L'Ermitage Beverly Hills
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TravelPod Member ReviewsL'Ermitage Beverly Hills
This is the only place serving brunch buffet i
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews L'Ermitage Beverly Hills
Best hotel I've stayed in on West Coast
Can't describe a better experience anywhere. Friendly, professional at checkin. Valet greeting kind, considerate. Rooms large, elagently decorated, well designed and quite functional. Every detail is thought out by management. Pool and spa quiet, discrete. Food and beverage outstanding. Concierge staff polite, understanding, knowledgable and accomodating to perfection. The whole package here and I travel often in major cities. Have stayed four occasions at L E'rmitage and consistent excellence at this hotel.
One of the best hotel experiences I've had
I have stayed at many a hotels and I have to say, L'Ermitage is one of my best hotel experiences.
- service was superb. I had doormen running to open my cab for me (at 3 a.m.!) and run up the stairs to open the door as I entered.
- professional greetings every time. Each time I was addressed at the front desk and when I called the front desk, they referred to me professionally by my last name.
- bags were brought to my room on time.
- gourmet pastries every day.
- rooms cleaned and restocked twice a day.
- I was greeted each time I was met in the hall by staff.
- room were a wonderful mix of modern Asian furniture and interior design with warm lights. Beautiful vanity area, tubs were good size, and the bath products - Aveda - were therapeutic to my busy business-related days.
- the most comfortable king-sized beds.
- Staff was at the bar immediately if I needed to order food and drinks.
- Drinks are so incredibly expensive.
Attractive, Good Food, Responsive
After years of searching for a "go-to" hotel in Los Angeles (I've tried Mondrian [Suddenly, the Hip-Hop Hotel that redefines deferred maintenance], Chateau Marmont [The food and decor makes you want to overdose on some heroin of your own], Four Seasons [boring], Viceroy [bad food, small rooms], Shutters [boring], Maison 140 [terrible service, bad bathrooms], Argyle [ugly all around]), I have finally settled on the Raffles. The service, food, electronics, and decor are all very good. The location is central. Only "cons" are (i) some of the cool gadgetry shows its age by breaking from time to time, and (ii) no real lobby scene (if you want that in your hotel).
So good we stayed there twice!
Stayed at this hotel in November 2003, thought it was so wonderful we cancelled our reservations elsewhere at the end of our holiday tour and returned. Arrived on a Saturday evening, facials and massages first thingon Sunday morning to get over the jetlag - really wonderful!
Lovely rooms, helpful staff. Look forward to the next visit!
Everyting and More
Raffles L'Ermitage was everything we had hoped and more! Upon arriving staff could not have been more helpful but not stuffy. The hotel lobby bar area was really happening. Location was great and the rooms, although not big, gave the impression of a much larger room. Super high tech as well, one remote does it all. Would go back in a minute.
I stayed at L'Ermitage for the month of July 2003. The rooms are nice, but they are begining to show some wear. The cream colored carpeting throughout much of the hotel needs to replaced. The gym and "spa" are small and not very well equipped or maintained. Since when does a small steam room in the men's bathroom count as a spa, and there were always dirty towels strewn about the "spa."
The service at the hotel is lousy. The hotel seemed to be severely understaffed. There was seldom anyone at the pool to take drink orders, telephone calls to room service or housekeeping would seldom be answered, would roll over to the reception and ring 20 times before anyone picked up. It would take 15-20 minutes to have luggage brought up.
The front desk managers were rude and dismissive. When I checked in the hotel did not have the correct room category for me, so they placed me in a lesser room with a promise to change my room the next day. I packed my bags and they proceeded to move my luggage to an "upgraded" room that was literally half the size of the room I was initially placed in and overlooked a parking lot. The manager explained that this was an upgraded room because the carpets and bedspreads had been replaced and it was on an "executive floor" that was identical in every respect to a regular floor and offered no additional amenities.
After I complained, I was moved back to my original room, and it took another two days before the hotel could move me to the room category I was initially suppossed to have. I was not offered any apology or amenity for this annoyance. Also, for $300 + per night, guests should not be offered upgrades based upon the condition of the carpeting and bedspreads.
The food was mediocre and the service in the lobby lounge was very slow. The full service restaurant always seemed to be empty and may not have even been open.
Despite the hotel's small size, it is not an initimate or friendly place. Even though I was there for an entire month, I was seldom greeted by name. Nor did management call to check on me or send any amenity to me during the month to let me know that they appreciate my business. When I checked out the clerk did not even inquire as to how my stay was.
I stayed out the month because I did not want to have to send out a new absence memo at work and the hotel was around $50 less than some of the top hotels in Beverly Hills. In retrospect, I should have spent the extra $50 and stayed elsewhere. I doubt that I will return to the L'Ermitage.
Can`t beat that experience!
We stayed at the Raffles Beverly Hills from June 7 to June 9, 2003. Having stayed at luxury hotels all over the world, this place deserves the highest praise. From check-in to the dining experience at their asian-inspired JAAN restaurant, everything was perfect. HUGE rooms. Very helpful staff, from valet to the restaurant manager and server. Marvelous room interior, we never slept better in a hotel! Absolutely NO noise from other rooms. All nonalcoholic drinks from the wetbar were FREE (upon checkout they mentioned they are changing this policy), and my wife had the best massage treatment of her life. Very fast valet service, those boys are really up to their job. This will be our place for all future visits to LA!
Gorgeous hotel, serious mgt problems
I have stayed 3 times at the l'Ermitage for business staying 5 days each time, in October and November 2002. I loved everything about the hotel--brought my dogs, excellent staff, wonderful food. However, I did know someone who was employed there and soon found out the managment seriously cut the staff's wages during special credit card promotions instead of absorbing said discounts through the room rates. This was not impressive. Then I was to return on a business trip, in February 2003, and my mother became seriously ill, and was hospitalized and I had to fly home. I called the L'Ermitage 3 hours late of the cancellation policy time period and they charged me 450.00. They refused to put that amount towards a further stay. I was not impressed, to say the least. I have since been informed of a continuing high turnover of staff and based on the poor management of the hotel....too bad. It really is lovely, but there are other beautiful hotels in Beverley Hotels!
Greatest oatmeal cookies
After having looked through various guide books to see where we wanted to stay we opted for the L'Ermitage. During 2001-2002 we stayed on 3 different occasions usually for 2-3 nights. From the time you arrive to the time you leave you feel that you are floating. Everything that can make your stay easier is done. The large rooms with dressing area to the large emperor bed and tv allow you to relax as well as give you enough room to get ready for the night ahead. The car service is hardly used giving an effortless means to get around beverly hills (they also pick you up (try finding a taxi)). The turn down service is always innovative and consists of different things pralines, cookies, fruit, savouries from the wonderful kitchen. As for the staff you might feel intimidated at first as to the number and the way they are presented but they are very courteous and efficient. I made a couple of comments on my checking out one time and the next time I arrived the tiny details that I had mentioned had been put in place. The concierge found a wonderful hairdresser for my girlfriend. Well worth the money and now you get mileage with Lufthansa!
Recommended in Beverly Hills
L'Ermitage is a very well-managed hotel in Beverly Hills. The rooms are of reasonable size and beautifully furnished. Very large TV, DVD player, webTV if required, large bathroom, free soft drinks. There is a little-used rooftop pool.
Staff are all very efficient and helpful. Concierge can generally make reservations, offer recommendations and get guests in to many local entertainments which have a restrictive door policy.
Valet parking attendants always quick, friendly and welcoming.
One of the best hotels in Beverly Hills.
TripAdvisor Reviews L'Ermitage Beverly Hills
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