Route 66 Hotel And Conference Center
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TravelPod Member ReviewsHotel Arbez Franco-Suisse La Cure
A great motel full of Route 66 memorabilia. Nice bar and diner.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hotel Arbez Franco-Suisse La Cure
Let's do it again!
We've found a new "home away from home". Have stayed with these folks twice, now. We have family in Springfield, but they've had to move to a seniors facility that doesn't have room enough for us to stay with them. When we were visiting for Thanksgiving we found the "Route 66" and fell in love with the charm of the place. They have obviously spent big $$$ renovating, upgrading, and "theme-ing" the facility. Great service and comfort. So, When it came time to visit Grandma for Christmas, we had no question but to book a week at the Route 66. We'll be back for Easter break!
We were pleased with the overall professionalism and graciousness of the entire staff. The Hotel is conveniently located close to various dining establishments. The Hotel is five minutes from the Lincoln Home Area and the Abraham Lincoln Library and Museum. It was moderately price and we loved entire the atmosphere displayed. When we visit Springfield, again, we will stay at the Rt. 66 Hotel and Convention Center.
No Kicks here
Stayed at Rt 66 while in town for The Illinois State Fair. Had reservations for 2 nights, checked in they thought we were only staying 1 night. Was motioned to what direction the room was. Went and parked the car (it was raining out) drug luggage in and up the stairs (there is no elevator)as well as no air conditing in the halls. Could not find our room #. Went back down to front desk while my Mom waited with all the luggage. Was told by another person at front desk where the room realy was. Room smelled musty and was damp. Bathroom had seen better and cleaner days. After a full day at the fair and raining again. Back to our hotel parked way closer to our room and went in. BUT..... the room keys won't work. So back down to the front desk. Not a I'm sorry for the inconvience, here's a free/ comp. breakfast for in the morning, nothing. Checked out next morning. I questioned the charges they had charged my cc when I made the res. for 1 night and then they charged my cc for 2 nights so now I have 3 nights and I only stayed 2. Female whitout a nametag at front desk said she took care of it. When I rec. cc bill there were 3 nights charged. Called at least 4 x's, noone at the front desk could refund (funny how they could overcharge me)
i would have to talk to a manager, finally I was able to speak with a manager who really did have my cc refunded the 1 night that I was overcharged. And I didn't get the great Route 66 price it was quite a bit more. The staff in the cafe were friendly. And decent food. Would have to realy think about staying again.
Pleasant overall experience!
I recently found it necessary to take a trip to Springfield, IL, and hesitated staying at this hotel due to my previous experience with same approximately 3-4 years ago. However, due to its convenience to my required business and its reasonable room rates, I decided to give it another try. I was pleasantly surprised to find this stay much improved. The desk clerk was pleasant and courteous, the room clean and comfortable, and an added plus was the convenience of a restaurant right on the premises. Everyone I encountered went out of their way to be of assistance and make my stay pleasant. When I commented that I was pleasantly surprised to see such an improvement from my last visit, I was advised that the hotel was now under new management and working very hard to work out all previous difficulties. My overall stay was good and I encountered no problems. I would have no hesitation in staying there the next time I need to go to this city.
We recently decided to stay an evening in Springfield, Illinois enroute to Ohio. We saw the Route 66 hotel when we stopped to eat dinner and decided stay the evening. I'm very happy we did. Not only was the staff most helpful but we loved the personal touches integrated into decorating the property...much more interesting the typical, sterile chain hotels. The antique cars in the lobby were a big hit with our young sons. My wife and I appreciated the accommodations were modern, clean, and very comfortable.
The entire family enjoyed the stay so much that upon our return home; we cut one day's drive short and spent the evening relaxing from the road.
I'm not sure where some of the other reviewers stayed but it certainly was not the Route 66 hotel we experienced.
We are planning to stay there again next Spring on our trip to the east coast.
Unique museum-like hotel
Passing through Springfield on a fall motorcycle ride my wife and I and 2 other couples stayed at the Route 66 Hotel and Conference Center. We arrived late afternoon and checked in a the front desk with no reservation. The lobby was bright and clean, the front desk person was courteous and helpful. We asked for 3 rooms close to each other and she accomodated us for novel price of $66. She proceeded to tell us if we were hungry the Filling Station bar and grill is just down the hall. We went to our rooms, cleaned up and travelled down the memorabilia filled hallway to the bar. Lots of vintage motorcycles, old road sings, and half of a drag racing car hung on the wall. Arrived at the bar and felt like we had just travelled further down the road. We enjoyed some drinks and eat some grub. After we went back to our rooms and got some rest. The rooms were cozy. We liked the atmosphere and would return.
Dishonesty of People Today
We have stayed at this hotel several times in the past two years are have found this a very positive and unique experience. It is an older property, however the redesign is totally awesome. We found the facility to be unique. It's full of antique cars, motorcycles, license plates, and have the cutest diner! The hospitality of this hotel is one of rarity today. They were courteous, fun, and wanting to please. The rooms express the Route 66 motherroad theme and are supplied with the basics plus! For the price and the uniqueness, we found it a great find! We'll make it part of our trips to Central Illinois for years to come!
Not worth the time or money
While exploring Route 66, my wife and I were determined to take in the experience and friendliness of locally owned hotels and restaurants. Our first stop for the night was Springfield, IL. This hotel had potential--a nice looking exterior, great memorabilia, and a welcoming lobby. The desk clerk was courteous and exclaimed that the room was $66, which we thought seemed both reasonable and clever. As we proceeded to our room and opened the door, we realized that this place was worth no more than $40. The room smelled old and musty, and the bathroom was as grungy as a Seattle rock bannd. While we did not fear for our safety in this hotel, we did notice a lot of noise and horsing around in the hallways. The beds were lumpy and old, and the pillows were the kind you get on an airplane. The fabled "demise" of Route 66 was allegedly ushered in by the Interstate and Corporate America. This hotel does nothing to prove us wrong. We will not stay here again, and will have to stay somewhere off of Route 66 the next time we are in Springfield. It's a shame that a city this nice has a hotel this lousy.
Interesting Front Desk Experience at Check-In
We were just driving through, and needed a room for the night, no reservation. The front desk told us that only Whirlpool Suites were available at a very high rate. I asked to speak to a manager and, miraculously, a room became available. The hotel shows pretty well from the street and lobby, but the rooms are old and basic and noise from the conference rooms carries right through the walls. The rooms seemed clean but we didn't stay long and would not stay again. It served it's purpose as a place to flop for the night.
Over-Priced Hotel, Don't Believe The Brochures!
Let's see, where should I start? We arrived in Springfield late Friday night. Stopped at the Route 66 hotel. I went inside to get us (my husband and I) a romm, but no one was to be found. I walked the halls, came back to the front, still no one around. I yelled out "hello, is anyone here?" Went to the front door, told my husband, who was in the car, I can't find anyone. I went back in and yelled out again, then walked the halls again, after about 10-15 minutes I finally found a lady and gentleman back by the grill, locking it up I suppose. The lady responded to me that they had people who just quit, they walked out so they had to lock up. I find it strange that the front desk would be left ungaurded, however, that is not my concern. My concern is that I am a customer and had to rome the halls to find help. The young lady finally came to the front and asked what I needed. I stated that I would like a room with a jaccuzi, which while I was waiting for service I found a brochure that stated rooms with jaccuzi's starting at $99.00. She didn't ask me any questions or let me know how much the room was until she finished with my credit card, then she stated, that will be $330.00! What? For two nights? I find that CRAZY! I also feel that she should have stated the price before charging me. I said, "The brochure states, starting at $99.00." She then said, "Well, just to let you know, don't always believe the brochures, because prices are always more on the weekends." Are there no other rooms at this hotel with jaccuzi's that could have costed us less?
I am not one to complain, I hate that about myself, I wish I could have just stated that we would find somewhere else to go. But I didn't.
Anyway, we went to our room, it was quite bigger than we had expected, it was two rooms converted into one. Which I am now thinking, was there another room with a jaccuzi that didn't have two rooms that we could have gotten for less money? I went to the refrigerator to put some soda in it and it needed to be defrosted, it was terrible. I then went to the bathroom to put our shower things up and the bottom of the tub was gross looking. My husband said it was stained, but it looked terrible. We went ahead and stayed because it was by this time around midnight/one o'clock and had an afternoon wedding to prepare for the next day.
Now don't get me wrong, it was very roomy, however, for this price it should have been roomy and clean.
The day we were departing was another unique experience. I went to the front desk, the lady (a different lady) was there to check me out. She asked how was the room, because it was newly remodled. I stated that the room was okay, but didn't care for the price and how we were basically thrown in it without knowing if there was something less expensive. She then just asked me, "Is this on your credit card?" I said yes, and she checked me out and was not at all pleased with my comments. She didn't say have a nice day, kiss my butt, or anything. I was only stating my opinion as she had asked and she didn't care one bit.
Buyers, the room to beware of is room 106, it costs $150.00 (plus 15.00 tax, total of 165.00) a night on weekends. They won't bother asking if that is okay until they have already wrang you up. And also, ignore prices listed in brochures, and maybe on the internet.
I think we were robbed! We will NEVER stay at another Route 66 again. The customer service is terrible, they are not friendly at all and offer no assistance in giving prices for rooms. They will give you their most expensive room available.
I am curious, does Route 66 have any rooms with jaccuzi's that is less than $165.00 a night on weekends?
TripAdvisor Reviews Hotel Arbez Franco-Suisse La Cure
Travel Blogs from Springfield
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