Fairmont Hotel Vier Jahreszeiten
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Historical Traveler Reviews The Horse Guards Inn Tillington
Very grand hotel in central opulent district
We stayed 2 nights Thursday 1 December and Friday 2 December 2005. This was a special anniversary stay. It is a plush hotel situated in a grand old building (high ceilings, wide corridors and staircases) overlooking the smaller of the two lakes. It is at right angles to Jungfernstieg street - one of Hamburg luxury shopping streets. It is an hotel where every service can be provided and the customer need do nothing. So there are no ironing boards, no in-room kettles, and boots can be left outside the room for polishing. Our room [the cheapest on Expedia at EUR 205] was nonetheless large with 2 very comfortable beds and lightweight but warm duvets. The white tiled bathroom was equally large, with bath and separate shower cabinet. There was even a small walk in clothes cupboard room. Toiletries were plentiful [though as all containers were the same colour it was not easy to tell what each held]. The shower cabinet had doors which opened out, so flooded the floor when opened. The room had elaborate lighting switches inc several master switches so all lights could be extinguished together from several points in the room. The heating system worked fine but the air-conditioning had failed; so we let in the winter air by opening the window [the maintenance man had seemingly not understood what we said was wrong]. Breakfast cost EUR 24 each. partly buffet style with good fruits, cheeses, fish and cold meats. Juices and coffee were served in person. On the first morning we thought service was rather disorganised as the staff appeared to have very compartmentalised jobs and no one came out of the kitchen to clear away mounting piles of dirty crockery. The hotel has only one PC in a business centre (though rooms have Internet connections) and no swimming pool (though the top floor has an elaborate and expensive spa). The hotel was able for me to go to Park Hyatt 10 minutes walk away where a day pass to pool and elaborate leisure facilities costs EUR 30. Overall, this was a pampering stay but it comes at a price [about EUR 250 per night including breakfast for 2] and you could easily pay very much more.
Quiet, but in the middle of the city
Fantastic hotel which I highly recommend. It's within walking distance of many upscale shops along with numerous restaurants and case options. There are a number of dining options in the hotel as well. The Deli was reasonably priced and the Grill was more expensive, but worth it. Service across the board was prompt. There's a business center where you can check your email for free, and the connection isn't too bad either. The rooms are a nice size, larger than what I typically would expect for a European hotel. Nice touches in the rooms included buttons to ring for a butler or a maid, towel warmer and in room safe. The spa was pricey, but fantastic. There's also a small gym area within the spa which has some free weights, nautilus weights and cardio machines. If you like living well, this is a great hotel to choose. Can't beat the location, right across the street from the lake!
In November 2004 I spent several days at this hotel, with my husband and another couple.
The rooms were lovely, with large generous bathrooms & walk in closets, and the service was good when we first arrived. The public parts of the hotel were a little more tired.
There were a few problems during our stay, such as the shoe polishing service that was listed in the room guide; they failed to provide this to us on 3 separate occasions.
In addition, there was confusion over breakfast, when we were asked on some days to pay (quite aggressively), and on some days it was agreed that this was included in our room rate.
However, they did manage to provide soya milk for me, which was a nice touch.
On checkout, the tone of service changed for the worse, when breakfast had been added to our bill for all mornings, and we spent a long time arguing that our rate included breakfast. We departed with the agreement that we would pay the agreed room rate and the hotels reservations manager would call us to sort out the breakfast charges. We didn't receive any calls from the hotel, and despite us not agreeing to it, had charged the breakfasts to our credit cards. Eventually, when we called them armed with a screen shot of their own web page describing our rate as including breakfast, they agreed to drop the charges, but their poor customer service will prevent me from staying here again.
Just returned from 2 nights at this hotel - lives up to its 5 star reputation. Booked a bed and breakfast prepaid rate through a web site I have used a few times (abahotels) which I have found very good for Germany. Despite the (relatively) cheap rate considering the quality of the hotel, was upgraded to a junior suite on arrival on a fully refurbished floor (2nd) - beautiful room with the only thing missing being a view of the Alster lake (but then I didn't pay for that either!!).
Staff are very high quality without being over the top - they even manage to learn your name after just a couple of nights which can't be said about all 5 star hotels who seem to be selective depending on how wealthy you are/appear to be!
If you can afford it, have the afternoon tea in the lounge - beautiful setting and, if you make the time, it can easily take several hour of people watching.
Breakfast very good - hot dishes cooked on request rather then being kept warm as part of the buffet. Didn't eat here in the evening but there is a good (lively) Bavarian restaurant just behind the hotel (Franziskaner) if you like that sort of food.
Would definitely stay here again and recommend it to others.
PS Free wireless internet access throughout the hotel (well certainly in the public areas and on the refurbished (lower) floors.
I have stayed in this hotel many times since switching from the Park Hyatt (also a great hotel) - this is a fantastic hotel. Has a unique charm; sophisticated yet a starting to get a little dingy around the edges. From all my travels across Europe this is definitely one of the best hotels to stay - excellent service.
Loved the Vier Jahreszeiten, and I stay in this hotel category quite frequently and am not always impressed. Stayed for only one night (unfortunately, due to my schedule) in October, 2004. Had a gorgeous room on a high floor overlooking the lake. My many special dietary and other requests were scrupulously taken care of with a helpful, efficient attitude. Overall, a brisk, attentive, courteous service was manifest everywhere, which in the off-season in a country in recession cannot always be taken for granted. I found the service and the facilities of a higher quality than the Atlantic, its closest competitor in Hamburg, where I stayed last year. I arranged for a personal trainer to take me on a jog around the lake and the spa manager did it personally. Both he and the spa facilities were excellent, and I've seen quite a few, although one minus is the spa has no pool. The spa is also available to non-residents for day use, but in this case that was not the negative it usually is - the spa was not at all crowded. The breakfast, which was included in the room rate, was better than the average in the five star category - I had the spa breakfast, which in many fine hotels is still bland and boring, but they made it delectable. The location is perfect for shopping and socializing, as it is in the nicest area of Hamburg. Overall, a lot of thought goes into the service there and its obvious. Easily one of my Top 5 favorite hotels in Northern Europe. Will be sure to stay longer next time.
Ever so charming
one of the best european Grand Hotels with an impressive ambience and outstanding service
Conviniently located in city. Try to book room with "Alster view" (lake)!!
I am actually quite surprised to be the first reviewer for this hotel.
This was my first trip to Hamburg and stayed at the raffles based on a recommendation.
The hotel is perfectly situated in downtown Hamburg along the shore line of the small artificial lake. The hotel is a classis building in every sense of the word. If you are looking for that old European luxury feel then this is definitely the hotel for you.
Check in was fast and very courteous.
The room was luxuriously decorated with old bard wood closets and marble hand laid marble flooring in the washroom.
Room service was excellent in all categories.
Staff is very helpful.
Only downside is that my room was not equipped with an air conditioning system. Not a problem in early May, but could pose a problem in July and August.
All in all an e luxurious experience and will surely repeat.
TripAdvisor Reviews The Horse Guards Inn Tillington
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