Pure Luxury!

I had paid for the hotel over the Internet as a treat for my mum, along with tickets for the Phantom of the Opera, so had no idea what it was going to be like...WOW, have stayed in many hotels, this was one of the best...Our room looked as if it was newly decorated, with new really deep pile carpet, plenty of room and very comfortable beds. Shower was old fashioned, but better..extremely powerful with at least three times as much water spray than at home. We asked for an extra pillow by phone from the room, several arrived within 2 minutes of putting the phone down. A drink jammed in the mini bar, again we phoned, within a minute a man was at the door with a replacement drink on a silver tray. (and then he quickly fixed the minibar!) Wonderful view, good air conditioning, and loads of nice smellies in the bathroom. Staff were helpful and extremely polite..Breakfast was wonderful, it was in the price I had paid, as we got to the dining room though it was full, so we were taken to an even nicer room, with what must have been a choice of 300 different things to choose from for breakfast, Salmon, Haddock, every known cereal, 5 different types of egg, 3 different sausages..9 different types of Juice...a whole table with a selection of fruit etc etc..and all you can eat....wow..well worth it..(My mum was just impressed that you had proper coat hangers in the wardrobes, rather than those steal proof awkward ones that hotels usually have)

Our experience was out of this world!, would highly recomend it!

Terrible Experience

We stayed in the hotel in November 2004 and were very disappointed. At the check-in desk we were informed that our already-paid-for reservation has been cancelled because they had a very big group checking-in in the same day. They added that they would have us transferred to one of their sister hotels in the area. All the hotels they mentioned were not good and totally not worth the money we paid for the SAS. We told them how unhappy we were with their services and that we will not accept to be transferred to another hotel. It was not our problem that they accepted to take in a big group when the hotel was already fully booked! After a long conversation, they kept us waiting in the lobby for about an hour and then told us they managed to get a room. It was a total shock to see the room they gave us. It was so small my husband and I could hardly be standing at the same time. There wasn't even enough space for our suite case. The only good thing about the hotel is the breakfast and the helpful concierge. However, we decided to never stay at this hotel ever again.

Ok not worthy of the name Radisson

Stayed for the weekend. Staff were very friendly and attentive. Good location for sightseeing. Room was small, had been cleaned but smelled as the bed cover needed to be changed. The room was small and the bathroom smaller!. I think you will get better for your money in London.

Great Breakfast, if a little pricey

Spent two nights here at the end of January while visiting London for a show.

Room was clean and a nice size, though it did feel a little tired, bed was a little uncomfortable and we had to have the air conditioning on 31 degrees to keep the room warm.

But you don't have to stay in the room all the time so this hotel wins on service and food.

Checking in was a joy, very speedy and helpful. Booked dinner in the hotel resturant that night and had one of the best meals I have ever had in a hotel. Service was once again brilliant.

Breakfast was a huge buffett with a large selection and some of the best scrambled eggs and hash browns I have ever had. The only problem as the breakfast was 17.50 each, which is a little over the top, but I did not feel cheated as it was so good.

All in all a great hotel which is only slightly let down by the tired room.

Great nights sleep.

This was my first time in a Radisson. My partner and I booked to stay for one night here for New Year.

It was in a great location for us, just off Oxford Street so ideal for the sales shopping we had done. We were in a "British Room" on the ninth floor, which had a great view over London.

Apparently all the guest rooms had been recently re-fitted... Ours however, was showing some signs of wear and tear already. Never the less, we had a great night stay, staff were friendly, bed comfy and the shower powerful. I liked the fruity soaps and things in the bathroom, and the Radisson branded mugs for tea and coffee. This is the only hotel that I know that give mugs, rather than stupid little teacups and saucers.... sounds pedantic I know, but helps.

OK but not that great

I was kind of looking forward to this hotel on my business trip after reading these reviews here, but unfortunately this hotel didn't manage to live up to the hype... Stayed there for three nights in October.

I had Superior room, but I have no idea how that is supposed to be different from a standard room. It was not bigger nor better equipped than a standard one. But of course it was more expensive. Luckily it was my company that had to pay for it.

Elevators were really slow and noisy. Airconditioning made a very strange noise, even woke me up one night.

WLAN access was incredebly expensive!

Well it is actually not that bad as a whole, but there are better hotels. Even in London.

Great Place!

I stayed here with my boyfriend in August and it was great. The area was very nice and quite. There was a bus stop right outside the hotel, and the tube station is about a three minute walk. Our room was big, for UK standards. The staff was very nice and accommodating. We arrived at the hotel at 11am and they had the room ready for us! After a 6-hour plane ride with time changes, it was nice to take a quick nap before sightseeing. Breakfast did not come with our room rate and it was VERY expensive so we found it better to get something along the way. However, everything is more expensive in the UK because the US Dollar is very weak. The bed was comfortable, the shower pressure was great , and the air condition was wonderful.

Loved the Radisson

I had a great time. The hotel was quiet. I agree with previous review, its probably for business traveller , but still excellent. Everyone was nice, I booked my trip through expedia and looked at the reviews. The rate that expedia gives you for the single bed and the standard bed is the same, when I got there I didn't like my single bed, felt like I was sleeping in my son's bunkbed. I requested a room change and the hotel personnel was very nice and she gave a different room with a double bed and a much quieter floor. If money is not an object I recomend this place. Central to everything. Great breakfast and lobby service.

Good London base

My wife and i have stayed at the Portman several times when stopping over in London for a few days. We find the service good with full facilities. It is very central for Oxford Street, Hyde park and Mayfair restaurants. we recommend it. The Radisson web site offers some good deals.

Clean hotel

Nice hotel. Great location. Very clean. Nice buffet breakfast. Very friendly staff. Very quiet. Would highly recommend staying here.