Ramada- Great Location O.K. room

We just returned from a trip to Gatlinburg. We stayed at the Ramada, which is in a great location; in the middle of downtown Gatlinburg. You can walk to everything. The room however was not as clean as we would have wished and the hotel needs upgrading. The door to our room had a crack large enough to see through when the door was closed. The carpet did not look like it had been vacuumed when we arrived. We did have a sliding glass door on the back which opened right to the parking lot so unloading and loading our car was convenient. The vanities need upgrading from the 70's style look and the sheets were pretty worn. Would stay again, but would shop around first.

No Smoke in the Smokies

This Gatlinburg hotel advertises a jacuzzi in the pool area and a 3-meal restaurant, both plusses for selecting a hotel, but it has no jacuzzi in the pool area nor a restaurant. It's just a big lie. It's beat up and shabby overall. I had requested a fireplace room, and agreed to pay $10 extra per night for it, but the fireplace pilot light went out repeatedly, requiring many calls to the front desk, and they never did fix it during my 4-night stay. I was told they'd exchange it, but they never did. I couldn't get the a/c or heater to work (we had both hot and cool nights). The front desk would tell me ridiculous things like I had to manipulate the dials to get the a/c and heater to work in a special way; that the wind blew hard down the chimney and blew out my pilot light! (I once had an open flue gas fireplace for 18 years and the wind never blew it out!) Everything in the room looked old and used. It had exactly TWO coat hangars in the open rod area (not a closet; a rod). They had this 4-floor building they called a "Tower" and one day, the elevator didn't work. The first night, the toilet stopped working in the middle of the night! I called and was told "no maintenance until 7:30 a.m." The absolute end was finding my bed unmade at the end of the first day and the front desk telling me that it's a hotel rule that if any item at all is left on the bed, the maid won't touch the bed! In 25 countries and 40 states, this is the first time I ran into that. I demanded and got a refund for the nonworking fireplace, after the night manager said she would not credit my account. All this "repair" and demanding took uo too much of what I wanted for a vacation from hassle. In the immortal words of Bette Davis, "What a dump!" The Best Western looked really nice, as did the Treetops motel. The Microtel looked really nice too. I kept wishing I was at one of them.

Disappointed

All I can say is it not what you expect after viewing the website or brochures. It needs to be updated or rates need to be reduced.

Really enjoyed the ramada

We stayed at the Ramada and my parents went also, and they are 81 and 82. It is close to everything, and we didn't have to walk very far to eat.They have a ramp and the walking was easy for us, and we could take our dog. You can go up front and watch the people and traffic if you want. Great location.Friendly, courteous staff.We will stay there next year again. We have stayed several places in Gatlinburg and did not have to walk up an incline like some places. They furnish a refrigerator, coffee maker, and had ice machine, and pop machines. Wish we could afford to go more often. Could park close to our room without walking far.

Dingy, Dirty and worn-out in the Luxury suite

Told at the front desk I was in their best room, but I say it needs redecorated.

I love this place.

Mom, dad and I have been going to gatlinburg for quite some time now. We have been going to the ramada inn hotel since I was little. Every year the hotel is always up to my standards. The outside pool is great. It's very clean and my mom and I enjoy it a lot. The inside pool is very nice also. The rooms are always clean. The maids that clean the rooms have always been very nice and willing to help if needed. The parking is also wonderfull. The people at the front desk have always been great and friendly. I highly recommend this hotel.

Great Location - Nice Property

I've stayed here several times and am surprised by the earlier reviews (Sorry Hartselle Neighbor:). This is admittedly an older place, but the rooms i've had have always seemed well kept. There are two main buildings - the motel and the tower. The tower is where the indoor pool is located and it is the only building I have stayed in - can't comment on the motel building. The rooms are clean and comfortable and the location is tough to beat. The hotel is right in the middle of town on the parkway. It is pet friendly - an important factor for me - and the puppy walking area is plentiful. The pool area has been in working order on my trips - usually in the winter.

Don't expect fancy from this place. But for location, price and amenities, I would recommend it.

Don't be foolish!

The Ramada 800 said there would be a heated indoor pool & jacuzzi. There must be a secret to the jacuzzi. In staying there for 4 nights, we were never lucky enough to witness it turning on. No one we talked to saw it turn on. The "front desk" said it was on a timer. Must be a seasonal timer!!The heater was off for the first 2 nights. They switched our unit out (gave us another faulty one), then wound up putting the original heater (that didn't work) back in!! We repeatedly called the front desk & I have written the management of this Ramada.WE WILL NEVER STAY WITH THEM AGAIN!! There are too many other choices in Gatlinburg!!

Pass this one by

We chose this one because of the pool and jacuzzi. When we arrived, The jacuzzi didn't even work and was filthy. The heating quit working in the room and we woke up in the middle of the night freezing our butts off. The staff was unconcerned. A very bad experience and the rates were too high anyway.

Do not stay at this hotel

My family and I made reservations at this hotel for October. On the website, it said they had a heated indoor pool and a playground. When we arrived, the pool had a film on top and we were unable to swim in it for a couple of days. When we could swim, it was so intensely hot that you couldn't stand it. The area around the pool was filthy. When we talked to the front desk, they were impolite and not helpful. The "playground" consisted of one set of monkey bars. The room was filthy.

Pieces of the wall were chipping off, the air conditioning unit did not work and had to be replaced while we were there, and the handle to the sliding glass door was broken. I would strongly advise anyone not to stay at this hotel.