. no pastries, yoghurts etc as advertised on the menu. you only get toast or a fry up.
the rooms are noisy, from the street outside and also from the people in other rooms. you can hear conversations & tvs through the paper thin walls. i was 4 floors up & still got woken up by people shouting in the street as the windows had no sound proofing at all.
i will never be staying here again & it is not worth staying here for anyone else either.
for less money you can stay in the royal highland opposite the ramada which is one million times nicer.
Only good thing is location
I have been staying in the Ramada for 3 weeks & will be staying here for another 4 weeks for work. The only good thing going for this place is it is slap bang in the middle & is the only hotel in the centre with a gym, the others like Thistle & Marriott are too far to walk. The first week I was given a tiny room next to the lift shaft which kept me awake all night long as well as the water pipes from people in the next room whenever they had a shower/used the toilet. The next week I was given a bigger room but still incredibly noisy from the pipes next door which kept me awake. The week after I had an "ajoining" room with a locked door but it was so thin I could hear every word which also kept me awake as the people woke very early & used hairdryers etc.
I have attempted to use the pool on several occassions but have only managed twice because it is not fit for more than 3 people and it is only 10m long.
Breakfast is terrible. They advertise so many things on the many but there are no pastries or fruit yoghurts. You either get greasy fry up or museli.
The restaurant is not so good either. They leave a menu in your room but when you go to the restaurant they had a buffet & said they had to go ask the chef if he had time to cook. He did but half of the items were not available.
If it were not for the location or gym then there is no way I would stay in this hotel.
gym and pool grubby and not clean...
room nice but I had upgraded it...
worse was lack of privacy of hotel bedroom.. constant interuptions..bedroom door opened by maids when asked not to come in! but worst experience was coming back from breakfast to find a window cleaner in our room standing next to my wide open suitcase full of my underwear!!!
not nice experience!
staff were appalling. most unhelpful. room ok
Received Complimentary Room Upgrade
After the train ride from Edinburgh, we were quite disappointed to learn that our preference for a room with a double bed was given away even though we called in advance to inform the hotel we would be arriving late. The hotel was entirely booked and we were left with two twin beds (one of which was partially collapsed) in a very small, dirty looking room. After a compaint to the front desk that evening, we were told to inquire the next morning for something more suitable/comfortable. We were moved to the our new room on the 4th floor (the Jarvis Studios) into a much more tastefull, contemporary and clean room that was easily twice the size of our former room. It was clear that our new room had been two seperate guest rooms that had the wall removed. We were very pleased. If possible, request a room on the 4th or 5th floor as these were the only rooms that looked like they had been updated. The complimentary breakfast was adequate, but the dining room was always filled with empty, dirty tables. The front desk staff were very courteous, but only after we expressed our initial disappointment.
The location was ideal...situated on the River Ness, within easy walking distance from the train station and in the heart of the old city. Inverness has a beautiful Vistor Centre two blocks from the hotel and the staff were very informative and courteous. I would advise anyone going to Edinburgh to take the short trip to the beautiful city of Inverness. Remember to bring Nessie some salmon.
Good leisure facilities
A bit scruffy and ugly on the outside, but a nice hotel with good leisure facilities - pool, sauna, steam room, jacuzzi. Good breakfasts, less wonderful evening meal. Overall good value.
The inverness experience
I Have stayed at the Jarvis hotel in Inverness on Many occasions and found it excellent
The service is first class and the staff are more than helpfull
The resterant is overlooking the river ness and has a beautifully romantic setting.
TripAdvisor Reviews Mercure Inverness Hotel
Travel Blogs from Inverness
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