Radisson Blu Waterfront Hotel, Jersey
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Historical Traveler Reviews Radisson Blu Waterfront Hotel, Jersey St. Helier
This hotel is an impressive new property in Jersey, where we spent a 2-night stay at New Year 2007. To be honest, I would probably not have considered staying at the Radisson at all, as I imagined an exhorbitant rate, but we were lucky enough to research a great deal with our flights through Expedia.
Check-in was simple and efficient and we were allocated a standard room on the 4th floor. The guestroom was a good size and well equipped with modern furnishings and an LCD TV. We did feel the walls were a bit spartan and maybe a nice modern print would have helped. A call to the front desk to report a missing TV remote resulted in immediate action with a new one delivered to the room within 5 minutes. Our view was on the landward side overlooking a construction site and the cinema complex, but I would imagine the rooms on the other side have a great view of the castle and St Aubin's Bay.
We were looking forward to sampling the restaurant but unfortunately it was closed on the Sunday evening and we did not fancy a bar snack much. This shortfall in facilities was the only major disappointment of the hotel. We had breakfasts sent up to the room on both days and I was pleased to learn there was no hidden extra charge for this. The breakfast quality and presentation was very good, apart from the strangest black pudding I've ever tasted - I'm guessing the chef isn't a northerner!
Would definitely stay here again if discounted prices were available.
Well located hotel
We have just returned from Jersey where we stayed at the Radisson SAS Waterfront Hotel.
The hotel itself is in a great location, the front of house team were excellent and the chap who collected us from the airport (sorry can't remember his name) was extremely professional. We hired a car through reception and everything was carried out in a very friendly, professional manner.
We've been fortunate enough to stay at a number of Radisson hotels in the past and so did notice that as the hotel is so new there did seem to be a few teething problems. For example running out of items at breakfast and the waiter/waitress at breakfast not being on hand when required.
However I'm sure if we visit again, which we hope to do, the management team will have the 'gliches' completely ironed out.
Thanks to the team for our stay.
An excellent hotel in a prime location
This was our first visit to Jersey and were aware that this hotel was more focused towards the business traveller. Yes, the hotel hasa minimalist feel to it; almost clinical as mentioned by a previous reviewer, but this in no way detracts from the many positives this hotel offers.
The location is ideal, on the modern waterfront over looking the marina. For the business traveller it has everything that you'd need. For the leisure travller it is also ideal. There is a neighbouring beach (for the summer and not December!), there is a cinema and food outlets next door and there is also a swimming complex which is great for the kids. The hotel itself has a very nice gym, pool and spa.
The hotel is only a few blocks away (5 min walk) from the main shopping street in St Helier. All the St Helier attractions are within walking distance.
The guest rooms are spacious (agreed more draw space and a radio/clock would be good). The room we were in had a mini-bar and tea/coffee making facilities. The best things about the room were (i) the large comfortable bed, and (ii) the huge bath towels. Water pressure in the shower could have been better.
The restaurant was good (food and service was excellent). Service generally was excellent and all the staff were friendly and helpful.
The gardens have yet to be landscaped but this was not an issue for a Dec stay.
One of the huge positives that this hotel offers (which should not be overlooked) is the car parking. Hiring a car in Jersey is something that we would recommend in order to explore the island and parking it at your hotel shouldn't be a problem.
In summary, an excellent 4* hotel with good facilities and excellent location. Yes, if you want "olde worlde" charm then there is another ohtel on the island that can offer this (at a greater price of course!). Certainly, when we go back to Jersey we will be staying again at the Radisson.
Many thanks for your positive feedback and we are pleased that all our efforts in training and development that we have invested in our team is paying off. We look forward to seeing you again in the very near future
First visit to Jersey
John, Manchester UK
This was our first visit to Jersey, selected Radisson as our base, due to being a new hotel, known group and central location to town.
Proved to be a pleasant stay, pristene hotel, with few surprises. Staff were all very friendly and helpful. The breakfast was great, lots of choice on buffet basis. We did not eat in hotel restaurant, as found to be quite expensive.
Great location near the marina, a little way out of centre, but the walk was not too bad. A little bit of an unfinished position, as new building work all around, no noise issues though, but will be better when all area is completed.
A few minor issues with rooms, no drawer space which we found a little inconvienient, nor clocks in room. Having said that, a very good room, comfortable bed, good tv etc.
Overall a good, positive experience.
Oh dear! Underwhelming and dissapointing.
I visit Jersey 2-3 times a year on business. Having previously stayed the the old De Vere Grand, and more recently at the Pomme D'Or, I decided to try the new Radisson, which had only been open two weeks when I stayed.
The hotel looks very modern, and has a fantastic position overlooking the harbour. Unfortunatly as you head into the hotel you could be anywhere in the world. The general feeling is that of an airport hotel.
Check-in was an interesting experience, as the first desk was not working, and then the second desk sent all it's printer documents to the third desk - they may want to call in the IT team!
The room was almost clinical in appearance. Lots of curved, white lines, cushions and stainless steel. No complaints about the modernity, but again it could be any hotel in the world. I really think the hotel could have been designed to reflect it's location a little better.
Dinner at the hotel restaurant was appalling. Despite being less that one third full it took the 5 members of staff in the restaurant nearly
two hours to provide me with a two course meal. The food was excellent
but service was very, very slow and unattentive. I constantly had to request drink service, and glasses were left on the table, not the standards you would expect.
At check out, my bill was incorrectly charged. It took nearly 15 minutes to get it right as the receptionist did not appear to be properly trained on the systems.
Overall, the hotel bored me. It was sterile and un-inspired. There are hotels in the area that are less modern but certainly have more character. I think I will head back to the Pomme D'or next time.
I am deeply disapointed that we were unable to meet with your expectations and allow me to apologise for what can only be described as a below par experience.
I can assure you that your experience, certainly was not the normal level of customer service that you would expect of a brand new operation
I would really like to take the opportunity of making it right for you and ask that you contact me directly when you are panning your next visit so that we can prove to you that we are able to offer genuine hospitality
Again, my sincerset apologies and I look forward to hearing from you.
This is *the* place to stay when in Jersey
Stayed for one night on 8th November, and loved the place. The room (a standard room) was fantastic - stylish decent furniture and a great feeling of space - not just floor space but a high ceiling as well. Had all the bits and pieces you'd expect from a decent hotel room, including a well-stocked mini bar. I ordered room service and my meal arrived in under 20 minutes, cooked perfectly and hot!
Breakfast in the dining room is just great - a really decent selection of hot and cold food; decent choice of fresh breads; and so on. Unfortunately my coffee arrived and it was at best warm, which was irritating (particularly as there were only a handul of people having breakfast), but I mentioned it to the waiter, who had fresh (hot) coffee with me in about 30 seconds.
I can appreciate that, because not many people were staying at the hotel (it only opened a few days ago), I might have got more attentive service than it might have otherwise been in a full hotel, and that leads me to my only gripe - that the staff generally are a bit too eager to please. Not in a clumsy way, but I think just because they're keen to put their training into practice but don't have a load of customers to do it on! I was asked three or four times if my breakfast was okay. Too much at any time of day, but especially in the morning when I (and I think most people) want a little bit of space to wake up and enjoy their breakfast in relative peace. That said, I'd rather have staff like that than disinterested staff whose attention you cannot grab.
I travel to Jersey frequently, and comparing this to my stay at the Pomme d'Or a couple of weeks ago (review on that hotel's page), this hotel is in a totally different league, but not for much more money: I paid £120 for B&B (the Pomme was just under £100), but everything was just so much better here. I know where I'll be staying for future visits.
One last thing: one of the hotel's selling points - that it's on the waterfront at the harbour - means it's also a slight pain to walk to from the centre of town - crossing several busy roads to get there on foot. All I can say is don't let that be a reason not to stay here if you can. It's only five minutes' walk from the centre of town (it just feels longer).
All in all, simply excellent. They've set a new benchmark.
I note your comments regarding the wak to the town centre and we are currently working on a solution to provide a shuttle service to and from this area and should this not be up and running on your next trip over, just ask us, we love to say Yes!
On behalf of the team, we look forward to welcoming you back in the near future.
TripAdvisor Reviews Radisson Blu Waterfront Hotel, Jersey St. Helier
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