Radisson Hotel Valley Forge
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Historical Traveler Reviews Radisson Hotel Valley Forge King of Prussia
I stayed here twice over a span of 6 months. Both times I wanted to run away screaming, but couldn't because of a convention I had to attend at the adjoining convention center. My major complaint lies with the rooms. The rooms are VERY out-of-date and smell musty. The hotel is an octagon-shaped, so the rooms are awkardly shaped like a piece of pie. There was a problem with my toilet-- it wouldn't stop running. I called maitenance, who responded quickly and fixed the problem.
My friend's room was a fantasy room, which was even worse. It was tropically-themed with a fake monkey hanging off from the wall. She never reqested the fantasy room when she reserved her room-- she was here on the same business as myself. It smelled worse than mine and had no windows. She asked to be moved and they did move her to a room that was sunken down in, so she had to walk down steps once she came inside the door. Again no windows.
The one restaurant was TERRIBLE. We had an early dinner at the pub-style restaurant that is across from the couchs in the lobby. The server disappeared for 1/2 hour intervals. It took 20 minutes to get our drinks, then she scooted off before we could place our order. Finally she took our order... and then we waited... and waited for 40 minutes for a cheesesteak and a wrap!! She of course never came back to check on us.
Simply because of the very poor rooms I will never stay there again. The rooms are not worth $150/night! The only positives were that the front desk staff were cheerful enough while having to handle a large crush of customers at one time and maitenance responded quickly.
We were offered a room in the basement near the night club. There was no window in the room and the place smelled of mold.
Leftover from the 70's hotel!
While the lobby is decent but small, the hotel itself is really not updated. Some rooms had new carpet and furniture, but it looks like it's from the 70's. Old doors, old bathrooms, old closets, and our bathroom on the 10th floor was horribly moldy. Mold growing on the walls and ceiling, and the shower curtain clips had black mold all over. Exhaust fan broken. Over the sinks in the vanity area was a metal grate...above that was exposed electrical wires, plus wood or something (maybe they had been doing some duct work?) Very dangerous. Hotel staff was scarce, and didn't know how to give directions...got us lost. Finally, the beds in the rooms are awful...sagging in the middle, soft and not firm, causing severe backache. Would not ever stay here again...
In August of 2003 I Made reservations for 2 nights in their fantasy rooms We were running late so I called the Hotel to find out how late room service would be offered was told up to eleven pm when we got to our room it was hot like a furnace i put on the air and waited for it to get cool called room service and was told all they could send was sandwiches not the full menu I was not told that when i called before when our meal arrived i asked the beel hop if there was a trick to getting the air to work he said the room would take awhilw to cool because it was so big the following morning the room was still the same temp I went to the front desk and complained The man at the desk couldnt have been bothered said to call maintenance they came and said the compressor was blown and they should move i went back to the desk and was told to wait and see how long it would take to fix after i lost my temper they agreed to move us the new room was dirty had a half a roll of tp and no pillows i complained and they brought 2 pillows not 4 the next morning when we checked out I told the desk I was very un happy the were rude and uncaring then they put in the wrong ex date on my credit card so it was declined treated me like dirt and demanded i pay with another card I had a 10,oo credit on that card and only gharged 300 on it when i got home I called the 800 number and complained the hotel manager called back and gave me credit for one night I wont be back
Great Place for Business and Pleasure
I had the pleasure of attending a 3 day seminar at the Radisson. The meeting facilities were very favorable. My room was clean and extremely comfortable. I look forward to future trips to the area. I will definately choose the Radisson. This time for pleasure!
OK but not what I expected
I spent a week at this hotel in Sept 2003 while attending a business seminar. The seminar was located in one of the conference rooms of the hotel, and at least 200 people were attending this seminar. There was an problem with my reservation-on the sixth and final night of my stay. Apparently there was some sort of mixup and I was told by several people at the front desk that I did not have a room, and to seek accomodations elsewhere for that one night. Luckily, I found out about this a day or two ahead of time when I inquired at the front desk about something and they mentioned my check out date, which was incorrect. I did make a reservation at a nearby hotel "just in case", since I was told by the Radisson staff that if there was a cancellation then I would still have a room there. Only after
speaking with the hotel manager, I was assured that I would not be asked to leave the hotel for the final night of my stay. I thought it was awful that the front desk staff were so quick to tell me to find a room elsewhere, when I was attending a seminar that was paying to use one of their conference rooms and at least half of the people attending the seminar were staying at that hotel, thus generating a lot of business for the hotel.
Interestingly, I happened to be in the lobby on the last night of my stay, and overheard several irate people complaining at the front desk that they had confirmed reservations at the Radisson, and when they arrived to check in, they were told the hotel was full.
There are two restaurants on-site at the Radisson, a nightclub (beware: the lobby area is really noisy due to the nightclub and there are lots of people from the nightclub, who are probably not staying at the hotel, loitering around the lobby and hallways), in addition to a dinner theater with rotating shows. I did go to the dinner theater one evening (the show featured celebrity impersonators) and found the show to be entertaining. The dinner and show came to about $50 (drinks are extra), and you need reservations.
About halfway through my stay, the drain in the bathtub/shower clogged. Several people from maintenance attempted to fix the problem, and finally determined that the tub would need to be removed in order to fix the problem, although the tub was still usable. My room had this strange odor during this time, which was better if the bathroom door was kept shut, but still noticable. I was offered the possibility of changing rooms, which I declined, as they didn't have an available room at the time. Eventually, I was told I would have one night taken off my bill for the inconvenience. Also, it was very windy one night (due to a hurricane passing near the area), and my "window" (which looked like a balcony door that had been sealed shut) came open so the curtains were billowing around and you could hear the wind whistling in the room. It was impossible to close myself as the window/door had been screwed shut and wouldn't go back into place. Finally, someone was able to come and correct the problem.
All in all, I probably would not stay here again.
The hotel does not tell you that their Fantasy Suites are located on the 15th floor and the elevators only go to the 14th. You have to walk a flight. Second, there are no windows in any of the Fantasy Suites. They do have "theme rooms" available for $199 a night that mentions no windows when booking on the hotel's web site, but the Fantasy Suites say nothing about it and costs $279 a night. We booked a Fantasy Suite for our anniversary and when I walked in, I fell off of a platform type of thing that was located between the bathroom and bedroom area. The carpet was black and the room dimly lit~~no windows~~ even though I turned on the lights. I saw the 4" step up due to the dim bathroom light, but 3 steps later it ended. This "platform" had no markings or warnings of any kind to "watch your step". After laying on the floor a bit, I managed to hobble back down to the front desk. On the way down I ran into a few women who also booked Fantasy Suites and they said their rooms didn't have anything like that in theirs. My foot was starting to swell fairly bad by the time I made it to the front desk, but the guy on duty didn't seem interested at all that I fell. I left my husband waiting outside in our vehicle because I checked us in to our room and then we were going to go out to dinner elsewhere. That didn't happen. The hotel staff watched me hobble outside to get my husband. I asked to have ice sent to the room, but that never happened either. My husband ended up purchasing a cane and ice bag for me. I asked to speak with the manager and he filled out an incident report. Apparently, the guy at the front desk should have done that immediately when I first told him I fell, but he didn't. I heard security say that they thought the room we were in was the only one that had a "platform". We had to be switched to a regular room because of the flight of steps I would have to walk to reach the Fantasy Suites. The regular room seemed clean. The TV remote didn't work properly which was a major inconvenience due to my foot. We ate in the hotel's restaurant~~VERY EXPENSIVE!!! Not worth it~~ The next morning we got the bill for the Fantasy Suite!!! shoved under our door! They were kind enough to reduce it to the "regular room rate" which was $152. Considering we stayed in a regular room, I don't see where they were doing me a favor. Besides, the whole incident clearly ended our vacation. That "platform" was very dangerous and negligent on the hotel's part. It should have been clearly marked. I'm glad I got away with a badly sprained foot. Someone could have broken a hip or worse. We paid the bill and went to the hotel's breakfast buffet. The price was fairly reasonable and the food tasted okay, but it was cold. The fresh fruit and muffins were very good. We were suppose to tour a bit more on our vacation, but it was cut short due to my fall. I got home and called the hotel's 800 customer service number and complained. After doing that, the head manager called and apologized and offered a free gift certificate to come back and stay in their Fantasy Suite for one night. There was no other compensation for the vacation cut short, the cane and ice bag we had to buy or my doctor bills. I just hope the hotel will take the time to fix the floor properly or clearly mark it so no one else falls off of their so called "platform".
Okay for one night, but not great
I stayed at the Radisson in late March. I didn't expect a very luxurious hotel ($125 per night), nor did I expect a Motel 6, but the Radisson leaned more toward the latter. The lobby is nice but the room I stayed in really needed updating. They booked me into a supposedly upgraded room (maybe called a suite) that had a small living room with a faux firepace, small sofa and armoire. Behind the fireplace were stairs leading down to a bathroom, then four more stairs to the small bedroom. Being able-bodied, I carried my luggage up and down the stairs. I was not warned about the stairs, so I hope that no one with a disability is booked into these rooms. The bath tub was not very clean but the jets worked and the water was hot. There were plenty of towels but no wash cloths. The bed was a queen and, while comfortable, the spread smelled and there was no extra blanket in the room to add to the bed once I took the spread off. Apparently this room is not a favorite with the maid, since it didn't look like it had been vacuumed in quite a while - I don't blame them for not wanting to lug equipment up and down those stairs. The circular lobby of the hotel is marble with seating areas and I heard that the restaurants were good there but did not get a chance to find out. The hotel is connected somewhat to the Valley Forge Convention Center, which is under the Scanticon Hotel. I did not find an indoor route between the two, but the walk around was less than two minutes. Be warned that the cab ride from the Philly airport is about 45 minutes and $70. It took 30 minutes to get the cab to come to the hotel. I don't recommend this hotel, but I have stayed in much worse.
Just came back from a long weekend trip to Valley Forge area. Planned this trip to celebrate my wife's birthday. The Radisson hotel itself was a very clear, bright and inviting space.
But I do have two complaints. First, we booked a package, which include the dinner show. "The show is great and the staff there are more than accommodating. It was well worth it." The problem lies in that dinner starts at 4:00. Mind you I had already confirmed with the hotel that we would be there around 2:30 and would like to check in. We arrive at the hotel at 3:00 anticipating an opportunity to freshen up and changing clothes prior to dinner. Well sorry the room is not ready. After some "empathetic" actions we were able to check in. Second, the "Fantasy Suite" was not worth what they charge. The room needed a face-lift. The carpet was grungy and worn. There were open spaces were electrical receptacles and/or light fixtures were missing. This room had no windows and the toilet was a very slow flush. By the way these suites are on the 15th floor of the hotel. To get there you take the elevator to the 14th the walk up a flight and a half.
So in conclusion, I would give this hotel another try but not a suite.
The "Fantasy Suites" are a cheesy decorated overpriced nightmare.
Be warned, ask for traditional room
Got this hotel through discount travel site, paid $50, which was way too much for our room! The first room they gave us was right outside the nightclub on the lower level, elevated bed with mirrored ceiling and the noise of the nightclub, walls were filthy, looked like a rent-by-the-hour motel room. We complained and got "upgraded" at no cost, but we had to pick a 'Fantasy Suite' b/c all the 'normal' rooms were booked. These rooms are very tacky. This room was scary, modeled after Queen Eliz style. Copper on the walls, tiny bathroom the size of a closet, supposed antiques in the room, mirrored bed and pink whirlpool tub with mirror above it. Not super clean. Room was very scary. Ask for a traditional room here, or please be WARNED and prepared for what you might end up spending the night in.
TripAdvisor Reviews Radisson Hotel Valley Forge King of Prussia
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