Radisson Sas Hotel Birmingham

We stayed at the hotel in early April and were very disappointed with the Reception Staff who were less than helpful. We had booked a twin room and were told on arrival that only a king room was available. We made a fuss and eventually were told that the king room could be converted to a twin. This was eventually done after a 45 minute wait during which, having asked, we were begrudgingly offered a free drink. Finally we were allowed to go to the room where we found that the beds were only about 9 inches apart.

We were also disappointed that we could not check into the room until 3 pm, having being told that we could check in from midday onwards.

The bar man and Restaurant Manager were both very pleasant which went a little way to redeeming what was a very disappointing experience. This hotel has a long way to go if it is to compete with Malmaison!

A great hotel! Modern and fresh! We stayed in the hotel as part of a Mother's Day treat. We had booked to see Smaller at the Alexandra Theatre - and to our surprise the hotel is right next door to the theatre!! We stayed on the 18th floor where you get amazing views of the city! The only worrying thing was that the room creaks at night in high winds!!! I'm sure that it's perfectly safe though!! Oh and a bonus - we booked a business rate room and were given a free bottle of wine! Breakfast was superb - with a chef cooking fresh omelettes! I would highly recommend staying at the Radisson!

I had the pleasure of staying at this hotel for 1 night. The room was very clean and comfortable with a huge bed. We received a complimentary bottle of wine which was a nice surprise. There was no rush up on the Sunday morning as breakfast was served till 12noon. The breakfast was splendid everything you could want, both hot and cold dishes were available. The staff were extremely friendly and helpful.

Just returned from a weekend break shopping and had a fantastic time. Both myself and my partner were impressed with the hotel, it was well located for shopping and evening entertainment and we found the staff to be very friendly and attentive. We stayed on the 18th floor of the hotel which gave a good view of the city, however the windows were only equipped with net curtains allowing bright sunlight to shine in. We will be back.

The main problem at this hotel was service from start to finish.

When we checked in our requested twin room was a double (we had specifically paid extra to gurantee a twin!), and as we were two near strangers, had to ask for it to be changed. We were in the fashion room - a bit too bright for my liking!

Also, most of the staff are foreign and hardly speak any english, so asking for anything becomes hard work. One of the 3 lifts broke while we were there which meant very long waits - and we couldn't find any stairs - great if there's a fire!

Service at breakfast was also very slow, had to wait ages for eggs etec, by which time your other food has gone cold.

We got a good rate, so it was ok, but service was not up to the standard expected, and if I had paid full price would not have been happy. Also there is no carpark, although the website implies there is, and overnight parking nearby was £13.

I stayed at this hotel on Valentines night, my boyfriend booked the suite as a suprise!

We were on the 15th floor with panoramic views of the city, there were two bathrooms, one bathroom had a wet room, bath, seperate toilet and a wash area! There was the main bedroom which had a flatscreen TV, Ipod docking station with BOSE surround sound in all rooms and the most comfiest bed I have ever slept in!

Lastly there was a living room off the hall which had comfy sofas and another flatscreen TV!

All in all the room was fantastic - not cheap but well worth it (if only I could have moved in!)

We had a meal in the hotels sardinian restaurant which again was superb! Very romantic setting, reasonably priced as well considering the food that was on offer. Would consider eating there again even if I wasn't a guest at the hotel.

Pictures of our suite can be found in the candid photos section...

This brand new city centre hotel is housed in the first 19 floors of a modern glass tower. Although not immediately surrounded by beautiful architecture (try 1960's tower blocks and ugly concrete shops), once inside you'd be hard pressed to find a more contemporary space.

There seem to be differing design styles of the bedrooms - ours was titled 'Fashion', and was decked out in pinks, oranges and greens. Maybe it could be a bit of a shock to the senses when you first enter, but we grew quite fond of all the shiny red fascias and curvy ledges that surrounded the flat panel TV. The bed & linens were super comfortable, but make sure you hunt out the alternative pillows in the wardrobe if you want to avoid waking with a cricked neck!

Breakfast offered a great choice of all the usual buffet items, hot and cold, and the quality of produce seemed better than many other hotels we've stayed in. The staff (throughout the hotel) were attentive and really friendly.

Location-wise, it's good. The Bullring, The Mailbox & Chinatown are all within 5 minutes walk. New Street station is just up the street too. There's a 24hr convenience store next door and restaurants/bars of every kind within The Mailbox/Canalside/Broad Street development.

Yes, the SAS could date in time, but right now it's bang up to the minute and our introductory nightly rate of £45 for the 2 of us all in, was clearly quite unbeatable.

(Photos only)

Stayed for 3 days.

Had 3 different rooms (Room #1, wrong bed config, Room #2, TV didn't work). All three rooms had different decor.

GOODS:

- Great looking location

- Nice flat screen TV

- Free internet

BADS:

- Small fitness centre (2 treadmills, 2 bikes, 2 elipticals, that's all)

- Terrible service (missed one wake-up call, called back twice to clarify room service order, didn't tidy room fully - wrappers still on the table)

- Not very supportive business functions (faxed a document, never went through and they didn't mention, small desks to work from)

My take is that this hotel will age quickly, and is great if you want to party hard, but if you're here for business, go to the Hyatt, hands down

I stayed at this hotel for one night with my boyfriend for our anniversary. The rooms were of a good size with a bright and modern feel. We stayed on the 7th floor and had an excellent view of the city. The reception staff were very helpful and polite. The hotel is situated wthin easy walking distance of the Bullring and the Arcadian centre. I would reccomend this hotel to anyone going into the city for a shopping weekend or a night out as the hotel is in an excellent position.